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title: Privacy at Privex (Privacy Policy)

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# Privacy at Privex (Privacy Policy)

**Originally Written:** Sat 5 Oct 2019

**Last Updated:** Sat 5 Oct 2019

## 1. What details are collected from Privex customers?

When you place an order via our [Order Form](https://pay.privex.io/order) - we only collect the details which you enter on the form:

 - Your name (Psuedonym's / Aliases are fine)
 - Your e-mail address
 - The hostname for the server you're ordering
 - The purpose of use
 - The selected operating system
 - The referral - if entered
 - Any additional notes entered
 - The server package selected
 - The date/time of the order

What we **DON'T** do when you're making an order:

 - We do NOT log your IP address when making an order
     - In the future, we may use an **anonymised form of your IP address** for analytics purposes, however this will **NOT** be linked to the order you're making.
 - We do NOT log any information about the browser you're using (e.g. user agent string)
 - We do NOT use any form of "tracking cookies".
 - We do NOT share your order details with any third parties.

### 1.1. Cases where we're required to share personal details to provide a service

In some rare cases, for specific products, we may be required to share some, or all of your personal details with one or more third parties in-order to provide the service. In the event of this, **we will explicitly inform the customer before sharing any details, in clear visible writing**

For example, written in large bold text on the page where the service can be ordered, or by contacting the customer via email to request consent to share the personal details with the third part(ies) (not hidden within a long legal text such as a Privacy Policy or Terms of Service)


## 2. Are any details recorded when browsing the Privex website or payment portal

We do **NOT** use any form of "tracking cookies", and at the time of writing, we do **NOT** collect IP addresses of those using the website.

## 3. (General Privacy) How does Privex protect my privacy?


**We make every attempt to protect your privacy where possible.**

We **avoid collecting personal data** in the first place by:

 - Limiting the required personal details on our order form to the bare minimum required to provide the service
 - Disabling "access logs" on our web servers (or at least removing all potentially identifiable information from the log format), to ensure no IP addresses are collected of those browsing our websites.

We **avoid third party services** where possible, we attempt to control as
much of our infrastructure as possible, to avoid any personal data being
leaked to third parties whom we have no control over their privacy policies.

- We do not use a **third party "DDoS protection", "Web Application Firewall", or similar service** for the main Privex website ([www.privex.io](https://www.privex.io/)) and the Privex Payment Gateway ([pay.privex.io](https://pay.privex.io/order))

  **A small selection of our older public websites / web applications may still use**
  **[Cloudflare](https://www.cloudflare.com)** - however over time we're migrating
  these sites to use our self-hosted web server cluster, ensuring that all
  online communication is done directly with Privex, without any potential
  third party interception.
- We **handle all payments in-house** using our very own 
  [Privex Payment Gateway](https://pay.privex.io/order), which means that none 
  of your invoice or payment attempt information is shared with third parties.
- We do not use any form of **third party "hosted database" services** (such as 
  Amazon RDS, Azure SQL etc). We hold all database data on our own database
  cluster, with **full disk encryption** on all database nodes, protecting
  your data in the event of our database servers being seized.

## 4. Use of Cookies at Privex

As mentioned in "details recorded when browsing the Privex website", we
**do NOT** use tracking cookies in any form.

At the time of writing, we use **functional cookies** for the following purposes:

 - Storing user session data, such as:
   - keeping you logged in to a service such as a management panel
   - temporarily storing your form information for re-filling forms such as
     on [Order Form](https://pay.privex.io/order) when you've entered 
     invalid information.
 
 - Persisting referral information when customers click on a referral link
   e.g. **privex.io/?r=john@example.com**

The functional cookies mentioned above are **never used** for any form of
tracking your use of our services.

