## EF Support Ticket (Customer)
Let's have a look at the features of customer side of our support ticket feature.

1. [Create a Ticket](#cat)
2. [Ticket Actions](#actions)
3. [Chat/Messaging Page](#chat)
4. [Notifictaions](#notifictaions)
5. [Close Ticket](#close)
5. [Rate Our Service](#rate)

<a id="cat"></a> **1. Create a Ticket**
A customer can create a ticket from differet locations.

From header menu:


From customer dashboard:


After clicking "Create a ticket" link, customer will be redirected to our [support page](https://www.electronicfirst.com/support).

**Support page:**


Here, customer can search for solutions, can select specific category and look for solution. If customer doesn't find solution, then they can create ticket.

Let's navigate to a category (General Queries):


We can see solutions and there is a button named "**I NEED MORE HELP**". This button will take customer to the ticket creation page.

**Create ticket page:** There are two types of ticket forms.

1. Order Related Issue
2. Other Issues

* Order Related Issue: Customer needs to select "**A delivery, order or return**" category.


Visit "**A delivery, order or return**" category and click "**I NEED MORE HELP**" button.


* Other Issues: Select other categories and click "**I NEED MORE HELP**" button.


**Create a test ticket:**



<a id="actions"></a> **2. Ticket Actions**

There are two actions currently. Chat and delete ticket actions.


<a id="chat"></a> **3. Chat/Messaging Page**


<a id="notifictaions"></a> **4. Notifictaions**
If we (from admin/staff panel) reply to the ticket, customer gets an email and web notifictaions.

Email notifictaion:


Web notifictaion:


<a id="close"></a> **5. Close Ticket**

Customer can close ticket from **chat page**:


<a id="rate"></a> **6. Rate Our Service**

After closing a ticket, customer will be redirected to "**Rate Our Service**" page:


## Note
We are still working on it.

If you have any suggestions, queries regarding ticket feature, please let us know in the troubleshooting group.

Thank you. 🙂