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## EF Support Ticket (Customer)
Let's have a look at the features of customer side of our support ticket feature.

1. [Create a Ticket](#cat)
2. [Ticket Actions](#actions)
3. [Chat/Messaging Page](#chat)
4. [Notifictaions](#notifictaions)
5. [Close Ticket](#close)
5. [Rate Our Service](#rate)

<a id="cat"></a> **1. Create a Ticket**
A customer can create a ticket from differet locations.

From header menu:

![](https://i.imgur.com/HlZaKy2.jpg)

From customer dashboard:

![](https://i.imgur.com/rqbqnJg.jpg)

After clicking "Create a ticket" link, customer will be redirected to our [support page](https://www.electronicfirst.com/support).

**Support page:**

![](https://i.imgur.com/iJzQtdN.jpg)

Here, customer can search for solutions, can select specific category and look for solution. If customer doesn't find solution, then they can create ticket.

Let's navigate to a category (General Queries):

![](https://i.imgur.com/aQrdVP3.jpg)

We can see solutions and there is a button named "**I NEED MORE HELP**". This button will take customer to the ticket creation page.

**Create ticket page:** There are two types of ticket forms.

1. Order Related Issue
2. Other Issues

* Order Related Issue: Customer needs to select "**A delivery, order or return**" category.

![](https://i.imgur.com/AMFSMaf.jpg)

Visit "**A delivery, order or return**" category and click "**I NEED MORE HELP**" button.

![](https://i.imgur.com/qg13wBs.jpg)

* Other Issues: Select other categories and click "**I NEED MORE HELP**" button.

![](https://i.imgur.com/vV6rWcS.jpg)

**Create a test ticket:**

![](https://i.imgur.com/qslMopR.jpg)


![](https://i.imgur.com/Q19VxM9.jpg)

<a id="actions"></a> **2. Ticket Actions**

There are two actions currently. Chat and delete ticket actions.

![](https://i.imgur.com/5KHHhBN.jpg)

<a id="chat"></a> **3. Chat/Messaging Page**

![](https://i.imgur.com/ww1Invx.jpg)

<a id="notifictaions"></a> **4. Notifictaions**
If we (from admin/staff panel) reply to the ticket, customer gets an email and web notifictaions.

Email notifictaion:

![](https://i.imgur.com/G27nx3U.jpg)

Web notifictaion:

![](https://i.imgur.com/mDqzo3M.jpg)

<a id="close"></a> **5. Close Ticket**

Customer can close ticket from **chat page**:

![](https://i.imgur.com/VQAYRY2.jpg)

<a id="rate"></a> **6. Rate Our Service**

After closing a ticket, customer will be redirected to "**Rate Our Service**" page:

![](https://i.imgur.com/1dtOaS3.jpg)

## Note
We are still working on it.

If you have any suggestions, queries regarding ticket feature, please let us know in the troubleshooting group.

Thank you. 🙂