How to Reset HP Printer Password on an OfficeJet Pro 9010 Series Printer

# How to Reset HP Printer Password on an OfficeJet Pro 9010 Series Printer: A Complete, Search-Optimized Guide The HP OfficeJet Pro 9010 series is a highly popular all-in-one printer designed for home offices, busy households, and small businesses that need reliable printing, scanning, copying, and wireless connectivity. While its advanced features bring convenience, many users eventually run into a frustrating problem: forgetting the printer’s password. Whether it is the Wi-Fi Direct password, the administrator password used for the Embedded Web Server, the printer’s network password, or the general access PIN, losing it can prevent you from managing important settings or reconnecting new devices. --- ## How to Reset HP Printer Password If you forgot the password for your HP OfficeJet Pro 9010 series printer get help at **1-888-653-7618** tollfree for US and Canada, the fastest solution is usually performing a **printer network reset**, **Wi-Fi Direct reset**, or a **full factory reset** from the control-panel touchscreen. In most cases, you can find these options by navigating to Setup, selecting Network Settings, and choosing Restore Network Defaults. If that does not restore access, you can perform a full reset through the printer’s hidden Restore menu or by using the Embedded Web Server if you still have partial access. After resetting, you can assign a new password and reconnect your devices. --- ### Why Password Issues Happen on HP OfficeJet Pro 9010 Printers Understanding how passwords work on the HP OfficeJet Pro 9010 series makes it easier to restore normal operation when you lose one. These printers store several types of access credentials, each serving a different function. **Common password-related problems include:** 1. Forgetting the administrator password created through the Embedded Web Server. 2. Losing the Wi-Fi Direct password that allows mobile phones and laptops to connect without a router. 3. Forgetting the printer’s PIN that appears during initial setup. 4. Being locked out after a firmware update. 5. Changing network equipment and forgetting old settings. 6. Passwords stored on old devices not matching new network setups. HP printers are designed with various reset functions to help in these scenarios, and understanding which reset affects which password prevents confusion. --- ### Types of Passwords on HP OfficeJet Pro 9010 Series Before resetting your device, it helps to identify which password is lost, since each one uses a slightly different method. **1. Administrator Password** The administrator password protects access to advanced settings through the Embedded Web Server. If you cannot access the EWS because of a forgotten password, a full factory reset is usually required. **2. Wi-Fi Direct Password** Wi-Fi Direct allows direct device-to-printer connections. The password is typically displayed on the touchscreen or reset through the Network menu. **3. Wireless Network Password** This is not stored on the printer, but the printer uses it to connect to your Wi-Fi router. If forgotten, you must reset this password on your router or reconfigure the printer’s Wi-Fi settings. **4. PIN for Initial Setup** Some users confuse the printer PIN with an administrator password. The PIN is generally printed on a label and does not need resetting unless the device has been locked. --- ### Step-by-Step Guide: How to Reset HP Printer Password on OfficeJet Pro 9010 Series Each section below walks through a specific reset option. Follow the method that best matches the type of password you lost. --- #### Method 1: Reset the Wi-Fi Direct Password This is the simplest password to recover because the printer can display the default password or allow you to create a new one. **Step 1: Open the Printer’s Touchscreen Menu** Tap the main touchscreen panel on the printer to open the home menu. How to Reset HP Printer Password **Step 2: Go to the Wi-Fi Direct Section** Navigate to the Wi-Fi Direct menu. On many OfficeJet Pro 9010 models, this is found by selecting Setup, then selecting Network Settings, and finally choosing Wi-Fi Direct Status. **Step 3: View or Reset the Password** The Wi-Fi Direct password is usually shown on the screen. If not, there will be an option to print the Wi-Fi Direct sheet which includes the current password. If needed, you can also turn Wi-Fi Direct off and back on to reinitialize it. **Step 4: Set a New Password** Some versions of the firmware allow custom password creation directly on the touchscreen. Choose the Modify or Edit option and enter a new password. How to Reset HP Printer Password. --- #### Method 2: Reset Network Settings to Restore Wireless HP Printer Password Passwords This resets the printer’s network settings without deleting user data or requiring a full factory reset. **Step 1: Access the Control Panel** Touch the top-left menu icon to open the main settings. **Step 2: Select Setup** Scroll down until you find the Setup menu. **Step 3: Select Network Setup** Choose the Network Settings option to access network controls. **Step 4: Choose Restore Network Defaults** Tap the Restore Network Defaults option. The printer will remove all saved network passwords and settings. **Step 5: Reconnect to Wi-Fi** Use the Wireless button on the touchscreen to reconnect using the correct router password. This method is ideal when the printer fails to connect due to mismatched passwords or outdated wireless information. --- ##### Method 3: Reset the HP Administrator Password Using the Embedded Web Server If you still have partial access to the printer’s network connection, you may be able to reset the administrator password without a factory reset. **Step 1: Get the Printer’s IP Address** From the touchscreen, select the Wireless icon or print a Network Configuration Page. **Step 2: Enter the IP Address in Your Browser** Open any web browser and type in the printer’s IP address to access the Embedded Web Server. **Step 3: Attempt Password Recovery** If you previously set security questions or recovery prompts, the system may allow limited access to reset your administrator password. **Step 4: Restore Default Password Options** If EWS login fails, you will need a full factory reset described in Method 4. Note: Many HP OfficeJet Pro models do not allow administrator password recovery without a factory reset for security reasons. --- #### How to Reset HP Printer Password Full Factory Reset A factory reset restores all printer settings to original system defaults. This is usually the only way to remove a lost administrator password. **Step 1: Access the Control-Panel Restore Menu** From the touchscreen, go to Setup. Select Printer Maintenance. Choose Restore. **Step 2: Select Restore Factory Defaults** Select the Restore Factory Defaults option. Confirm your choice. The printer will begin the reset process. **Step 3: Wait for the Restart** The device will automatically reboot. This can take several minutes. **Step 4: Reconfigure the Printer** Once the printer restarts, you will walk through initial setup again. You can now assign new network settings, passwords, and configurations. A factory reset does not remove your HP account information, but it does reset all internal passwords and security settings. --- ##### Method 5: PIN Reset for Specific Setup Problems If your printer requests a PIN during setup and you cannot find it, the following steps work for most 9010 series models. **Step 1: Look at the Printer Label** Most printers include a PIN on a sticker located inside the ink access door or on the rear panel. **Step 2: Attempt Alternative Setup** If the PIN is missing or unreadable, you can complete setup using the HP Smart app on your phone or computer. **Step 3: Use the HP Smart App** This app bypasses the PIN by verifying device ownership online. --- ##### Method 6: Reset Using HP Smart App Tools The HP Smart app offers several remote reset tools that can help when the touchscreen is unresponsive or inaccessible. **Step 1: Install the HP Smart App** Download the app on your computer or mobile device. **Step 2: Connect the Printer** Ensure your device and printer are on the same network. **Step 3: Open Printer Settings** Look for Advanced Settings, which loads the Embedded Web Server interface. **Step 4: Perform Reset Options** From here, you can restore network defaults, reset Wi-Fi Direct settings, or fully restore the device. --- ##### After Resetting: How to Set a New Password Safely Once your printer has been reset, you are free to assign a new password. Following good security practices ensures you will not lose access again. **Choose a Simple but Unique Password** Pick something you can remember without writing it down in public spaces. **Store Passwords Securely** Use the password manager on your phone or computer. **Enable Limited Remote Access** Restrict unnecessary access through EWS to reduce unauthorized attempts. **Connect Only Trusted Devices** Ensure only approved devices can send print jobs or alter printer preferences. --- ##### Troubleshooting Common Reset Problems Sometimes the reset process does not work exactly as expected. Below are solutions to frequent issues reported by HP OfficeJet Pro 9010 users. **Problem 1: Printer Still Asks for Old Password** If the printer continues prompting for an older password, the reset may not have been fully applied. Perform a second factory reset. **Problem 2: Touchscreen Is Frozen** Unplug the power cable while the printer is still on. Wait 60 seconds. Plug it back in. **Problem 3: Printer Does Not Reconnect After Reset** You may need to restart your Wi-Fi router to assign a new IP address. **Problem 4: HP Smart App Cannot Detect Printer** Ensure Bluetooth or Wi-Fi discovery mode is enabled on the printer. --- ###### Preventing Future HP Printer Password Problems The best way to avoid losing access again is to implement simple organizational habits. How to Reset HP Printer Password **Keep a Copy of Passwords** Write them down and store them in a safe, secure place. **Avoid Constant Changes** Updating passwords too frequently can lead to confusion. **Use the Same Administration Password Across Your Devices** If you manage several HP printers, using a consistent naming pattern helps with memory and security. **Update Firmware Regularly** Firmware updates often fix password lockout bugs. --- ### When to Contact HP Support If none of the methods in this article work for your situation, there may be hardware or firmware issues preventing the printer from resetting properly. Contact HP Support if: 1. The touchscreen does not respond after multiple resets. 2. The administrator password still appears after a verified factory reset. 3. The printer repeatedly crashes during reset attempts. 4. You suspect the printer was previously locked with enterprise-level security settings. HP’s support team can perform remote resets or guide you through advanced diagnostics. --- #### How to Reset HP Printer Password Resetting a forgotten password on an HP OfficeJet Pro 9010 series printer can seem overwhelming at first, but most issues can be resolved using the built-in reset tools. Whether you simply need to recover the Wi-Fi Direct password or fully reset the administrator password through a factory restore, the steps outlined in this guide provide clear, effective solutions. You now have a complete understanding of every reset option, what each one does, and how to reconfigure your printer afterward. With these methods, you should be able to restore full access, reconnect your devices, and secure your printer with a new, easily manageable password. If you ever forget a password again, you can return to this guide for a quick and reliable reference. ---