---
# System prepended metadata

title: '**Project Nok-air**'
tags: [Internship]

---

# **Project Nok-air**
----
# Information



###### tags: `Untagged`



# To do list

- [ ] HackMD
    * to show the represent of future working in coop-operation plan in team.
- [ ] Clickup
    * update-the work all the project plan.
- [x] Presentation (done)
    * Nok-air company business airline.
- [ ] Diagram (on-working) 
    * Refund flow process.
    * Flight delay process.
- [ ] Application
- [ ] etc.




# Timeline
----

```mermaid
 gantt
    
    title    Task List  
    excludes  weekends
    
    section Plan project 
    mnProject            :active,2023-06-12,2023-07-21
    User team talk        :done,2023-06-13,1d 
      
    Diagram               :crit,des2,2023-06-14, 3d
    Presentation Nok-air  :active,des3,2023-06-19, 1d
    section Application
    Application            :active,2023-06-12,2023-07-21
    
    UI              :active,des4, 2023-07-03,2023-07-09 
    User Test :active,des5, 202023-07-15 
    
    
```

```mermaid
 gantt
    
    title    Application 
    excludes  weekends
    section Plan project 
    
    

    section ApplicationApplication            :active,2023-07-01,2023-07-21
    UI     :active, 2023-07-01,2023-07-06 
    Coding :active, 2023-07-04,2023-07-12 
    User Test :active, 2023-07-11,2023-07-15 
    
    
```



# Presentation Nok-air business airline.
----
* Power-point of Nok-air business airline.

<iframe width="100%" height="500" src="https://sharing.clickup.com/9003162035/t/h/860r0706u/UF6DCGWZUJN0DQA" frameborder="0"></iframe>


##  First interview user team talk  (6/13/2023)
---
* List all about the interview such as (goal, pain,problem solution)


### Cases report: Flight Delay, Flight Cancel and Flight early(>15mins call customer)
 * DMK = Nok contact
 * more than 24 hr ➝ Nok contact ➝ contact customers #export excel
 * less than 24 hr ➝Station
 * depend on situation..of them can help each other
 * DMK hard to handle..too much passenger
 * Nok Smart create report 
     *  Excel incomplete
     *  No real time inventory update..wait for the next day 2am
        * Solution: Inside report cons incomplete information, open many files
 * Have phone number =SMS
 * No phone number= Email
 * None Find the previous booking 
 * Station handle ➝ retrive report from Radixx&Nok smart
 * Station don't have to report..remark on Radixx
 * Station handle ➝ Refund Passenger ➝ refer to Radixx & CRM
 * Station handle ➝ Transfer Passenger➝refer to Sup
 * Station handle ➝ Credit gen vouch ได้เลอ
 * Excel= manual ref & Details
 * Redix push information to Nok smart #run once a day delay
 * Ack➝Change to DD➝Open 3 month➝Credit 100%➝Credit 120%➝Refund to other airline➝pending➝other remark
 * mis contact = manage by station
 * station try to contact passenger before they come
 * Flight Delay➝SMS
 * Flight Cancel that day➝print Radixx gold➝can talk case by case
* boarding gate➝ announce ที่ gate
* 1 ASM can have more delay cancel early, > 1 datery and time
* serach every record

### goal
- To decrease the number of passengers on the stations.


 ### Offer
 * 1<t<=2 Change flights➝Separate case to supervisor nok➝try to offer keep credit or refund no transfer
 * <3 days = Voucher 1500 or cash 1200
 * >3 days = no Vouch
 * Passenger walk in➝Transfer flight/ wait for the next flight & hotel➝Fly to the close destination & pay for their transportation bus, etc.
 * Change to DD  opt. = Change fight free 1 time = in 24 hr
 * Change opt = 1 time เปลี่ยนใจ


### Pain Point
* User can see only key contact
* No real time inventory update.
* reservation from Radixx-- No Phone number, email ➝current solution find the previous res
* Station don't have report..remark on Radixx



### Solution
* User can see every contacts.
* Employee Performance
* monitor➝Status, number of passenger completed, want happening, how many percent complete Front-End
* real time data


        Key
        OP
        SSM
        ASM
        ODH= Nok smart
        Ref.= Refer➝ASM FLTOPS S23/24 เกี่ยวกับ refund team
        Station = หน้างาน
        inbound = โทรเข้า
        outbound = คนจัดการเคส


##  interview user team talk 






# Diagram
<iframe width="768" height="432" src="https://miro.com/app/live-embed/uXjVM_GrG4o=/?moveToViewport=-4171,-1477,959,471&embedId=76446239457" frameborder="0" scrolling="no" allow="fullscreen; clipboard-read; clipboard-write" allowfullscreen></iframe>)

# Process



















