<p>Has your QuickBooks Payroll disappeared? Are your employees missing in QuickBooks Online? When this happens, you may see a blank payroll screen with no employee data. You cannot process payments, run payroll reports, or track employee records. This issue can interrupt daily operations, but it can be fixed with the right steps. If you need immediate help restoring payroll, call <strong>[phone]</strong> for expert assistance.</p>
<h2>Why Is Payroll Not Showing in QuickBooks Online?</h2>
<p>In most cases, payroll disappears due to browser-related problems. QuickBooks Online runs through your web browser, so any browser issue can prevent payroll from loading properly.</p>
<p><strong>Common causes include:</strong></p>
<ul>
<li>A damaged or unstable browser</li>
<li>Extensions blocking QuickBooks features</li>
<li>An outdated browser version</li>
<li>Browser not meeting QuickBooks system requirements</li>
<li>Too much stored cache and cookies</li>
</ul>
<p>These issues stop QuickBooks from displaying payroll data correctly. If you are unsure which issue applies to you, contact <strong>[phone]</strong> for step-by-step guidance.</p>
<h2>Solutions to Restore QuickBooks Payroll</h2>
<p>Follow the solutions below in order to fix the issue.</p>
<h3>Solution 1: Clear Browser Cache and Cookies</h3>
<p>Large amounts of stored cache can prevent QuickBooks from loading correctly. Clearing browsing data often resolves missing payroll problems.</p>
<h4>Google Chrome</h4>
<ul>
<li>Open Chrome.</li>
<li>Click the three dots in the top-right corner.</li>
<li>Select <strong>More Tools &gt; Clear Browsing Data</strong>.</li>
<li>Choose <strong>All Time</strong>.</li>
<li>Select <strong>Cookies and other site data</strong> and <strong>Cached images and files</strong>.</li>
<li>Click <strong>Clear Data</strong>.</li>
</ul>
<h4>Safari (Mac)</h4>
<ul>
<li>Open Safari.</li>
<li>Click <strong>History</strong>.</li>
<li>Choose <strong>Clear History</strong>.</li>
<li>Select the time range and confirm.</li>
</ul>
<h4>Microsoft Edge</h4>
<ul>
<li>Open Edge.</li>
<li>Click <strong>Menu &gt; Settings &gt; Privacy &amp; Security</strong>.</li>
<li>Select <strong>Choose what to clear</strong> under Clear Browsing Data.</li>
<li>Mark cookies and cache.</li>
<li>Click <strong>Clear Now</strong>.</li>
</ul>
<p>Restart your browser and check payroll again.</p>
<h3>Solution 2: Use Incognito or Private Mode</h3>
<p>Browser extensions can interfere with QuickBooks. Private or incognito mode disables extensions and uses default settings.</p>
<h4>Chrome Incognito Mode</h4>
<ul>
<li>Click the three dots.</li>
<li>Select <strong>New Incognito Window</strong>.</li>
<li>Shortcut: Press <strong>Ctrl + Shift + N (Windows)</strong> or <strong>⌘ + Shift + N (Mac)</strong>.</li>
</ul>
<p>Open QuickBooks Online in the private window and check payroll access. If payroll still does not appear, move to the next solution.</p>
<h3>Solution 3: Add Intuit as a Trusted Site</h3>
<p>Browser security settings may block QuickBooks content. Adding Intuit as a trusted site can resolve this issue.</p>
<h4>Google Chrome</h4>
<ul>
<li>Go to <strong>Settings &gt; Privacy and Security &gt; Site Settings</strong>.</li>
<li>Select <strong>Cookies and Site Data</strong>.</li>
<li>Under Allow, click <strong>Add</strong>.</li>
<li>Enter: intuit.com</li>
</ul>
<h4>Safari</h4>
<ul>
<li>Open Safari and visit payroll.intuit.com.</li>
<li>Add the page to bookmarks under <strong>Top Sites</strong>.</li>
</ul>
<h4>Microsoft Edge</h4>
<ul>
<li>Search <strong>Internet Options</strong> from Windows Start.</li>
<li>Go to <strong>Security &gt; Trusted Sites</strong>.</li>
<li>Click <strong>Sites</strong> and add *intuit.com.</li>
<li>Click <strong>OK</strong>.</li>
</ul>
<p>Check payroll again after completing these steps. If the issue continues, call <strong>[phone]</strong> for advanced troubleshooting support.</p>
<h3>Solution 4: Set Up QuickBooks Workforce</h3>
<p>If payroll still does not appear, you can use QuickBooks Workforce to manage employee pay information.</p>
<p><strong>To Invite Employees:</strong></p>
<ul>
<li>Go to <strong>Payroll &gt; Employees</strong>.</li>
<li>Select employees to invite.</li>
<li>Click <strong>Actions &gt; Invite to Workforce</strong>.</li>
<li>Enter employee email addresses.</li>
<li>Select the option to allow online payslip viewing.</li>
<li>Click <strong>Send Invite</strong>.</li>
</ul>
<p>Employees must accept the email invitation to access their payroll details.</p>
<h3>Solution 5: Use a Supported Browser</h3>
<p>If your current browser continues to fail, switch to another supported browser.</p>
<p><strong>QuickBooks supports:</strong></p>
<ul>
<li>Google Chrome (Version 78 or newer)</li>
<li>Mozilla Firefox (Version 76 or newer)</li>
<li>Microsoft Edge (Version 79 or newer)</li>
<li>Safari (Version 12 or newer, Mac only)</li>
<li>Opera (Version 68 or newer)</li>
<li>Samsung Browser (Version 10 or newer)</li>
</ul>
<p>Do not use Internet Explorer, as it is no longer supported. Always update your browser to the latest version.</p>
<h2>Summary</h2>
<p>QuickBooks Payroll may disappear due to browser errors, outdated software, heavy cache storage, or security restrictions. Clearing cache, using private mode, adding Intuit as a trusted site, switching browsers, or setting up Workforce usually restores payroll access.</p>
<p>If the problem persists or you want expert assistance, contact a certified QuickBooks professional at <strong>[phone]</strong>. A support specialist can help you restore payroll quickly and prevent data loss.</p>