# Patrick Glenn

I’ve always been drawn to solving problems, especially ones that sit at the crossroads of creativity and technology. From e-commerce analytics to music education, my background is a bit eclectic, but that mix helps me approach challenges from different perspectives. I love learning, experimenting with new tools, and helping others succeed—whether that means boosting online sales or mentoring a student. If you need someone who can bring both curiosity and technical know-how to the table, let’s talk!

# Professional Experience

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## TypeScript Engineer
**American Ring Company** · *May 2022 - Present*
*East Providence, Rhode Island*

* **Developed custom ETL automation pipelines** using **Node.js and TypeScript**, programmatically normalizing and transforming large CSV datasets to bridge compatibility gaps between legacy suppliers and Shopify/BigCommerce APIs.
* **Architected a lightweight, Chrome Extension** using **Vanilla JavaScript**, automating the shipping label creation process by interacting directly with the DOM and background service workers.
* **Reverse-engineered the undocumented Sellbrite private API** by inspecting network traffic, enabling the creation of custom "wrappers" to fetch order data and trigger actions unavailable in the public API.
* **Built reactive internal dashboards and tooling** using **SolidJS** and **React**, replacing manual spreadsheet tracking for Returns (RMA) and inventory management with a modern, centralized web interface.
* **Integrated Large Language Models (OpenAI API)** into TypeScript-based catalog scripts to bulk-generate SEO-optimized product descriptions, enforcing strict output schemas to ensure data consistency.
* **Maintained and enhanced e-commerce frontends** by injecting custom JavaScript logic into theme templates to improve user interactions and streamline the checkout flow.
* **Automated cross-platform data synchronization**, writing cron-jobs and scripts to update inventory levels and pricing across multiple sales channels, significantly reducing human error.

**Technical Stack:** TypeScript · Node.js · SolidJS · React · Vanilla JavaScript (ES6+) · Chrome Extensions API · Web Scraping · REST APIs · Browswer Automation · ETL · Git

## Office Management Consultant
**ElevateBio · Contract**
*Jan 2022 - May 2022 · 5 mos*
Waltham, Massachusetts

- **Partnered with the Office Manager** to streamline daily operations and execute critical company-wide projects.
- **Led project planning and coordination efforts**, ensuring logistical requirements were met on time.
- **Utilized OfficeSpace Software** to analyze occupancy data and optimize office layout for efficiency.
- **Produced and presented comprehensive utilization reports** to stakeholders to inform space planning decisions.
- **Supported day-to-day facility operations**, significantly enhancing workflow efficiency and employee experience.

**Skills:** Office Management · Process Optimization · Data Analysis (OfficeSpace) · Project Coordination

## Case Auditor
**RIHousing · Contract**
*July 2021 - Dec 2021 · 6 mos*
Providence, Rhode Island

- **Audited and processed RentReliefRI applications** with a high degree of accuracy and attention to detail.
- **Determined program eligibility and identified potential fraud** by cross-referencing applicant data with state guidelines.
- **Coordinated communications** between Landlords, Tenants, and Section 8 representatives to resolve documentation discrepancies.
- **Conducted thorough compliance reviews** of arrears ledgers, leases, and government documents to ensure regulatory adherence.

**Skills:** Compliance Auditing · Fraud Detection · Data Verification · Regulatory Compliance · Case Management

## Web Developer
**Self-employed · Freelance**
*Jan 2021 - July 2021 · 7 mos*
Green Bay, Wisconsin

- **Architected custom web solutions** using a modern stack including **React, Svelte, Next.js, Node.js, and SASS**.
- **Developed performance-focused client websites**, balancing responsive UI/UX design with technical optimization.
- **Managed the full project lifecycle**, from initial requirements gathering and design concepts to deployment and handover.

**Skills:** Full Stack Development · React · Svelte · Next.js · Node.js · UX/UI Design · Project Management

## Data Entry Specialist
**Planned Parenthood Advocates of Wisconsin · Contract**
*Jan 2020 - Jan 2021 · 1 yr 1 mo*
Green Bay, Wisconsin

- **Managed and analyzed member engagement data** within the **NGP-VAN database** to track supporter activity.
- **Maintained digital organizing files**, ensuring high data integrity and accessibility for the organizing team.
- **Monitored and moderated online communities**, providing timely support and engagement to users.
- **Analyzed data metrics and digital content performance** to inform and optimize future digital organizing strategies.
- **Coordinated digital campaigns**, updating volunteer profiles and segmentation to improve outreach effectiveness.

**Skills:** Database Management (NGP-VAN) · Data Integrity · Digital Campaign Strategy · Data Analysis

## Barista and Coffee Bar Supervisor
**Whole Foods Market · Full-time**
*Sep 2018 - Apr 2020 · 1 yr 8 mos*
Boston, Massachusetts

- **Supervised and trained a team of baristas**, fostering a positive work culture and ensuring operational standards.
- **Delivered exceptional customer service** in a high-volume environment, managing hundreds of daily transactions.
- **Resolved conflicts and challenging customer situations** with professionalism, maintaining high satisfaction scores.
- **Consistently recognized for excellence** by internal audits and secret shoppers.
- **Managed inventory and merchandise ordering**, ensuring stock levels met projected demand.

**Skills:** Team Leadership · Conflict Resolution · Operational Management · Inventory Control · Training

## Music Educator
**The Jersey Surf Drum & Bugle Corps · Contract**
*Feb 2019 - Aug 2019 · 7 mos*
Camden County, New Jersey

- **Orchestrated daily instruction** for a trumpet section of 20 students during an intensive, cross-country performance tour.
- **Designed and executed a comprehensive curriculum**, including practice schedules and individualized performance assessments.
- **Mentored students to achieve the organization's highest score to date** at the DCI World Championships.
- **Fostered a positive learning environment**, effectively managing interpersonal conflicts and maintaining group discipline.

**Skills:** Curriculum Development · Performance Coaching · Leadership · Team Building · Mentorship