# Customer Success Meeting
###### 13/05/2020 @ 13:00
###### tags: `Ucommerce`

## Agenda for the day
### First half
- [x] Summary of the last two weeks
- [x] Talk about changes in freshdesk and data wanted
- [x] Status on themes
- [x] Miscellaneous
### Second half
- [x] Talk about ticket summary idea *- George*
- [x] #1395 look at resolution
- [ ] Go through tickets
- [ ] Identify themes
<br/>
## :bar_chart: Summary of the last two weeks
### 35 New tickets in the last two weeks
<br/>
## :thermometer: Status on themes
* Installing process
* Upgrade issues
* Migrating CMS Deploying between different environments
* Marketing foundation (expectations of things they are able to set up)
<br/>
## :page_facing_up: Miscellaneous
.
<br/>
## :thinking_face: Ticket summary idea
George had idea of adding summaries to tickets:
- Have a note with decription, added to the ticket
- What is the problem?
- What do I think is going on?
- What has been tried?
- Let's try it for the next two weeks

Idea about the morning meetings:
- One person writing notes, who can make them more descriptive so the meaning doesn't get lost.
<br/>
## :nerd_face: #1395 look at resolutions
https://ucommerce.freshdesk.com/a/tickets/1395
<br/>
## :pencil: Notes for tickets
[Tickets from the last two weeks](https://ucommerce.freshdesk.com/a/tickets/filters/search?orderBy=created_at&orderType=desc&q[]=created%3A%7B%22from%22%3A%222020-04-27T22%3A00%3A00.000Z%22%2C%22to%22%3A%222020-05-12T21%3A59%3A59.999Z%22%7D&ref=all_tickets)
<br/>
## :thermometer: Themes for the last two weeks:
The themes for the last two weeks seem to be:
<br/>
## :muscle: Action points
- [x] Activate satisfaction e-mail in freshdesk - Anders
- [ ] compare statistics of a few weeks next to each other - Kamal
- [ ] Add note with clubhouse link on tickets with 'notify on new release' (both ways) - George
- [x] forward marketing foundation question to Helle - [e-mail] (same with interesting questions about installation, SQL, ect.) - Anders
- [x] Add new mail ASAP - Kamal
- [x] subject line on form submitted questions. - Anders Moren