# How do I contact OnlyFans for a refund?
## Onlyfans Customer Service|1–866–542–7780 | Support Number for Refund

OnlyFans is a popular content subscription platform used by creators to share exclusive content with paying subscribers. While the site is widely used and offers a simple way to subscribe to creators, you may occasionally want a refund—maybe a subscription was renewed without your knowledge, you were charged by mistake, or a creator didn’t deliver promised content.

Unfortunately, OnlyFans has a strict "no refunds" policy, but there are still steps you can take to contact their support team and request a refund—especially in the case of fraud, duplicate charges, or billing errors. In this guide, we’ll explain how to contact OnlyFans, what their refund policy really says, and how to improve your chances of getting your money back.

**OnlyFans’ Official Refund Policy**
Before trying to contact OnlyFans, it’s important to understand their stance on refunds. According to the OnlyFans Terms of Service:

“All payments are final and non-refundable. You agree that you will not make or attempt to make any chargeback.”

This means:

Subscriptions

Tips

PPV (pay-per-view) content

Private chats

…are all non-refundable by default.

**That said, refunds may be considered in rare cases of:**

Fraud or unauthorized charges

Technical or billing errors

Duplicate transactions

Problems that violate OnlyFans’ own policies (e.g., scams or impersonation)

**When You Might Be Eligible for a Refund**
OnlyFans does make exceptions to their no-refund policy in certain scenarios, including:

Your account was hacked, and you didn’t authorize the charge.

A creator was banned, and your subscription didn’t provide the promised content.

Double billing (you were charged twice for the same subscription).

Technical issues, like being charged even after canceling in advance.

If your case falls into one of these categories, it's worth reaching out to OnlyFans support.

**How to Contact OnlyFans for a Refund (Step-by-Step)**
**Option 1: Email OnlyFans Support**
The best way to request a refund is via email. Here's how:

**Step 1: Write a Clear Refund Request**
Send an email to [e-mail]. Your message should include:

Your OnlyFans username or registered email address.

The transaction ID or billing reference number (found in your email receipt or bank statement).

A clear explanation of why you're requesting a refund.

Any relevant screenshots or evidence.

Sample Email:
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Copy
Edit
Subject: Refund Request – [Your Username]

Hello OnlyFans Support,

I am writing to request a refund for a charge that occurred on [insert date] in the amount of [$XX]. My OnlyFans username is [username], and the transaction ID is [transaction ID].

I believe this charge was made in error because [explain your reason – for example, "I was charged after canceling my subscription", or "I was double charged"]. I’ve attached a screenshot of my billing history and bank statement for reference.

Please let me know if you need any additional information. I appreciate your help in resolving this issue.

Thank you,
[Your Full Name]
[Your email linked to OnlyFans]
Pro Tip: Be polite, detailed, and avoid blaming the platform. This increases your chances of being taken seriously.

**Option 2: Use the In-App Help Center**
OnlyFans also allows you to submit support requests from inside your account.

Steps:
Log in to your OnlyFans account.

Click your profile icon (top right corner).

Go to Help and Support or Settings > Help.

Select “Contact Support”.

Choose Billing Issue as the reason.

Fill out the form with your refund request and submit.

Once submitted, you’ll receive an email confirmation and possibly a response within 24–72 hours.

**Option 3: DM @OnlyFansSupport on Twitter (Optional)**
While not ideal for sharing personal information, some users have reported success by sending a message or tweet to @OnlyFansSupport. If your emails are going unanswered, a polite DM asking for assistance may prompt a quicker reply.

What to Include in Your Refund Request
To increase your chances of success, your refund request should include:

Username and email linked to your account

Date and amount of the transaction

Reason for the refund

Proof, like screenshots of charges, receipts, or chat with the creator

Mention of any policies or promises broken (e.g., misleading content)

**What Happens After You Submit a Refund Request?**
After contacting support, here’s what to expect:

Response time: Usually within 1 to 3 business days.

Review: They’ll review your account, the transaction, and your explanation.

Decision: If approved, you’ll receive the refund directly to your original payment method (this can take 5–10 business days).

Denial: If denied, you may be told that the charge is final and non-refundable.

**What If OnlyFans Denies Your Refund?**
If your refund is denied but you believe it’s a valid issue, here are additional steps you can take:

**1. Dispute the Charge with Your Bank**
If the transaction is truly unauthorized, you may be able to file a chargeback with your credit card provider or bank.

⚠️ Warning: Filing a chargeback can result in your OnlyFans account being suspended or permanently banned.

Use this only if:

The charge is fraudulent.

Support is unresponsive.

You're not concerned about losing account access.

**2. Report the Creator**
If you believe a creator scammed you, reported fake content, or violated OnlyFans terms, report their account from their profile page. This helps build your case.

**3. File a Complaint with Payment Processor**
If you used PayPal (via indirect methods), Apple Pay, or another gateway, you may have extra options for dispute.

**How to Avoid Unwanted Charges on OnlyFans**
To prevent the need for future refund requests:

**Turn off Auto-Renewal:** Cancel subscriptions at least 24 hours before renewal.

Review payment history regularly: Keep track of what you’re being charged for.

Avoid clicking Pay-Per-View content by accident.

Double-check creators’ credibility: Read reviews or Reddit threads to see if a creator is trustworthy.

**FAQs**
**Can you get a refund on OnlyFans subscriptions?**
Generally no, unless there was an error, fraud, or double charge. You must contact support and explain your case.

**How long do refunds take?**
If approved, refunds may take 5–10 business days to appear in your account.

**Can you call OnlyFans for help?**
No, OnlyFans does not provide phone support. All communication is through email or in-app messaging.

**Can I stop a payment before it goes through?**
You can cancel subscriptions anytime, but payments that have already been processed cannot be reversed automatically.

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**Final Thoughts**
While OnlyFans has a strict refund policy, it does offer a way to dispute incorrect or unauthorized charges. The key is to contact support with detailed information, be polite and persistent, and back your claims with proof. If you're truly dealing with a billing error, you stand a fair chance of getting a refund.

If you've been scammed or had your account charged without your consent, don't wait—reach out to [e-mail] as soon as possible and document everything.