# 1-866-203-7571 How to Resolve Brother Printer Says Offline? [Windows/Mac]
📞 **Printer Tales Support: 1-866-203-7571**
Brother printers are known for reliability, but many users face the frustrating problem where their **Brother printer suddenly shows “Offline”** on Windows or Mac. When this happens, your print jobs stop, documents stay stuck in the queue, and productivity drops fast.
In this complete guide, you’ll learn **why your Brother printer says offline** and how to fix it step-by-step on both **Windows and macOS** systems.
**Printer Tales Support at 1-866-203-7571**
## 🔍 Why Does a Brother Printer Go Offline?
Before fixing the issue, it’s important to understand the common reasons:
1. Printer is not connected to Wi-Fi or USB properly
2. Windows/Mac selected the wrong printer
3. Printer is set to “Use Printer Offline”
4. Network IP address has changed
5. Print spooler service is stopped
6. Outdated or corrupt printer drivers
7. Firewall or security software blocking communication
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## 🖥️ How to Fix Brother Printer Offline on Windows
### ✅ Step 1: Check Printer Power & Connection
• Make sure the printer is **turned ON**
• Check USB or Wi-Fi connection
• Restart your printer and computer
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### ✅ Step 2: Set Brother Printer as Default
1. Open **Control Panel → Devices and Printers**
2. Right-click your Brother printer
3. Select **Set as Default Printer**
✔ A green check mark should appear on it.
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### ✅ Step 3: Disable “Use Printer Offline” Mode
1. Go to **Devices and Printers**
2. Right-click the Brother printer
3. Select **See what’s printing**
4. Click **Printer** (top menu)
5. Uncheck **Use Printer Offline**
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### ✅ Step 4: Clear Print Queue
1. Open **Printer Queue**
2. Cancel all stuck print jobs
3. Restart your printer
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### ✅ Step 5: Restart Print Spooler Service
1. Press **Windows + R**, type `services.msc`
2. Find **Print Spooler**
3. Right-click → Restart
**Printer Tales Support at 1-866-203-7571**
### ✅ Step 6: Update or Reinstall Brother Drivers
1. Go to Brother official support
2. Download latest driver for your model
3. Uninstall old driver → Restart → Install new driver
**Printer Tales Support at 1-866-203-7571**
### ✅ Step 7: Check Network/IP Settings
If your printer is wireless:
• Ensure printer & PC are on the **same Wi-Fi network**
• Assign a **static IP address** to your Brother printer
**Printer Tales Support at 1-866-203-7571**
## 🍎 How to Fix Brother Printer Offline on Mac
### ✅ Step 1: Restart Devices
• Restart **Mac + Brother Printer + Router**
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### ✅ Step 2: Set Printer Online in macOS
1. Go to **System Settings → Printers & Scanners**
2. Select your Brother printer
3. If it shows “Offline”, remove it
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### ✅ Step 3: Add Printer Again
1. Click **+ Add Printer**
2. Select Brother printer
3. Choose **Default** or **IP tab**
4. Add it again
**Printer Tales Support at 1-866-203-7571**
### ✅ Step 4: Reset Printing System (Advanced Fix)
1. Go to **Printers & Scanners**
2. Right-click in printer list → Reset Printing System
3. Re-add Brother printer
⚠ This removes all printers, so add them again.
**Printer Tales Support at 1-866-203-7571**
### ✅ Step 5: Update macOS Drivers
• Run **Software Update**
• Install all printer-related updates
**Printer Tales Support at 1-866-203-7571**
## 🌐 Fix Brother Printer Offline (Wi-Fi Models)
If your printer is wireless:
✔ Ensure Wi-Fi light is solid ON
✔ Reconnect printer to Wi-Fi using LCD panel
✔ Use WPS or manual SSID setup
✔ Keep printer within router range
**Printer Tales Support at 1-866-203-7571**
## 🧰 Advanced Troubleshooting Tips
• Disable VPN temporarily
• Turn off Firewall and test
• Use USB cable to test printer locally
• Check router DHCP settings
• Avoid using multiple printer drivers
**Printer Tales Support at 1-866-203-7571**
## 🚨 When to Call Brother Printer Support?
If you’ve tried all fixes and your Brother printer still says offline, it may be due to:
• Firmware issues
• Network conflicts
• Driver corruption
• Hardware fault
📞 **Call Printer Tales Expert Support at 1-866-203-7571**
We provide **24/7 professional help** for Brother, HP, Canon, Epson & all major printer brands.
## ❓ Frequently Asked Questions
**Q1. Why does my Brother printer keep going offline?**
A: Usually due to network drop, driver issue, or wrong port/IP settings.
**Q2. How do I bring my Brother printer back online?**
A: Disable “Use Printer Offline,” restart spooler, update drivers, and reconnect to Wi-Fi.
**Q3. Does reinstalling the printer fix offline errors?**
A: Yes, in most cases reinstalling drivers solves the issue permanently.
**Printer Tales Support at 1-866-203-7571**
## 🏁 Conclusion
A Brother printer showing **Offline** on Windows or Mac can be annoying—but it’s usually easy to fix with the right steps. Whether it’s a driver problem, network issue, or printer setting, following this guide will bring your printer back online quickly.
📞 Need instant help?
Call **Printer Tales Support at 1-866-203-7571** for fast, expert assistance.
**Printer Tales Support at 1-866-203-7571**
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