# How to Cancel Your Telstra Internet
## How to Cancel Your Telstra Internet in Australia: A Step-by-Step Guide

Telstra, Australia's premier telecommunications service provider, offers a wide range of services, including mobile, broadband, and home phone. Founded in 1901 as the Postmaster-General's Department (PMG), the company underwent privatization in 1997 and is presently headquartered in Melbourne, Australia. Telstra boasts a customer base of over 18 million users in the country and is renowned for its expansive network coverage and competitive mobile plans.


## Cancelling Your Telstra Contract: Step-by-Step Guide

Despite its robust network and technological advancements, Telstra has faced mounting competition from smaller telecom operators in recent years. One contentious point has been its pricing, as Telstra is often perceived as being on the higher end of the cost spectrum. For instance, the basic SIM plan starts at 58 Australian Dollars (AUD), making it less accessible to many customers, especially when considering the cost of a mobile device.

Another limitation is that Telstra's low-cost plans do not include 5G coverage. While Telstra provides 75 percent 5G coverage across Australia, it is primarily available with higher-tier plans or postpaid options.

International calling support is also limited in Telstra's basic, essential, and premium plans, offering only 30 minutes of international calling per month. Additional minutes require an extra fee of $10 on top of the plan price.

In summary, Telstra's premium pricing and limitations may not be suitable for customers seeking more affordable options. If you are contemplating canceling your Telstra mobile service and switching to a competitor, here are the recommended steps for deactivation.

## Telstra's Cancellation Terms:

Telstra allows customers to cancel their mobile services at any time. However, it's crucial to check your contract status before canceling, as early termination fees (ETFs) may apply. ETFs are typically charged when you are under a Handset Repayment Option (HRO), received a bonus upon signing up, are on a lease plan, or redeemed a Telstra "New Phone Feeling" add-on.

ETFs also apply to Device Payment Contracts (DPCs), where you can pay off your device over 12, 24, or 36 months in interest-free installments. If you cancel your Telstra mobile number before the DPC ends, you'll be required to pay the remaining balance in a single payment.

## Telstra's Early Termination Charges:

Similar to many other internet service providers, Telstra imposes early termination charges for users who cancel their services before their contract expires. The amount of these charges is determined by the number of months remaining in your contract and any devices you were renting or using from Telstra. These devices may include Telstra-supplied modems and any accessories that were part of your broadband service.

You can find out the final amount you'll need to pay through two methods. First, you can log in to your account and locate the Contract Details section, which will provide this information. Alternatively, you can contact Telstra customer service, and a representative will calculate the final costs for you.

## Rules Regarding Early Termination Charges:

Early termination charges are applicable to all Telstra plans if you cancel them within the minimum contract term. Additionally, there may be extra costs if you decide to change your plan before the contract's expiration.

In addition to the charges for the remaining months in your contract, the fees will encompass any Hardware Repayment Options included in your plan and the outstanding balance for any hardware you purchased. Furthermore, if you discontinue your services within the first three months of activation, Telstra will levy a $100 fee for temporary connection.

Moreover, if you signed up for a tablet or mobile plan after June 25, 2019, early termination charges will apply if you terminate or discontinue your Device Payment Contract.

For plans entered into before this date, fees will be applicable if you cancel services or alter the plan before the contract concludes. Additional charges will also be incurred if you switch to a non-eligible plan before the contract's end or decide to move to a casual or pre-paid plan prematurely.

## Steps to Cancel Your Telstra Number:

To deactivate your Telstra number, follow these steps for a seamless experience:

1. Begin the cancellation process by visiting the official website or downloading the "My Telstra" app from Google Play Store or Apple App Store on your Android or iOS smartphone.

2. Log in to your Telstra account. If you don't have an account, you can create one.

3. Navigate to the "Services" tab and select the service you want to cancel.

4. Choose "View Or Manage Your Plan" to access your plan details and initiate the cancellation.

After successfully canceling, you'll receive a confirmation message via email.

For additional queries or assistance, you can contact customer support online or by calling 1888(479)-9644 from your mobile number.

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