# 1-866-203-7571 How to Fix Canon Printer Says Offline Issue? | Printer Tales
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Few things are more frustrating than needing to print an important document and seeing the message **“Canon Printer Offline.”** Even though your printer is turned on and connected, your computer insists it’s unavailable. This issue is common across many Canon models—DeskJet, PIXMA, MAXIFY, and imageCLASS series—and it can happen on both Windows and Mac systems.
In this detailed guide from **Printer Tales**, we’ll walk you through **why your Canon printer says offline** and provide **step-by-step methods to fix it permanently**. Whether you’re a home user, student, or office professional, this 3000-word guide will help you get your Canon printer back online fast. And if you need instant help, you can always call **Printer Tales at 1-866-203-7571** for expert assistance.
## What Does “Canon Printer Offline” Mean?
When your Canon printer shows as *offline*, it means your computer can’t communicate with the printer. The printer may actually be powered on and ready, but due to software, driver, or network issues, the system thinks it’s unavailable.
Common signs include:
* Jobs stuck in the print queue
* “Printer is Offline” status in Windows/Mac
* No response from the printer when you send a document
* Error notifications from your OS
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## Common Reasons Why Canon Printer Goes Offline
Before fixing the issue, it helps to understand what causes it:
1. **Loose or faulty USB/Wi-Fi connection**
2. **Printer set to “Use Printer Offline” mode**
3. **Outdated or corrupted printer drivers**
4. **Network IP address changes**
5. **Windows or macOS update conflicts**
6. **Canon printer spooler service issues**
7. **Wrong printer selected as default**
8. **Firewall or antivirus blocking communication**
Let’s now go through the proven methods to fix the Canon Printer Offline issue.
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## Method 1: Check Printer Connections (USB / Wi-Fi)
### For USB Printers:
1. Turn off your printer and computer.
2. Unplug the USB cable from both ends.
3. Wait 30 seconds.
4. Plug the cable back in securely.
5. Turn on your printer first, then your computer.
### For Wireless Printers:
1. Make sure your Canon printer is connected to the same Wi-Fi network as your computer.
2. On the printer’s display panel, check the **Wi-Fi icon**.
3. If it’s disconnected, reconnect it using the Wireless Setup Wizard.
**Tip:** Weak Wi-Fi signals often cause offline issues. Keep the printer close to the router.
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## Method 2: Set Canon Printer as Default Printer
If your computer sends jobs to the wrong device, your Canon printer may show offline.
### On Windows:
1. Press **Windows + I** → Go to **Devices > Printers & Scanners**
2. Select your Canon printer
3. Click **Manage > Set as Default**
### On Mac:
1. Open **System Settings > Printers & Scanners**
2. Set your Canon printer as the default from the dropdown
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## Method 3: Disable “Use Printer Offline” Mode
### On Windows:
1. Open **Control Panel > Devices and Printers**
2. Right-click your Canon printer
3. Click **See what’s printing**
4. In the top menu, click **Printer**
5. Uncheck **Use Printer Offline**
Restart your printer and PC afterward.
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## Method 4: Restart Print Spooler Service
The Print Spooler manages print jobs. If it crashes, your printer goes offline.
### Steps:
1. Press **Windows + R**, type `services.msc`, hit Enter
2. Find **Print Spooler**
3. Right-click → Restart
4. Close the window and try printing again
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## Method 5: Update or Reinstall Canon Printer Drivers
Outdated drivers are a major reason for offline errors.
### Steps:
1. Open **Device Manager**
2. Expand **Print Queues**
3. Right-click your Canon printer → **Update driver**
4. Choose **Search automatically for drivers**
Or download the latest driver from Canon’s official site.
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## Method 6: Remove & Re-Add Canon Printer
### On Windows:
1. Go to **Devices and Printers**
2. Right-click your Canon printer → **Remove device**
3. Restart your PC
4. Click **Add a Printer** and reinstall it
### On Mac:
1. Open **System Settings > Printers & Scanners**
2. Select your Canon printer → Click **–**
3. Restart your Mac
4. Click **+** to add the printer again
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## Method 7: Check Canon Printer IP Address
Sometimes your printer’s IP changes, breaking the connection.
1. Print a **Network Configuration Page** from your Canon printer
2. Note the IP address
3. On your PC, open **Printer Properties > Ports**
4. Make sure the IP address matches
If not, create a new TCP/IP port with the correct IP.
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## Method 8: Disable SNMP Status (Advanced Fix)
1. Go to **Devices and Printers**
2. Right-click your Canon printer → **Printer Properties**
3. Go to **Ports > Configure Port**
4. Uncheck **SNMP Status Enabled**
5. Click OK and restart
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## Method 9: Check Firewall & Antivirus
Security software can block printer communication.
Temporarily disable your firewall/antivirus and test printing.
If it works, add your Canon printer as an exception.
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## Method 10: Restart Everything (Power Cycle)
1. Turn off your printer
2. Turn off your computer
3. Unplug router and modem
4. Wait 2 minutes
5. Plug in modem → router → printer → computer
This clears network conflicts.
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## Bonus Tips to Prevent Canon Printer Offline Issues
✔ Keep printer firmware updated
✔ Avoid switching networks frequently
✔ Assign a static IP to your printer
✔ Use genuine Canon drivers
✔ Keep Windows/macOS updated
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## When to Call Printer Tales for Help
If your Canon printer still says offline after trying these steps, it’s time to talk to an expert. Some issues require advanced configuration or system-level fixes.
📞 **Call Printer Tales at 1-866-203-7571**
Our certified technicians can:
* Fix offline Canon printer errors
* Reinstall drivers & wireless setup
* Configure network settings
* Resolve spooler and OS issues
* Provide remote support instantly
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## Conclusion
The **Canon Printer Offline issue** is annoying—but it’s usually easy to fix once you know where to look. By checking your connections, updating drivers, adjusting settings, and restarting key services, you can bring your Canon printer back online in minutes.
For fast, reliable help anytime, trust **Printer Tales**.
📞 **1-866-203-7571**
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