| Attribute | Sub-attribute | Zomato | Water Purifier Service |
| --------------------- | ------------------------------------------- | ---------------------------- | ---------------------------- |
| | | Achieved Rating/Total Rating | Achieved Rating/Total Rating |
| Professionalism | Well uniform | 1/1 | 0/1 |
| | Positive Attitude | 1/1 | 1/1 |
| | Good Listening Skill | 1/1 | 0/1 |
| | **Total** | **3/3** | **1/3** |
| Features & Facilities | Digital Invoicing | 1/1 | 0/1 |
| | Delivery Charges | 0/1 | 1/1 |
| | Location Tracking | 1/1 | 0/1 |
| | Mode of Mayment | 1/1 | 0/1 |
| | **Total** | **3/4** | **1/4** |
| Service Quality | Follow Covid Protocol (Wearing mask,gloves) | 0/1 | 1/1 |
| | Resolve Problem | 1/1 | 0/1 |
| | Fast Delivery | 1/1 | 0/1 |
| | Timely Respond | 1/1 | 1/1 |
| | **Total** | **3/4** | **2/4** |
| Tracking | Dispatch of product on time | 1/1 | 0/1 |
| | call before the delivery | 1/1 | 1/1 |
| | Delivered before the 30 minutes | 1/1 | 0/1 |
| | **Total** | **3/3** | **1/3** |
| | | **Total Rating = 12/14** | **Total Rating = 5/14** |