# Debugging a remote LibreMesh network Colnodo asked AlterMundi to support them in debugging a situation in one of their communities. These are the notes of that process. ## Preface ColNodo gives support to El Cauca community via a pptp vpn service using a mikrotik routerboard as a vpn bridge. For some reason the pptp client is not allowing us to connect to the server from the network we are located, so we are going to use teamviewer remote desktop to access a computer that can connect to the network. ## Network structure ![](https://i.imgur.com/oMPLlGM.png) ## Failed experience - Outcome After some hours trying to get connected to the VPN unsuccessfully, we decided that we will not keep trying this approach. Now, it is time to reflect and learn from this experience. One of the outcomes is that the networks can be unstable so remote support tools are required in order to do as much as possible from the firmware itself: trying to do live realtime sessions can be challeing even when using text based terminal intefaces. Another outcome that we had is that it is important to standarize the way we access to the remote networks, as there are as many ways for remote access as one can imagine, and each of them have its own challenges. Using the same one will allow to share the experience.