# How to Set Up Shipping Manager in QuickBooks Online?
Managing shipping efficiently is critical for growing eCommerce and service-based businesses. With **Shipping Manager in QuickBooks Online**, powered by ShipEngine, you can buy, create, print, and track shipping labels directly inside QuickBooks Online. This seamless integration helps you streamline order fulfillment, manage carrier payments, and monitor shipment statuses, all without leaving your accounting dashboard.

In this comprehensive guide, you’ll learn how to **set up ShipEngine in QuickBooks Online**, configure carriers, create shipping labels, manage refunds, and understand shipping statuses.

## Important Update: ShipEngine Availability in QuickBooks Online

Beginning **August 25, 2025**, the **ShipEngine feature will no longer be available** in:

* QuickBooks Online Simple Start
* QuickBooks Online Essentials
* QuickBooks Solopreneur

If you use Simple Start or Essentials and want to continue using Shipping Manager, you can:

* Purchase the **Inventory add-on, or**
* Upgrade to **QuickBooks Online Plus or QuickBooks Online Advanced**

If you use QuickBooks Solopreneur, the inventory add-on is not available. You’ll need to upgrade to Simple Start or Essentials to access shipping features.

### What Happens to Existing ShipEngine Users?

If you previously purchased labels:

* You can still view and print old labels.
* You cannot purchase new shipping labels under unsupported plans.

If you added wallet funds:

* Any unused balance will be refunded to your original payment method.


## How to Set Up ShipEngine in QuickBooks Online?

Setting up Shipping Manager is straightforward. Follow these steps to activate ShipEngine and begin buying shipping labels.

### Step 1: Access Shipping Labels

1. Sign in to **QuickBooks Online**.
2. Go to **All Apps**.
3. Select **Inventory**.
4. Click **Shipping Labels**.
5. Select **Buy Shipping Label**, then click **Connect**.

### Step 2: Enter Shipment Details

1. Fill in **shipment information**.
2. Select **Get Shipping Rates**.
3. Choose your **preferred mail service**.
4. Click **Review and Buy**.
5. Select **Buy and Print**.

When you create your first label, QuickBooks prompts you to set up carriers and payment details through ShipEngine.

## Set Up Payment Information in ShipEngine

Before purchasing labels, you must connect a payment method.

1. Open the **Set Up Payment Info** for **Shipping menu**.
2. Click **Set Up**.
3. Agree to the **Terms of Service and Privacy Policy**.
4. Select **Continue**.

You can now connect carriers and fund your shipping wallet.

## How to Add and Configure Carriers in ShipEngine?

Connecting carriers allows you to compare rates and select the best shipping option.

### A. Connect ShipEngine Carrier Accounts

1. Open the **ShipEngine dashboard**.
2. Select **Connect ShipEngine Accounts**.
3. Confirm the **terms and conditions**.
4. Enter your **payment method**.
5. Click **Connect Accounts**.
6. Add funds to your wallet.
7. Select **Finish Buying Shipping Label** to return to QuickBooks.

You can always add more funds later.

### B. Use Your Own Carrier Account

If you prefer to use your existing carrier accounts:

1. Go to the **ShipEngine dashboard**.
2. Select **Connect My Accounts**.
3. Search for **your carrier**.
4. Click **Connect**.

After completing this setup, you can create shipping labels directly inside QuickBooks Online.

## How to Create Shipping Labels in QuickBooks Online?

Creating shipping labels from invoices saves time and keeps financial records aligned. Follow these steps:

1. Click **+ New**.
2. Select **Shipping Label**.
3. Choose an invoice from the **Linked Transaction dropdown**.
4. Review the **From (your business)** and **To (customer) details**.
5. Enter **package dimensions** (height, length, width in inches).
6. Add **weight** (pounds and ounces).
7. Select **Get Shipping Rates**.
8. Choose **a carrier**.
9. Click **Review and Buy**.
10. Select **Buy and Print**.

Your shipping label opens as a PDF in a new browser tab. The label and packing slip automatically link to the original invoice.

To Reprint Later:

1. Open the **invoice**.
2. Select **Print Packing Slip or Track Shipment**, then click **Print**.

## How to View and Manage Shipping Labels?

Managing purchased labels ensures accurate tracking and customer communication.

### A. View Shipping Labels

1. Go to **Sales**.
2. Select **Invoices**.
3. Open the **relevant invoice**.
4. Click **Track Shipment**.

You can print or void labels from this page if eligible.

### B. Print Shipping Labels

1. Navigate to **Sales > Invoices**.
2. Open the **invoice**.
3. Click **Track Shipment**.
4. Select **Print Label**.

#### Printer Tips

* Thermal printers typically use **4" x 6" labels**.
* Standard desktop printers use **8.5" x 11" paper**.
* Adjust browser or printer scaling as needed.

## How to Void Shipping Labels in QuickBooks?

If you made a mistake or no longer need a label, void it within the carrier’s allowed timeframe.

### A. Steps to Void a Label

1. Open **Sales > Invoices**.
2. Select the **invoice**.
3. Click **Track Shipment**.
4. Choose **Void Label**.

### B. Carrier Void Timelines

* **USPS:** 28 days
* **UPS:** 30 days
* **FedEx:** 12 hours before the ship-by date
* **Other Carriers:** QuickBooks submits a void request to the carrier.

Refunds typically process within 2–3 weeks. If you use a voided label before receiving confirmation, you may lose eligibility for a refund.

If more than four weeks pass without a refund:

* Contact ShipEngine support via the dashboard.
* Provide your payment email ID, contact reason, and callback number.

## Understanding Shipping Label Statuses in QuickBooks

Tracking shipment statuses helps you stay proactive with customers.

### Common Shipping Status Terms

* **Label Created –** Label generated and ready to print.
* **Label Voided –** Label successfully canceled; refund pending.
* **Picked Up by Carrier –** Carrier has the shipment.
* **In Transit –** Shipment en route to destination.
* **Delivered –** Shipment delivered to customer.
* **Delivered to Service Point –** Delivered to a collection location.
* **Delivery Attempted –** Carrier attempted delivery.
* **Exception –** Shipment issue during transit.
* **Error –** Problem occurred in shipping process.
* **Unknown –** Status not currently available.

For detailed shipment issues, contact ShipEngine or your carrier directly.

## What to Do If QuickBooks Online Shipping Manager Is Not Working?

If your **QuickBooks Online Shipping Manager is not working**, don’t panic. Most shipping errors stem from browser issues, account permissions, subscription limitations, or carrier connectivity problems. Follow these proven troubleshooting steps to restore functionality quickly.

### 1. Check Your Subscription Plan

Shipping Manager may stop working if your plan no longer supports ShipEngine integration. Confirm that you’re using:

* QuickBooks Online Plus
* QuickBooks Online Advanced

If you use Simple Start or Essentials without the Inventory add-on, upgrade your plan to regain access.

### 2. Clear Browser Cache and Cookies

A corrupted browser cache can prevent Shipping Manager from loading properly.

1. Clear cache and cookies.
2. Restart your browser.
3. Log back into QuickBooks Online.
4. Try using an incognito/private window.

For best results, use updated versions of Chrome, Edge, or Firefox.

### 3. Verify ShipEngine Connection

Shipping errors often occur due to a disconnected ShipEngine account.

1. Go to Commerce > Shipping.
2. Confirm that ShipEngine is connected.
3. Reconnect your account if necessary.
4. Ensure your payment method is valid and wallet funds are available.

If required, disconnect and reconnect ShipEngine to refresh the integration.

### 4. Check Carrier Account Status

If rates fail to load or labels won’t generate:

1. Log into your ShipEngine dashboard.
2. Confirm your carrier accounts are active.
3. Verify billing details.
4. Ensure sufficient wallet balance.

Inactive or suspended carrier accounts can block label creation.

### 5. Confirm Invoice and Package Details

Shipping Manager may fail if:

* Customer address is incomplete.
* Package dimensions are missing.
* Weight information is incorrect.
* ZIP/postal codes contain errors.

Double-check all shipping fields before requesting rates.

### 6. Review Label Void Restrictions

If you cannot void a label, confirm it falls within the allowed carrier timeframe. Expired void periods automatically remove the void option.

### 7. Contact Support for Advanced Errors

If the issue persists:

* Contact QuickBooks support at toll-free number: **1-888-456-7157**.
* Reach out to ShipEngine support via dashboard chat.
* Provide payment email ID, error message details, and callback number.

Technical teams can review backend shipping logs and resolve API-related issues.

## How to Disconnect ShipEngine from QuickBooks Online?

If you decide to stop using Shipping Manager, disconnect ShipEngine properly to secure refunds.

### Important Before Disconnecting

* Confirm your payment method on file.
* Void unused labels.
* Refund unused wallet funds.

### Steps to Disconnect:

1. Go to **Commerce**.
2. Select **Shipping**.
3. From the **Add Funds** dropdown, select **Disconnect from ShipEngine**.
4. Click **Disconnect**.

Refunds may take up to four weeks. Even after disconnecting, you can still view and print previously purchased labels.

If you reconnect later, you must create a new ShipEngine account or select Connect again.

## Final Thoughts

**Setting up Shipping Manager in QuickBooks Online** transforms how you handle fulfillment. By integrating ShipEngine, you centralize shipping labels, carrier payments, tracking updates, and invoice management in one powerful system.

Whether you operate a growing eCommerce store or manage service-based shipments, leveraging shipping integration within QuickBooks Online improves efficiency, accuracy, and customer satisfaction.

Take the time to configure carriers properly, monitor refund timelines, and understand shipment statuses. With the right setup, your shipping workflow becomes faster, smarter, and fully connected to your accounting system.

## Frequently Asked Questions – QuickBooks Shipping and Integration
### Q. How to set up multiple shipping accounts in QuickBooks?

You can manage multiple shipping accounts by connecting more than one carrier (like USPS, UPS, FedEx) within QuickBooks Online Shipping Manager. Go to Shipping → Manage Carriers → Add Account, then enter your carrier login details. This lets you compare rates and choose different accounts for different shipments.

### Q. How to connect ShipGear shipping software to QuickBooks Online?

To connect ShipGear with QuickBooks Online:

1. Open **ShipGear** and go to **Settings → Integrations**.
2. Select **QuickBooks Online**.
3. Log in with your QuickBooks credentials and authorize access.
4. Choose your company file and sync preferences.

After setup, ShipGear will sync orders, customers, and shipping data with QuickBooks automatically.

### Q. How to automate shipping processes in QuickBooks?

You can automate shipping by using QuickBooks Online Shipping Manager or a compatible third-party tool (like ShipGear). Once connected:

* Automatically import orders into your shipping software
* Auto-apply preferred shipping services and packing defaults
* Sync tracking numbers and shipment details back to QuickBooks

This saves time and reduces manual entry.

### Q. How to enable multi-user access in QuickBooks Shipping Manager?

To grant team members access:

1. In **QuickBooks Online**, go to **Settings → Manage Users**.
2. Add the user (or edit permissions).
3. Assign **Shipping or Standard user access**.
4. **Save** changes.

Once enabled, multiple users can view shipping details, process shipments, and print labels simultaneously.

### Q. How to get access to QuickBooks Shipping Manager?

QuickBooks Online Shipping Manager is available with most QuickBooks Online plans. To access it:

1. Sign in to **QuickBooks Online**.
2. Go to **Shipping** in the left menu.
3. If you don’t see it, make sure your plan supports shipping features or contact support to enable it.

### Q. Where to download QuickBooks Online Shipping Manager?

QuickBooks Online Shipping Manager is built directly into QuickBooks Online — no separate download is needed.

Just log in to your QuickBooks Online account, go to the Shipping area, and you can start using the tools instantly.