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title: '5 Best Tips: How Cloud Telephony helps to run your business in a smooth way'

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# 5 Best Tips: How Cloud Telephony helps to run your business in a smooth way
![f2efc24a-dc11-405a-b5b5-02856a9f9a7b](https://hackmd.io/_uploads/SyR9s7roT.jpg)

In a world where traditional phone systems cannot meet business demands, businesses are now shifting to cloud telephony systems. 

The cloud telephony system eliminates the requirement for substantial infrastructure investments and provides flexibility to connect with anyone from anywhere. It is revolutionizing the way for businesses to connect with customers.

So, why do businesses need to use cloud telephony services? What are its benefits? That’s what we’ll be covering in this article.

We’ll walk you through how cloud telephony systems can transform your business, as well as factors to consider while choosing cloud telephony providers.

Let’s get started.
## What is cloud telephony?
Cloud telephony is a virtual telephone system accessed from a web browser, software, or application provided by cloud telephony service providers. Cloud telephony uses the internet to make and receive calls and is cheaper than your traditional landline systems.

Traditional telephone systems are being replaced with cloud-based ones because of low calling charges, flexibility options, easy collaboration, reduced hardware requirements, and advanced and innovative features. 
## How does cloud telephony help to run your business smoothly?
![540a21f3-6d5e-4e9f-8a1e-b3549253874f](https://hackmd.io/_uploads/ByHFoQHsT.jpg)

Cloud telephony helps to run your business smoothly by helping in:
## Cost savings
Cloud telephony doesn’t require vast hardware setups like traditional phone systems. It’s easy to set up as it works on your existing devices like smartphones, laptops, and computers, resulting in cost savings. 

Unlike traditional phone systems, which require big chunks of investment for infrastructure and maintenance costs, cloud telephony services require only an internet connection to make and receive calls. Plus, the virtual maintenance facility significantly helps your business save money and time.

Additionally, you only pay for the features and services needed for your business, reducing unwanted operational costs. Also, International calling rates in cloud telephony are far more affordable than traditional phone systems. In addition, cloud telephony requires minimal storage, devices, and resources, which makes it even more cost-effective.
## 1. Boosting productivity
With cloud telephony, businesses can gain access to remote work, effective communication, integrated applications, efficient collaboration, and effective customer service, all of which lead to higher productivity. 

Let's have a deeper look at how cloud telephony contributes to productivity:
## 2. Remote work
With cloud telephony systems, employees can access work-related documents, resources, tasks, and communication channels with an internet connection. It also allows you to connect with your team members on the go. Remote working enables work-life balance, directly leading to job satisfaction and increased productivity.
## Effective communication
Cloud telephony systems offer Interactive Voice Response (IVR), Auto-attendant, global calling, call routing, call analytics, and call transfer features.  These features aid in effective and productive interactions with employees and customers. 

Cloud telephony also offers video conferencing, text messages, and audio calling, allowing employees to connect from anywhere and contribute to efficient team collaboration. 
## Integration
Cloud telephony allows you to integrate your existing software or applications for easy management and better efficiency. 

For instance, you can streamline your operations by integrating cloud telephony with cloud call center software. Integrating [cloud call center software for small business](https://krispcall.com/call-center-software/small-business/) allows you to streamline your communication channels, facilitate smooth workflow, eliminate manual work, and enhance overall customer experience in one platform.

## Efficient team Collaboration:

Cloud telephony system eliminates the need for separate phone systems for each department. You can use the same communication channel, whether remotely or on-site, with the same features. It lets you connect with anyone from anywhere, resulting in more accessible, efficient, and transparent employee collaboration.
## 3. Streamlined management
Streamlined management identifies and ensures the elimination of repetitive and unnecessary tasks and streamlines activities, making them more effective and efficient. The main objective of streamlining management is to improve day-to-day operational activities and increase productivity.

So, how does cloud telephony streamline management?

Cloud telephony offers Auto-attendant features that automatically transfer calls based on customer data, interactive voice response (IVR), and support team skills to ensure that a skilled agent handles calls and reduces customer waiting time.

Moreover, it plays a crucial role in streamlining customer support. With cloud telephony services, businesses can improve customer support, enhance customer experiences, and streamline customer support processes, leading to customer satisfaction, loyalty, and increased business revenue.
## 4. Greater flexibility
Cloud telephony provides invaluable flexibility; employees can make and receive calls and remotely access communication features and channels from smartphones, laptops, or computers. This flexibility allows employees to work more efficiently and productively in their comfort space.

Also, this will reduce businesses' need for physical space, resulting in cost savings. As a result, businesses can scale their communication needs as they grow, resulting in greater flexibility and lower costs.
## 5. Efficient scalability
Considering your business's changing needs, cloud telephony is the better option; it lets you add or remove features whenever you want. Also, cloud telephony allows you to add or delete users, opening the way to reach more people just with a few clicks.
Factors to consider while choosing a cloud telephony service provider
Choosing the right cloud telephony service provider is crucial for businesses. Here are vital factors to consider while choosing the best cloud telephony service for your business:

## Features
![70b91c59-0d8b-48b3-a6b3-7a967ff5e57c](https://hackmd.io/_uploads/Hykvs7Ssa.jpg)


Start by understanding what features and requirements your business lacks. For instance, if you’re running a call center, you might want to include advanced cloud telephony features like call routing, call transfer, IVR, call analytics, automated messages, and call recording in your cloud telephony software.

Also, compare prices between Cloud telephony service providers to check what features are included.  Then, choose a service provider that suits your business needs and your budget. Remember that the more features you need, the more the subscription costs you need to pay.

## Support

Before choosing a cloud telephony service provider, ensure their support is reliable and are well known to provide quality services. Research their support channels like phone, emails, or chat and look at overall responsiveness. 

Ensure they provide regular maintenance and respond to the issues quickly. Also, cloud telephony service providers should be able to answer your questions effectively, whether about products, pricing, or anything else.

In addition, make sure your cloud telephony provider provides you with regular updates and support material.

## Integrations

Integration allows businesses to streamline their operations and increase productivity. Cloud telephony systems must be able to integrate with your existing softwares or applications. Some cloud telephony services integrate with CRMs, Lead management, etc. 

Also, ensure they provide customization options for the new integration. In addition, make sure integration is easy to set up and is reliable.

## Security

Find a cloud phone system provider that offers robust encryption and security, data backups, and other accident recovery plans to protect your confidential data.  Make sure the system offers two-factor authentication as well. It enhances the security of your account and ensures that only authorized personnel can access it.

In addition, be sure to check whether data breach or loss cases happened with your provider; if so, understand what they did to recover their data. 

## ROI

Businesses must assess investment and return value on cloud telephony. Generally, most cloud telephony providers offer a high return on investment(ROI) as it cuts down your hardware and maintenance costs.

Businesses only pay for what they use; no extra cost is charged, helping them reduce operational costs, eliminating additional investments, and allowing businesses to scale up or down as needed.
Customizable
Your chosen provider must allow customization options to match your needs and requirements. This benefit is that you can leverage the latest technology without significant investments. 

The customization feature allows your business to target the service based on its specific needs.  It benefits small businesses needing more resources to hire a dedicated IT team. As your business needs change, you can easily and quickly scale your service.

## Scalability

This is another important aspect to consider before choosing a cloud-based telephony provider. Your service provider must be able to adapt to your changing business requirements. Ensure cloud telephony providers don't charge you more as your business grows. Choose a platform that grows alongside your business. 
Implementing Cloud Telephony Solutions

Setting up cloud telephony solutions is straightforward. Follow these easy steps to set up cloud telephony:

![4f093ca0-a741-47f1-ba05-a3aa45ab0b53](https://hackmd.io/_uploads/SkLMiXBjp.jpg)



Choose a cloud telephony service provider: There are a lot of cloud telephony service providers; compare features, prices, support, and reliability, and choose the best one that fits your needs and budget.

Create an account: After choosing a service provider, fill in the personal details and Sign Up.

Setup and configure: Take help from support to configure, select a virtual number, or use your existing number. Select the features based on your business needs.

Connect with your devices: Cloud telephony supports smart devices like smartphones, laptops, and computers. Connect with a feasible device for your business and install softwares or applications if required.

Testing and Deployment: Test your setup to the maximum and ensure it meets your business requirements. If there’s some issue, contact the support team ASAP. 

Start making and receiving calls: Once you complete all the steps mentioned above, you can finally make and receive calls anywhere in the world with an internet connection.

## Final Thoughts
Cloud telephony services are invaluable for businesses, providing long-term benefits like cost savings, boosting productivity, access to innovative technology, and scalability. Additionally, cloud telephony providers offer you robust security, ensuring your data is safe and only authorized personnel can access it.

Choosing the right cloud telephony provider that matches your business needs and budget is critical. Although cloud telephony will help your business grow, choosing the best one is essential. Compare different providers, collect feedback from other businesses, and choose one that fits your changing business needs.
