<h1 data-path-to-node="0"><strong data-path-to-node="0" data-index-in-node="0">{FIXED} 2026 Guide: How to Dispute an Unrecognized Cleverbridge Charge</strong></h1>
<p data-path-to-node="1">If you see a charge on your statement labeled <strong data-path-to-node="1" data-index-in-node="46">"CBI*CLEVERBRIDGE"</strong> or <strong data-path-to-node="1" data-index-in-node="68">"CBA*MALWAREBYTES,"</strong> this is the official 2026 billing process for Malwarebytes. Most unrecognized charges are <strong data-path-to-node="1" data-index-in-node="178">Automatic Renewals</strong> that occur <strong data-path-to-node="1" data-index-in-node="208">30 days before</strong> your subscription actually expires to prevent a lapse in security.</p>
<p data-path-to-node="2">For immediate help with a 2026 refund request, manual cancellation, or to dispute a charge by phone, you can reach the billing help desk at <strong data-path-to-node="2" data-index-in-node="140">[phone]</strong>.</p>
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<h3 data-path-to-node="4"><strong data-path-to-node="4" data-index-in-node="0">I. Why the Charge Appeared (2026 Common Causes)</strong></h3>
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<li>
<p data-path-to-node="5,0,0"><strong data-path-to-node="5,0,0" data-index-in-node="0">The 30-Day Renewal Rule:</strong> In 2026, Malwarebytes processes payments roughly one month before the anniversary date.</p>
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<li>
<p data-path-to-node="5,1,0"><strong data-path-to-node="5,1,0" data-index-in-node="0">Forgotten Free Trial:</strong> If you started a 2025/2026 "Free Trial" and provided a card, it automatically converts to a paid annual plan once the trial ends.</p>
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<li>
<p data-path-to-node="5,2,0"><strong data-path-to-node="5,2,0" data-index-in-node="0">Duplicate Accounts:</strong> If you used a different email address to purchase a new 2026 license, you may still be billed for your old "ghost" account.</p>
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</ul>
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<h3 data-path-to-node="7"><strong data-path-to-node="7" data-index-in-node="0">II. Step-by-Step: How to Dispute and Refund</strong></h3>
<h4 data-path-to-node="8"><strong data-path-to-node="8" data-index-in-node="0">1. Use the Cleverbridge Purchase Lookup</strong></h4>
<p data-path-to-node="9">Before disputing with your bank, locate the order to ensure you get a full refund without being "blacklisted" from future service:</p>
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<li>
<p data-path-to-node="10,0,0">Go to the <a href="https://support.cleverbridge.com/hc/en-us/articles/203155800" target="_blank" rel="noopener" data-hveid="0" data-ved="0CAAQ_4QMahgKEwim5_3R8LySAxUAAAAAHQAAAAAQ8Qc">Cleverbridge Purchase Lookup</a> page.</p>
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<p data-path-to-node="10,1,0">Enter the email address you likely used.</p>
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<p data-path-to-node="10,2,0">Check your inbox for a "2026 Order Overview" email. This contains your <strong data-path-to-node="10,2,0" data-index-in-node="71">Reference Number</strong>.</p>
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</ul>
<h4 data-path-to-node="11"><strong data-path-to-node="11" data-index-in-node="0">2. Request a Refund (60-Day Window)</strong></h4>
<p data-path-to-node="12">Malwarebytes offers a <strong data-path-to-node="12" data-index-in-node="22">60-day money-back guarantee</strong> for all 2026 renewals.</p>
<ul data-path-to-node="13">
<li>
<p data-path-to-node="13,0,0">Visit the <a href="https://www.cleverbridge.com/refund" target="_blank" rel="noopener" data-hveid="0" data-ved="0CAAQ_4QMahgKEwim5_3R8LySAxUAAAAAHQAAAAAQ8gc">Cleverbridge Refund Portal</a>.</p>
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<p data-path-to-node="13,1,0">Enter your Reference Number and select <strong data-path-to-node="13,1,0" data-index-in-node="39">"Unwanted Auto-Renewal"</strong> as the reason.</p>
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<p data-path-to-node="13,2,0"><strong data-path-to-node="13,2,0" data-index-in-node="0">Wait for the email:</strong> You must click a "Confirm Refund" link in your email to finalize the reversal.</p>
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</ul>
<h4 data-path-to-node="14"><strong data-path-to-node="14" data-index-in-node="0">3. Manual Dispute via Support</strong></h4>
<p data-path-to-node="15">If you cannot find your 2026 order information or the online form fails:</p>
<ul data-path-to-node="16">
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<p data-path-to-node="16,0,0">Call <strong data-path-to-node="16,0,0" data-index-in-node="5">[phone]</strong>.</p>
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<p data-path-to-node="16,1,0">Provide the <strong data-path-to-node="16,1,0" data-index-in-node="12">last 4 digits</strong> of your card and the <strong data-path-to-node="16,1,0" data-index-in-node="47">date of the charge</strong>.</p>
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<p data-path-to-node="16,2,0">The billing agent can manually stop the 2027 renewal and reverse the current 2026 payment.</p>
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</ul>
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<h3 data-path-to-node="18"><strong data-path-to-node="18" data-index-in-node="0">III. 2026 Billing Comparison Table</strong></h3>
<table data-path-to-node="19">
<thead>
<tr>
<td><strong>Label on Statement</strong></td>
<td><strong>Entity Responsible</strong></td>
<td><strong>Action</strong></td>
</tr>
</thead>
<tbody>
<tr>
<td><span data-path-to-node="19,1,0,0"><strong data-path-to-node="19,1,0,0" data-index-in-node="0">CBI*CLEVERBRIDGE</strong></span></td>
<td><span data-path-to-node="19,1,1,0">Official 2026 Billing Partner</span></td>
<td><span data-path-to-node="19,1,2,0">Safe to refund through portal.</span></td>
</tr>
<tr>
<td><span data-path-to-node="19,2,0,0"><strong data-path-to-node="19,2,0,0" data-index-in-node="0">CBA*MALWAREBYTES</strong></span></td>
<td><span data-path-to-node="19,2,1,0">Direct Malwarebytes Billing</span></td>
<td><span data-path-to-node="19,2,2,0">Requires support ticket or phone call.</span></td>
</tr>
<tr>
<td><span data-path-to-node="19,3,0,0"><strong data-path-to-node="19,3,0,0" data-index-in-node="0">APPLE.COM/BILL</strong></span></td>
<td><span data-path-to-node="19,3,1,0">Apple App Store</span></td>
<td><span data-path-to-node="19,3,2,0">Must dispute via <code data-path-to-node="19,3,2,0" data-index-in-node="17">reportaproblem.apple.com</code>.</span></td>
</tr>
<tr>
<td><span data-path-to-node="19,4,0,0"><strong data-path-to-node="19,4,0,0" data-index-in-node="0">GOOGLE*MALWARE</strong></span></td>
<td><span data-path-to-node="19,4,1,0">Google Play Store</span></td>
<td><span data-path-to-node="19,4,2,0">Must dispute via Google Play "Order History."</span></td>
</tr>
</tbody>
</table>
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<h3 data-path-to-node="21"><strong data-path-to-node="21" data-index-in-node="0">IV. Frequently Asked Questions (FAQs)</strong></h3>
<p data-path-to-node="22"><strong data-path-to-node="22" data-index-in-node="0">Q: Should I just "Chargeback" with my bank?</strong></p>
<p data-path-to-node="22"><strong data-path-to-node="22" data-index-in-node="44">A:</strong><strong data-path-to-node="22" data-index-in-node="47">Not recommended.</strong> In 2026, a bank chargeback can cause your email and hardware ID to be blacklisted. It is faster and safer to use the <strong data-path-to-node="22" data-index-in-node="181">[phone]</strong> support line for a "Merchant Refund."</p>
<p data-path-to-node="23"><strong data-path-to-node="23" data-index-in-node="0">Q: Will I still have protection after the refund?</strong></p>
<p data-path-to-node="23"><strong data-path-to-node="23" data-index-in-node="50">A:</strong> No. Once the 2026 refund is issued, your license is deactivated and your software will revert to the <strong data-path-to-node="23" data-index-in-node="154">Free Version</strong> (manual scans only).</p>
<p data-path-to-node="24"><strong data-path-to-node="24" data-index-in-node="0">Q: How long does the 2026 refund take?</strong></p>
<p data-path-to-node="24"><strong data-path-to-node="24" data-index-in-node="39">A:</strong> Once approved, the funds typically appear in your account within <strong data-path-to-node="24" data-index-in-node="107">5&ndash;7 business days</strong>.</p>