# Survey on Rinchem Company, Inc.

[TOC]

## DNS Resource Records

### Name Server

| FQDN | IP(v4) Address |
| ---------------------- | -------------- |
| `ns4.dnsmadeeasy.com.` | `208.80.127.2` |
| `ns2.dnsmadeeasy.com.` | `208.80.126.2` |
| `ns3.dnsmadeeasy.com.` | `208.80.125.2` |
| `ns0.dnsmadeeasy.com.` | `208.94.148.2` |
| `ns1.dnsmadeeasy.com.` | `208.80.124.2` |

### Start of Authority

origin = ns0.dnsmadeeasy.com
mail addr = dns.dnsmadeeasy.com
serial = 2008010600
refresh = 43200
retry = 3600
expire = 1209600
minimum = 180

### IPv4 Address

* `rinchem.com`

`96.45.82.219`
`96.45.83.39`
`96.45.83.151`
`96.45.82.75`

| Port/Protocol | Service | (Possible) Daemon |
| ------------- | ------- | ----------------- |
| `80/tcp` | http | nginx 1.18.0 |
| `443/tcp` | https | nginx 1.18.0 |

Hosted by [DNS Made Easy](https://dnsmadeeasy.com/), a subsidiary of [Tiggee LLC](https://tiggee.com/).

* `www.rinchem.com`

`34.74.0.236`

| Port/Protocol | Service | (Possible) Daemon |
| ------------- | ------- | ----------------- |
| `80/tcp` | http | nginx |
| `443/tcp` | https | nginx |
| `2222/tcp` | sftp | ProFTPD |
| `3306/tcp` | mysql | possibly MySQL |

Hosted by [Google Cloud](https://cloud.google.com/), not so sure whether it's [Compute Engine](https://cloud.google.com/compute), [App Engine](https://cloud.google.com/appengine), or [Cloud Functions](https://cloud.google.com/functions); one thing can be certain though, it's a [Word Press-powered](https://wordpress.org/) web application and the certificate is privided by [Let's Encrypt](https://letsencrypt.org/).

#### What else can be discovered?

* https://www.rinchem.com/wp-json/
* https://www.rinchem.com/wp-json/wp/v2

I am not certain why these are public accessible since these may lead to security leaks; for SEO purposes, perhaps⁉️

### Mail Exchange

| Priority | Host | IP(v4) Address |
| -------- | ------------------------- | --------------------------------- |
| `10` | `mx1.hc2235-4.iphmx.com.` | `216.71.149.28`、`216.71.155.194` |
| `10` | `mx2.hc2235-4.iphmx.com.` | `216.71.155.194`、`216.71.149.28` |

Host seems down; perhaps the mail service is served under other domain name⁉️

## Questions about Job Descriptions

> Help our employees with in-person, remote and phone supports for their different HW and lighter SW support need. With focus on customer mindset.

* In-person means on-site, while remote and phone may be employees overseas or other Taiwan cities/districts⁉️

TW, Isreal (no IT), Korea.

* Could you be more specific on "lighter SW support need," such as what kinds of software are involved, what are the most frequently occurred issues⁉️

core apps; lighter means
access control, sw installation/reinstallation

> Assist establishment or integration of new sites.

No problemo❗️

> Solve first and second-level incidents and service requests from our service management system (Both Taiwanese and international users)

Please name a few service requests as well as the definitions of 1st/2nd-level incidents.

> Manage Taiwan telecommunication and IT vendor contracts.

Are/Is VoIP and/or VPN involved so to speak⁉️

* Provide Asset Management and manage user PC refresh need.

No problemo❗️

* Support network and server teams during changes to the infrastructure server/network.

Sounds fine by the general definition of "support;" rather than architecturing, since there's network and server teams already. Under this circumstance, how does this position (IT Technician) collaborate with the teams.

Change control board

> Help colleagues in global service desk team with ad hoc task.

Please name a few "ad-hoc tasks," thank you.

> Conduct weekly/biweekly CCTV backup and database backup

For CCTV, are we talking about NVR or DVR; for database, are we talking about Oracle⁉️

> Microsoft Exchange、Cisco、LanServer、TCP/IP

Just wanna make sure: are Microsoft Exchange and LAN Server still in use in the organization as of today⁉️

## Others

1. [Google Meet](https://apps.google.com/meet/) as the remote interview solution is preferred; Microsoft Teams is okay, too.
1. A guided tour (on-site visit) of the site (working environment) would be nice.
1. Whom should this position (IT Technician) report to⁉️ Looking forward to discuss with him/her about the job details and how we can collablorate with each other in the future.

Primary GHW SW support in IT, end-user support,

software defined network