# **Project Nok-air**
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# Information

###### tags: `Untagged`

# To do list

- [ ] HackMD
* to show the represent of future working in coop-operation plan in team.
- [ ] Clickup
* update-the work all the project plan.
- [x] Presentation (done)
* Nok-air company business airline.
- [ ] Diagram (on-working)
* Refund flow process.
* Flight delay process.
- [ ] Application
- [ ] etc.

# Timeline
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 gantt
    
    title    Task List  
    excludes  weekends
    
    section Plan project 
    mnProject            :active,2023-06-12,2023-07-21
    User team talk        :done,2023-06-13,1d 
      
    Diagram               :crit,des2,2023-06-14, 3d
    Presentation Nok-air  :active,des3,2023-06-19, 1d
    section Application
    Application            :active,2023-06-12,2023-07-21
    
    UI              :active,des4, 2023-07-03,2023-07-09 
    User Test :active,des5, 202023-07-15 
    
    

 gantt
    
    title    Application 
    excludes  weekends
    section Plan project 
    
    

    section ApplicationApplication            :active,2023-07-01,2023-07-21
    UI     :active, 2023-07-01,2023-07-06 
    Coding :active, 2023-07-04,2023-07-12 
    User Test :active, 2023-07-11,2023-07-15 
    
    

# Presentation Nok-air business airline.
----
* Power-point of Nok-air business airline.

<iframe width="100%" height="500" src="https://sharing.clickup.com/9003162035/t/h/860r0706u/UF6DCGWZUJN0DQA" frameborder="0"></iframe>

## First interview user team talk (6/13/2023)
---
* List all about the interview such as (goal, pain,problem solution)

### Cases report: Flight Delay, Flight Cancel and Flight early(>15mins call customer)
* DMK = Nok contact
* more than 24 hr ➝ Nok contact ➝ contact customers #export excel
* less than 24 hr ➝Station
* depend on situation..of them can help each other
* DMK hard to handle..too much passenger
* Nok Smart create report
* Excel incomplete
* No real time inventory update..wait for the next day 2am
* Solution: Inside report cons incomplete information, open many files
* Have phone number =SMS
* No phone number= Email
* None Find the previous booking
* Station handle ➝ retrive report from Radixx&Nok smart
* Station don't have to report..remark on Radixx
* Station handle ➝ Refund Passenger ➝ refer to Radixx & CRM
* Station handle ➝ Transfer Passenger➝refer to Sup
* Station handle ➝ Credit gen vouch ได้เลอ
* Excel= manual ref & Details
* Redix push information to Nok smart #run once a day delay
* Ack➝Change to DD➝Open 3 month➝Credit 100%➝Credit 120%➝Refund to other airline➝pending➝other remark
* mis contact = manage by station
* station try to contact passenger before they come
* Flight Delay➝SMS
* Flight Cancel that day➝print Radixx gold➝can talk case by case
* boarding gate➝ announce ที่ gate
* 1 ASM can have more delay cancel early, > 1 datery and time
* serach every record

### goal
- To decrease the number of passengers on the stations.

### Offer
* 1<t<=2 Change flights➝Separate case to supervisor nok➝try to offer keep credit or refund no transfer
* <3 days = Voucher 1500 or cash 1200
* >3 days = no Vouch
* Passenger walk in➝Transfer flight/ wait for the next flight & hotel➝Fly to the close destination & pay for their transportation bus, etc.
* Change to DD opt. = Change fight free 1 time = in 24 hr
* Change opt = 1 time เปลี่ยนใจ

### Pain Point
* User can see only key contact
* No real time inventory update.
* reservation from Radixx-- No Phone number, email ➝current solution find the previous res
* Station don't have report..remark on Radixx

### Solution
* User can see every contacts.
* Employee Performance
* monitor➝Status, number of passenger completed, want happening, how many percent complete Front-End
* real time data

Key
OP
SSM
ASM
ODH= Nok smart
Ref.= Refer➝ASM FLTOPS S23/24 เกี่ยวกับ refund team
Station = หน้างาน
inbound = โทรเข้า
outbound = คนจัดการเคส

## interview user team talk

# Diagram
<iframe width="768" height="432" src="https://miro.com/app/live-embed/uXjVM_GrG4o=/?moveToViewport=-4171,-1477,959,471&embedId=76446239457" frameborder="0" scrolling="no" allow="fullscreen; clipboard-read; clipboard-write" allowfullscreen></iframe>)

# Process