# BSCI Manager FAQ/Guide

## Where can I get info on things?
- The knowledge management system has a lot of links
- You are encouraged to post in the general channel questions that a team member might have a lead on if KMS has nothing useful

## What if I am struggling with client expectations?
- It is important to define milestones early on in project to make sure if a client expands the scope they see that it was agreed upon before that a certain scope was talked about
- Often bringing up trade-offs between expanding scope and the current work helps center conversations around if a scope expansion makes sense
- If there is continued struggle with expectations, one can reach out to Nick to ask for next steps

## How do I manage an employee in terms of feedback/day to day?
- BSCI has seen 3 patterns work depending on who is managed:
1. No scheduled check-ins for those who are good at self-managing timelines and calling meetings adhoc
2. Weekly check-ins with manager on the project, especially for new employees
3. Daily check-ins with PMs for those who are struggling with time management, meant to be a bridge to help build the skillset to need less frequent check-ins unless the employee wants to have daily check-ins
- Different employees will respond better to different patterns
- Recommendation is to usually start with pattern 2 for new employees and adjust as the project progresses

## Someone on my project keeps missing deadlines or I am having an issue. Who do I speak to, what is the process here?
- First discuss the issue one on one, and try to give a few weeks to see if things change
- If things don’t change then one can reach out to the ops team for help in seeing what the pain point is and how it can be remediated

## A client wants an intro to another client, is this permitted and/or encouraged?
- Generally it is allowed but the recommendation is to always reach out to someone on ops to verify that there isn’t any confidentiality issues

## The person who I am managing on a project does not proactively reach out when blocked, what can I do to mitigate?
- Frequent check-ins are helpful
- Reinforcing that asking questions are encouraged helping
- Having working sessions to pairs code can help on larger blockers

## How should I manage tasks/deadlines in general for the project?

- Use of a jira board and having weekly internal meetings with the project team is the usual best practice to keep up with tasks
- It can be useful to create either a month or quarter plan detailing milestones and review it with a client to have expectations set
- An example can be found here: XXXX

## What is the process for getting clients on a github repository?
- This requires "seats" for each person to be added to a repository within the organization
- Be aware that each seat has a cost associated with it
- Someone on the ops team can assist in buying the seats, it can't be done without certain permissions

## I think I need AWS/cloud services for the client, what can I do?
- The specifics of this needs to be cleared through the ops team if it will be on the BSCI team, if it is on the client side then follow their protocols
- If BSCI is creating the infrastructure then there is a standard operating procedure on security/setting up which can be found here: XXXX