<h1 data-path-to-node="0"><strong data-path-to-node="0" data-index-in-node="0">{FIXED} HP Smart App "Subscription Error" &amp; UA_200 Fix (2026)</strong></h1> <p data-path-to-node="1">In early 2026, many users are seeing <strong data-path-to-node="1" data-index-in-node="37">"Subscription Error"</strong> or <strong data-path-to-node="1" data-index-in-node="61">"Account Sync Failed"</strong> messages in the HP Smart App. This is often caused by a communication timeout between your printer and HP&rsquo;s cloud verification servers. Because <strong data-path-to-node="1" data-index-in-node="227">HP+</strong> and <strong data-path-to-node="1" data-index-in-node="235">Instant Ink</strong> require a constant "heartbeat" connection to verify billing, a small network glitch can trigger a "hard lock," preventing you from printing even with full ink.</p> <p data-path-to-node="2">For immediate 24/7 technical assistance to force a "Cloud Sync," resolve the <strong data-path-to-node="2" data-index-in-node="77">UA_200</strong> timeout, or to dispute an unrecognized 2026 Instant Ink charge, call the expert desk at <strong data-path-to-node="2" data-index-in-node="172">+1-855-508-8955</strong>.</p> <hr data-path-to-node="3" /> <h3 data-path-to-node="4"><strong data-path-to-node="4" data-index-in-node="0">I. Common 2026 Subscription Error Codes</strong></h3> <ul data-path-to-node="5"> <li> <p data-path-to-node="5,0,0"><strong data-path-to-node="5,0,0" data-index-in-node="0">Error UA_200:</strong> This is a "Communication Timeout." It means the printer's internal security chip tried to verify your 2026 plan with HP servers but the request was blocked by the router or timed out.</p> </li> <li> <p data-path-to-node="5,1,0"><strong data-path-to-node="5,1,0" data-index-in-node="0">Error EBS00P0013:</strong> Typically appears during setup when the app cannot register the printer to your specific HP account ID.</p> </li> <li> <p data-path-to-node="5,2,0"><strong data-path-to-node="5,2,0" data-index-in-node="0">"Cartridges require HP Instant Ink enrollment":</strong> This occurs when the printer "forgets" your active subscription status. It often happens if the printer hasn't "phoned home" in over 24 hours.</p> </li> </ul> <hr data-path-to-node="6" /> <h3 data-path-to-node="7"><strong data-path-to-node="7" data-index-in-node="0">II. Step-by-Step Fixes for 2026 Errors</strong></h3> <h4 data-path-to-node="8"><strong data-path-to-node="8" data-index-in-node="0">1. The "Switch Account" Refresh</strong></h4> <p data-path-to-node="9">The most effective way to fix a 2026 sync error is to force a fresh login token:</p> <ol start="1" data-path-to-node="10"> <li> <p data-path-to-node="10,0,0">Open the <strong data-path-to-node="10,0,0" data-index-in-node="9">HP Smart App</strong> (or the new unified <strong data-path-to-node="10,0,0" data-index-in-node="42">HP App</strong>).</p> </li> <li> <p data-path-to-node="10,1,0">Click on your <strong data-path-to-node="10,1,0" data-index-in-node="14">Account/Profile</strong> icon and select <strong data-path-to-node="10,1,0" data-index-in-node="46">Sign Out</strong>.</p> </li> <li> <p data-path-to-node="10,2,0">Restart your printer and your computer/phone.</p> </li> <li> <p data-path-to-node="10,3,0">Sign back in. This forces the app to download your updated 2026 subscription data from the cloud.</p> </li> </ol> <h4 data-path-to-node="11"><strong data-path-to-node="11" data-index-in-node="0">2. Manual Web Services Reset (EWS Method)</strong></h4> <p data-path-to-node="12">If your printer is "Locked" and says "Account Issue," use the printer's internal web page:</p> <ol start="1" data-path-to-node="13"> <li> <p data-path-to-node="13,0,0">Find your printer's <strong data-path-to-node="13,0,0" data-index-in-node="20">IP Address</strong> (usually under Network Settings on the printer screen).</p> </li> <li> <p data-path-to-node="13,1,0">Type that IP into any web browser on your PC.</p> </li> <li> <p data-path-to-node="13,2,0">Go to the <strong data-path-to-node="13,2,0" data-index-in-node="10">Web Services</strong> tab and select <strong data-path-to-node="13,2,0" data-index-in-node="38">Remove Web Services</strong>.</p> </li> <li> <p data-path-to-node="13,3,0">Wait 30 seconds, then select <strong data-path-to-node="13,3,0" data-index-in-node="29">Enable Web Services</strong>. This generates a fresh <strong data-path-to-node="13,3,0" data-index-in-node="73">Claim Code</strong> and re-validates your 2026 billing status.</p> </li> </ol> <h4 data-path-to-node="14"><strong data-path-to-node="14" data-index-in-node="0">3. Network "Heartbeat" Fix</strong></h4> <ol start="1" data-path-to-node="15"> <li> <p data-path-to-node="15,0,0">Ensure your printer is on a <strong data-path-to-node="15,0,0" data-index-in-node="28">2.4GHz Wi-Fi band</strong> (many 2026 5GHz/6GHz mesh routers cause subscription drops).</p> </li> <li> <p data-path-to-node="15,1,0">In the HP Smart App, go to <strong data-path-to-node="15,1,0" data-index-in-node="27">Printer Settings &gt; Advanced Settings</strong>.</p> </li> <li> <p data-path-to-node="15,2,0">Check the <strong data-path-to-node="15,2,0" data-index-in-node="10">DNS Settings</strong>. If they are set to Automatic, try changing them to Manual and use Google's 2026 stable DNS: <code data-path-to-node="15,2,0" data-index-in-node="116">8.8.8.8</code> (Primary) and <code data-path-to-node="15,2,0" data-index-in-node="138">8.8.4.4</code> (Secondary).</p> </li> </ol> <hr data-path-to-node="16" /> <h3 data-path-to-node="17"><strong data-path-to-node="17" data-index-in-node="0">III. 2026 Billing &amp; Subscription Support</strong></h3> <table data-path-to-node="18"> <thead> <tr> <td><strong>Issue</strong></td> <td><strong>Refund/Credit Policy</strong></td> <td><strong>Action</strong></td> </tr> </thead> <tbody> <tr> <td><span data-path-to-node="18,1,0,0"><strong data-path-to-node="18,1,0,0" data-index-in-node="0">UA_200 Timeout</strong></span></td> <td><span data-path-to-node="18,1,1,0">Eligible for "Downtime Credit"</span></td> <td><span data-path-to-node="18,1,2,0">Call <strong data-path-to-node="18,1,2,0" data-index-in-node="5">+1-855-508-8955</strong> for a manual sync.</span></td> </tr> <tr> <td><span data-path-to-node="18,2,0,0"><strong data-path-to-node="18,2,0,0" data-index-in-node="0">Auto-Renewal Charge</strong></span></td> <td><span data-path-to-node="18,2,1,0"><strong data-path-to-node="18,2,1,0" data-index-in-node="0">30-Day Money-Back</strong></span></td> <td><span data-path-to-node="18,2,2,0">Full refund for unwanted 2026 renewals.</span></td> </tr> <tr> <td><span data-path-to-node="18,3,0,0"><strong data-path-to-node="18,3,0,0" data-index-in-node="0">"Account Suspended"</strong></span></td> <td><span data-path-to-node="18,3,1,0">Immediate Unlock</span></td> <td><span data-path-to-node="18,3,2,0">Update payment method at <code data-path-to-node="18,3,2,0" data-index-in-node="25">hpsmart.com</code>.</span></td> </tr> </tbody> </table> <hr data-path-to-node="19" /> <h3 data-path-to-node="20"><strong data-path-to-node="20" data-index-in-node="0">IV. Frequently Asked Questions (FAQs)</strong></h3> <p data-path-to-node="21"><strong data-path-to-node="21" data-index-in-node="0">Q: Why was I charged for Instant Ink if I didn't print in 2026?</strong></p> <p data-path-to-node="21"><strong data-path-to-node="21" data-index-in-node="64">A:</strong> Instant Ink is a <strong data-path-to-node="21" data-index-in-node="84">monthly subscription service</strong> (like a gym membership). You are billed for the <em data-path-to-node="21" data-index-in-node="161">plan capacity</em>, not the ink used. If you want to stop charges, you must cancel the plan or downgrade to a lower 2026 tier.</p> <p data-path-to-node="22"><strong data-path-to-node="22" data-index-in-node="0">Q: Can I use store-bought ink to fix a "Subscription Error"?</strong></p> <p data-path-to-node="22"><strong data-path-to-node="22" data-index-in-node="61">A:</strong> Yes, but you must first <strong data-path-to-node="22" data-index-in-node="88">Cancel the Subscription</strong> and remove all "Instant Ink" labeled cartridges. In 2026, you cannot mix subscription ink and retail ink while an account error is active.</p> <p data-path-to-node="23"><strong data-path-to-node="23" data-index-in-node="0">Q: My printer is connected to Wi-Fi but the app says "Offline."</strong></p> <p data-path-to-node="23"><strong data-path-to-node="23" data-index-in-node="64">A:</strong> This is a "Status Ghosting" issue. Run the <strong data-path-to-node="23" data-index-in-node="110">Diagnose &amp; Fix</strong> tool within the HP Smart App to reset the 2026 print spooler and clear the communication port.</p>