# How to Cancel Verizon Internet Service | TV Cable
If you're considering cancelling your Verizon phone service, Fios, family plans, or other services, this guide will walk you through the cancellation process using various methods while providing essential information for a smooth experience.

## Important Information for Cancellation:
Regardless of the service you wish to cancel, you will need the following information:

* Phone number (for Verizon cellular plans).
* The last 4 digits of your social security number or your account PIN.
* The full name of the account owner.
* Keep in mind that cancellations become effective on your final billing date.


## Cancellation by Calling Verizon:
To [cancel Verizon services](https://medium.com/@oliviafernandezz/how-to-cancel-verizon-internet-service-tv-cable-6d7d4ca3b23d), you must contact their customer service at 1888(479)-9644. They are available Monday–Friday between 10:00 am to 6:00 pm Eastern Time (ET). Verizon does not offer an online cancellation option, as they prefer to discuss your decision to cancel and potentially convince you to stay.

## Steps for Cancelling by Phone:
### Step 1: Think of Your Reason
Before calling Verizon, think of a valid reason for canceling your service. This will help expedite the process and minimize attempts by Verizon to retain you as a customer. Avoid mentioning that you're moving within the U.S., as this may lead to follow-up questions. Instead, consider stating that you are moving to another country or have signed up with another service provider.

### Step 2: Talk to the Retention Department
When you call Verizon, indicate that you want to cancel your service. You will be transferred to the retention department, responsible for retaining customers by offering discounts and incentives. Be prepared for potential negotiations.

### Step 3: Confirm Your Cancellation
Clearly express your desire to cancel your account to the retention department. Avoid being persuaded to stay unless your intention was to negotiate for discounted services. Confirm with the representative that they have initiated the cancellation process to avoid future billing.

### Step 4: Return Equipment for Internet & TV Services
If you have Verizon Internet or TV services, return any equipment promptly. Visit Verizon's equipment return page and follow the provided instructions. You can either pack and ship the equipment using a prepaid shipping label or return it to a UPS store, depending on Verizon's guidelines. Ensure you obtain a receipt to prove the return.
Equipment must be returned within 30 days of canceling your service to avoid returnee equipment fees ranging from $70 to $350.

## In-Person Cancellation at a Verizon Store:
You can also cancel your Verizon services in person by visiting a Verizon store. Schedule an appointment through the My Verizon app or walk in. However, keep in mind that Verizon stores do not accept equipment returns, so this method may be less convenient.

## Cancelling Verizon Prepaid Services:
To cancel Verizon prepaid services, simply refrain from adding funds to your account or call 1888(479)-9644. If you have Auto Pay set up, remember to cancel it to prevent automatic fund deductions.

## Verizon Cancellation Fees:
For mobile contract plans with Verizon, early termination fees can be as high as $350. However, this fee decreases by $15 per month if you remain subscribed to the plan. Consider seeking a cell phone provider willing to buy out your current plan if you plan to switch, saving you money and relieving you from the contract.

## Canceling Verizon Add-ons:
Instead of canceling your entire Verizon service, you have the option to remove individual add-ons to save money. For example, to cancel streaming services like Disney+ and discovery+ that you obtained through Verizon, log in to your My Verizon account and follow the provided steps.

## Auto Pay and Paperless Billing:
If you wish to disable Auto Pay or cancel paperless billing, navigate to the appropriate settings within your My Verizon account. Keep in mind that discontinuing these features will result in the loss of any associated discounts.

In summary, cancelling Verizon services may involve a phone call to their customer service or an in-person visit to a Verizon store, depending on your preferences and circumstances. Follow these steps and return equipment as required to avoid additional fees.