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tags: Builds
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# Slack Webhook Logic Flow

> Purpose: To show the Slack webhook logic in a dashboard integration
> For: Devs familiar with OutSystems
> Listen: Podcast interview with software eng on how Slack was built
> Ask for help: [OutSystems Forms](https://www.outsystems.com/forums/) (2 Hour Response Time)
> Written by [@sydneylai](https://twitter.com/sydneylai)

## :memo: Where do I start?

### Step 1: Have an app to integrate with

- Can use a template
- Try the incident reporting ticketing dashboard


### Step 2: Create a Slack Incoming Webhook

This is the most common integration, where you have your webapp Slack you a message when an action is triggered.

https://api.slack.com/messaging/webhooks

> Find your specific token and Hook URL

### Step 3: Use a Slack Integration - a Forge Component

Install
https://www.outsystems.com/forge/component-overview/5381/slack-integration

:::info
:bulb: **Hint:** The way the dev decided to write this component, the token is hard-coded so this means you should create a dynamic token to allow posts in various channels.

:::

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### Step 4: Logic Flow Explained

See how the Issue Tracker dashboard communicates with Slack's Inbound Webhook


> (Zoom In) On the left is the Logic Flow and right is the folder structure of containing the logic in the app, which includes server-side actions, functions, as well as REST and SOAP integrations


At the Start of the logic flow, the user is assigning a ticket status. After the ticket is created, the Server Action or Action that runs logic on the server side, assigns a ticket ID and a ticket is created.

The request is then sent to Slack

> Assign a Request


> Run a Server Action


> Result

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## BONUS: OutSystems Resources

| Features | Tutorials |
| ----------------- |:----------------------- |
| Chatbot Build | [:link:][Chatbot] |
| Join Dev community | [:link:][JoinDev] |
| Apply for free developer school| [:link:][DevSchool] |
| How To Videos | [:link:][HowTo] |

[Chatbot]:https://www.youtube.com/watch?v=fl_ZHT8ZspU&ab_channel=OutSystems
[JoinDev]:https://www.outsystems.com/community/
[DevSchool]:https://www.outsystems.com/events/developer-school/
[HowTo]:https://www.youtube.com/user/outsystems

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## Slack Specific

| Features | Tutorials |
| ----------------- |:----------------------- |
| Podcast on how Slack was built | [:link:][Podcast] |
| Blog post on interview with Slack eng | [:link:][Blog] |
| Video on Slack Logic Flow | [:link:][Video] |
[Podcast]:https://open.spotify.com/episode/71BEEDqPGTCTdMz3zd2wfr?si=Ht0de46USEubkMaekOwAgg&nd=1
[Blog]:
[Video]:https://youtu.be/O50sQDsp1mA