# How to Factory Reset my Printer

**Question :** I purchased my printer in 2019 and have had no problems with it until now. Back then, I set-up the printer (using the HP app) to autostart at 6:00 am and power down at 11:00 pm. For some reason and completely out of the blue, this feature is no longer working: the printer turns itself on midday (~1:30-ish) and shuts itself down 12 hours later. I attempted to reset the time and autostart functions via the HP App tool, but it asks for my username and password--which after 6 years I have well and truly forgotten!

Is there a way to do a hard reset of my printer that will clear out the old password and settings? I don't mind having to set it all up again. I can't get access printer's Control Panel because it asks for the same username/password information that I don't have.

## Step by Step Solution How to Factory Reset my Printer

Welcome to the HP Support Community!

It sounds like your printer has developed a mind of its own, waking up at odd hours and deciding its own bedtime like a rebellious teenager. But don’t worry, we’ll get it back under control and reset it to factory-fresh status, even if it’s forgotten who’s boss.

**Use the Printer Control Panel (If Accessible)**
* Turn on the printer.
* Navigate to Setup → Printer Maintenance → Restore.
* Select Restore Factory Defaults and confirm.

**Reset via HP App (If Logged In)**
* Open HP App→ Printer Settings.
* Look for Reset or Restore Defaults and follow the instructions.

**HP Printer Hard Reset (For Locked Printers)**
(This clears passwords and settings)
* Turn off the printer and unplug it from power.
* Hold down Wi-Fi & Cancel (or Back button, varies by model).
* While holding, plug the printer back in and turn it on.
* Release buttons when the printer restarts.

**HP Printer Reset Network Settings (If needed)**
* On the printer Control Panel, go to Network → Restore Network Settings.

After resetting, you'll need to set up the printer again using HP App.

Let’s get your printer back on track and behaving like the well-trained gadget it once was! Follow these steps, and let me know how it goes. No more printer-curfew chaos on our watch!

I'm glad I could help! If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster!

Take care and have an amazing day ahead!

---

## Reset Printer Admin Password after losing password

**Problem**: I recently made changes to my wifi network and needed to access the Setup & Service sections of the Printer to made the adjustments. It is asking me for a Password. I have forgotten or lost the password and need to reset the password or do a complete factory reset without the password. Does anyone have a good solution for this? I appreciate any help in advance.

**Solution:**

If you've forgotten the password to your HP printer and need to reset it or perform a factory reset get help at 1-888-653-7618 tollfree, here are some general methods that work for many HP models. The exact steps can vary depending on the model, but these are commonly effective:

### **:wrench: Method 1: Use the Printer Control Panel (Touchscreen Models)**

Go to the Home screen on the printer.
Tap the Setup or Settings icon (gear symbol).
Navigate to Printer Maintenance or Tools.
Select Restore or Restore Defaults.
Choose Restore Factory Defaults and confirm.
This will reset all settings, including the admin password and Wi-Fi configuration

### **:wrench: Method 2: Button Combination for Non-Touchscreen Models**

Turn off the printer.
Press and hold the Cancel button.
While holding Cancel, press and hold the Power button.
Continue holding both for about 10–15 seconds until the printer powers on and shows signs of resetting.
This method works on many HP DeskJet and LaserJet models

### **:wrench: Method 3: Use the HP Smart App or Embedded Web Server (EWS)**

Open the HP Smart app on your computer or phone.
Go to Advanced Settings to open the Embedded Web Server.
Navigate to Settings > Restore Defaults.
If prompted for a password, try:
Username: admin
Password: admin or the PIN found on a sticker inside the printer (usually near the cartridges).
If you can access the EWS, this is the most reliable way to reset the printer.

---

## Please help me to perform a regional reset for my printer from region Europe to North America.

If you move to a different country we need to perform a regional reset get help at 1-888-653-7618 tollfree in order to make the printer work in the new region. I will surely help you with the Regional reset.

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

I hope this helps.

---