# 1-866-203-7571 How to Fix Epson XP-15000 Not Printing Issue? | Printer Tales
**Printer Tales at 1-866-203-7571**
The Epson Expression Photo HD XP-15000 is a powerful wide-format inkjet printer known for its excellent photo quality and wireless features. However, like any advanced device, it can sometimes run into issues—one of the most frustrating being when the printer simply refuses to print.
If your **Epson XP-15000 is not printing**, don’t worry. In most cases, the problem can be fixed with a few practical troubleshooting steps. In this complete guide, we’ll walk you through all the possible causes and solutions in detail so you can get your printer back up and running smoothly.
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## Why Is My Epson XP-15000 Not Printing?
Before jumping into fixes, it’s important to understand what might be causing the problem. Common reasons include:
* Printer is offline or paused
* Outdated or corrupt printer drivers
* Wi-Fi or USB connection issues
* Print queue errors
* Low or empty ink cartridges
* Clogged printhead
* Paper jams or paper feed errors
* Incorrect printer settings
* Firmware issues
Let’s explore each solution step by step.
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## Step 1: Check Basic Printer Status
Start with the basics.
1. Make sure the printer is **powered on**.
2. Check the LCD panel for any error messages.
3. Ensure there is **paper loaded correctly** in the tray.
4. Confirm that ink cartridges are installed properly and not empty.
If the screen shows an error like *“No Paper”*, *“Paper Jam”*, or *“Ink Low”*, fix that first.
**Printer Tales at 1-866-203-7571**
## Step 2: Ensure Epson XP-15000 Is Set as Default Printer
If your system is sending print jobs to the wrong printer, nothing will print.
### On Windows:
1. Press **Windows + R**, type `control`, and hit Enter.
2. Go to **Devices and Printers**.
3. Right-click on **Epson XP-15000**.
4. Select **Set as default printer**.
### On Mac:
1. Go to **System Settings > Printers & Scanners**.
2. Select Epson XP-15000.
3. Make sure it’s the default printer.
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## Step 3: Check Printer Offline Status
Sometimes Windows or macOS shows the printer as *offline* even when it’s powered on.
### Windows:
1. Open **Devices and Printers**.
2. Right-click Epson XP-15000 → **See what’s printing**.
3. Click **Printer** in the menu bar.
4. Uncheck **Use Printer Offline** and **Pause Printing**.
### Mac:
1. Go to **Printers & Scanners**.
2. Select your printer.
3. If it shows *Offline*, remove and re-add it.
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## Step 4: Clear the Print Queue
A stuck print job can block all future printing.
### Windows:
1. Open **Devices and Printers**.
2. Right-click Epson XP-15000 → **See what’s printing**.
3. Click **Printer > Cancel All Documents**.
### Mac:
1. Go to **Printers & Scanners**.
2. Select your printer → **Open Print Queue**.
3. Delete all pending jobs.
Restart the printer and try printing again.
**Printer Tales at 1-866-203-7571**
## Step 5: Restart Printer, Computer, and Router
This simple step fixes many issues:
1. Turn off the printer.
2. Shut down your computer.
3. Unplug your router for 30 seconds.
4. Plug everything back in.
5. Turn on the router → printer → computer (in that order).
Then try printing a test page.
**Printer Tales at 1-866-203-7571**
## Step 6: Check Network or USB Connection
### For Wireless Users:
* Make sure your printer and computer are on the **same Wi-Fi network**.
* Check the printer’s control panel to confirm the network name (SSID).
* If the network changed recently, reconnect the printer.
### For USB Users:
* Try a different USB port.
* Replace the USB cable if it looks damaged.
* Avoid USB hubs—connect directly to the computer.
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## Step 7: Update or Reinstall Epson XP-15000 Drivers
Outdated or corrupt drivers are a very common reason for printing problems.
### On Windows:
1. Press **Windows + R**, type `devmgmt.msc`, press Enter.
2. Expand **Print queues**.
3. Right-click Epson XP-15000 → **Uninstall device**.
4. Restart your PC.
5. Download and install the latest Epson XP-15000 driver.
### On Mac:
1. Go to **Printers & Scanners**.
2. Remove Epson XP-15000.
3. Restart your Mac.
4. Add the printer again and let macOS install the driver.
**Printer Tales at 1-866-203-7571**
## Step 8: Run Printer Troubleshooter
### Windows Built-in Tool:
1. Go to **Settings > System > Troubleshoot > Other troubleshooters**.
2. Click **Printer > Run**.
3. Follow on-screen instructions.
This can automatically fix spooler and driver issues.
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## Step 9: Check Ink Levels and Replace Empty Cartridges
Low ink can stop printing entirely.
1. Open Epson printer software.
2. Check ink levels.
3. Replace any empty or nearly empty cartridges.
Use only genuine Epson ink for best results.
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## Step 10: Clean the Printhead
If the printer runs but prints blank pages, the printhead may be clogged.
### Automatic Cleaning:
1. Open Epson Utility on your computer.
2. Click **Head Cleaning**.
3. Run 1–2 cleaning cycles.
### Manual Check:
* Print a **Nozzle Check Pattern**.
* If lines are missing, clean again.
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## Step 11: Check for Paper Jams
Even a tiny piece of paper can stop printing.
1. Turn off the printer.
2. Open the rear and front covers.
3. Gently remove any stuck paper.
4. Check the rollers.
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## Step 12: Reset Epson XP-15000 Printer
A reset clears temporary glitches.
### Soft Reset:
1. Turn off printer.
2. Unplug power cable.
3. Wait 60 seconds.
4. Plug back in and turn on.
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## Step 13: Update Printer Firmware
Outdated firmware may cause compatibility issues.
1. Open Epson software.
2. Click **Maintenance > Firmware Update**.
3. Install any available updates.
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## Step 14: Check Application & Document Settings
Sometimes the issue is not the printer—but the file.
* Try printing a different document.
* Print a test page from printer properties.
* Make sure paper size and type match what’s loaded.
**Printer Tales at 1-866-203-7571**
## Step 15: Try Printing from Another Device
This helps identify where the issue lies.
* Print from another PC, phone, or tablet.
* If it works there, the problem is with your original system.
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## When to Call for Help
If you’ve tried everything and your Epson XP-15000 still won’t print, it’s time to get expert help.
📞 **Printer Tales Support: 1-866-203-7571**
Certified technicians can diagnose driver issues, network problems, and hardware faults quickly.
**Printer Tales at 1-866-203-7571**
## Conclusions
The Epson XP-15000 is a powerful printer, and most “not printing” issues are caused by small settings or connection problems. By following this step-by-step guide, you can fix the issue in most cases without needing a technician.
However, if the problem persists, don’t hesitate to contact **Printer Tales at 1-866-203-7571** for fast and professional support.
**Printer Tales at 1-866-203-7571**
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