# **How Do I Fix Sage 50 Error 3110? 📞 1.878-235-7870**

Sage 50 is a reliable accounting software, but like any digital tool, it can sometimes run into errors that disrupt your workflow. One such common issue is **Sage 50 Error 3110**, which typically arises in multi-user environments. If you're seeing this error, don't worry — it's fixable with the right steps.

This guide will walk you through what **Error 3110** means, why it happens, and how you can resolve it quickly and effectively.

## 🚨 What Is Sage 50 Error 3110?

**Error 3110** in Sage 50 usually appears when multiple users are trying to access the company file at the same time, and one or more connections are improperly terminated or blocked. The full error message may say something like:

> “Error: 3110 - Another user on the network has lost the connection to the data.”

This suggests that the Sage 50 data file cannot be accessed because of a network interruption, database service issue, or a lingering connection from a previous session.

## 🔍 Common Causes of Error 3110

Before jumping to solutions, it helps to understand what’s triggering the issue:

- A computer was **shut down abruptly** while Sage 50 was running.
- The **Sage 50 Connection Manager** is not running on the server.
- There are **orphaned user sessions** still locking the data file.
- Issues with **network configuration or shared folder permissions**.
- **Firewall or antivirus software** is blocking the connection.
- The **data file is corrupted** or was not closed properly.

## 🛠️ How to Fix Sage 50 Error 3110: Step-by-Step

### ✅ 1. **Restart All Computers Including the Server**

A simple restart can clear out broken sessions or locked files:

- Close Sage 50 on all workstations.
- Restart each workstation.
- Restart the server hosting the company file.
- Reopen Sage 50 on one machine first, then test on others.

### ✅ 2. **Ensure the Sage 50 Connection Manager Is Running**

The **Connection Manager** service must be active on the server:

- On the server, press `Ctrl + Shift + Esc` to open Task Manager.
- Go to the **Services** tab.
- Look for **Sage 50 Connection Manager**.
- If it's not running, right-click and select **Start**.

Alternatively, you can find it in the system tray and start it manually.

### ✅ 3. **Check for Stuck or Ghost Sessions**

Sometimes a user session is still registered as active:

- Navigate to your **company data folder** on the server.
- Look for a file named `*.LCK` or `*.SAJ` (e.g., `companyname.LCK`).
- If no one is using Sage, delete these lock files.
- Reopen Sage 50 and check if the error is resolved.

> ⚠️ **Important:** Only delete lock files if you are 100% sure all users are logged out.

### ✅ 4. **Verify Shared Folder Permissions**

If the company file is on a shared drive:

- Right-click the folder > **Properties** > **Sharing** tab.
- Ensure **Full Control** is granted to all Sage users.
- Go to the **Security** tab and do the same for network users.

### ✅ 5. **Temporarily Disable Antivirus or Firewall**

Sometimes security software mistakenly blocks Sage 50 connections:

- Temporarily disable your antivirus or firewall on both the server and affected workstation.
- Reopen Sage 50 and check the connection.
- If that resolves the issue, **add Sage 50 and Connection Manager to the firewall's allowed list**.

### ✅ 6. **Use the Sage 50 Database Repair Utility (If Needed)**

If you've tried everything and still get Error 3110, the company file might be slightly corrupted:

- Back up your company file first.
- Download the **Sage 50 Database Repair Utility** from the Sage support site.
- Follow the on-screen instructions to run the tool and fix file-related issues.

## 🧠 Pro Tip: Preventing Future 3110 Errors

- Always **exit Sage 50 properly** before shutting down your computer.
- Use a **stable network connection**, especially in multi-user setups.
- Regularly **update Sage 50** and your Windows operating system.
- Schedule **automated backups** to avoid data loss in case of unexpected crashes.

## 📞 When to Contact Sage Support

If you've followed all the above steps and still can't get back into your company file, it might be time to reach out to Sage support:

- Visit the official support site: [https://www.sage.com/en-us/support/](https://www.sage.com/en-us/support/)
- Use their **chat**, **call**, or **email ticket** options
- Have your **Sage 50 version**, **serial number**, and **error message** ready

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