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## EF Support Ticket (Admin)
Welcome to EF support ticket system. Let's have a look at the features of our support ticket.

![](https://i.imgur.com/lxQO2Ks.jpg)

### New Ticket

Menu > Tickets > New: New ticket has 6 actions.

1. [Chat/Messaging](#chat)
2. [Edit](#edit)
3. [Move to Urgent Queue](#urgent)
4. [Move to Difficult Queue](#difficult)
5. [Mark as Resolved](#resolve)

![](https://i.imgur.com/b9J1cqP.jpg)


<a id="chat"></a> **1. Chat/Messaging**
Messaging feature of our ticketing system.

![](https://i.imgur.com/THIKDbs.jpg)

<a id="edit"></a> **2. Edit**
Currently we can change ticket status and priority.

From here if we change status of a ticket, the system won't send notifications to customer. If we need to inform customer about status change, please do it from **Chat** page or use **action buttons**.

![](https://i.imgur.com/qp4Qexb.jpg)

<a id="urgent"></a> **3. Move to Urgent Queue**
If you don't know how to fix the customer's issue or need help of a superior, then use this option to move the ticket to **Urgent** queue.

<a id="difficult"></a> **3. Move to Difficult Queue**
If you see that the issue cannot really be resolved and it is the customer's fault, then use this option to move the ticket to **Difficult** queue.

<a id="resolve"></a> **5. Mark as Resolved**
After solving customer's issue, we should always mark the ticket as **Resolved**. The customer will be notified via email and website notifictaion.

If the customer still has any quantions, he can let us know. Otherwise, the ticker will closed automatically.

![](https://i.imgur.com/VH7lRmg.jpg)

## Website Notifictaion
When customer reply to ticket, we get notifictaion.

![](https://i.imgur.com/fG0gZqk.jpg)


## Feedback and Rating
Customer can rate our service. After closing a ticker, customer gets an email notfictaion with "Rate Customer Service" link.

![](https://i.imgur.com/RnlWjFe.jpg)

Rate our service page:

![](https://i.imgur.com/CZV4MHx.jpg)

If customer sends feedback, we can see the feedback on **Chat** page.

![](https://i.imgur.com/Untxtz8.jpg)

## Note

Our ticket feature isn't 100% completed. We are working on it.

If you have any suggestions, queries regarding ticket feature, please let us know in the troubleshooting group.

Thank you. 🙂