# 1-866-203-7571 How to Remove Paper Jam from HP Officejet Pro 9010?

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Paper jams are one of the most common issues that occur when using inkjet printers like the **HP OfficeJet Pro 9010**. They interrupt print jobs, slow productivity, and — if not handled properly — can damage internal printer components. Whether you’re printing photos, documents, or business reports, understanding how to clear paper jams safely and prevent them in the future is essential.

This guide will walk you through:

* Why paper jams happen
* How to safely remove jammed paper
* How to access all possible jam locations
* What to do if the jam recurs
* Preventive maintenance
* When to call for support (like 1-866-203-7571)

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## **1. Why Paper Jams Happen**

Before you start pulling paper out of the printer, it’s helpful to understand *why* jams occur:

### **Common Causes**

1. **Incorrect paper loading**
Paper not aligned properly in the tray can skew and get stuck.
2. **Using the wrong paper size/type**
Thick paper or glossy stock that isn’t supported may jam.
3. **Multiple sheets feeding at once**
Static cling or humidity can cause sheets to stick together.
4. **Dirty or worn feed rollers**
Rollers may fail to pick the paper properly.
5. **Obstructions inside the printer**
Torn pieces of paper or foreign objects can block the paper path.
6. **Overloaded paper tray**
Too much paper makes jams more likely.

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## **2. First Steps: What to Do When You See a Paper Jam Message**

When your HP OfficeJet Pro 9010 detects a jam, the printer display will usually show a message like:

* **“Paper Jam”**
* **“Remove Jam”**
* **“Paper jam in rear tray / inside printer”**
* **“Paper stuck in paper tray”**

### **Immediate Actions**

1. **Stop printing** — Don’t press *OK* until you clear the jam.
2. **Turn off the printer** — Switch it off to avoid any rollers running while you clear paper.
3. **Wait a few seconds** — Allow the printer to cool down and the internal mechanisms to stop moving.

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## **3. Tools You Might Need**

Although the OfficeJet Pro 9010 doesn’t typically require tools to clear paper jams, having the following items ready can help:

* Flashlight (to see tight spaces)
* Tweezers or long nose pliers (for small scraps)
* Clean, lint-free gloves (optional)
* Compressed air (to remove dust)

**Note:** Never insert tools carelessly — avoid pushing small parts into the printer where they shouldn’t go.

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## **4. Step-by-Step: Clearing a Paper Jam from the Input Tray**

The **input tray** (bottom tray) is often the first place a paper jam occurs.

### **Steps**

1. **Turn Off the Printer**

* Power down the printer completely.
2. **Open the Input Tray**

* Gently pull the tray out until it stops.
3. **Remove Any Loose Paper**

* If you see loose sheets, pull them out slowly.
* Use both hands to avoid tearing.
4. **Check for Partial Sheets**

* Sometimes a piece of paper rips but stays inside.
* Shine a flashlight to locate any fragments.
5. **Pull Paper in the Direction of the Path**

* Always pull paper in the direction it normally travels (into the printer), not backward.
6. **Close the Tray and Restart**

* Once clear, re-insert the tray and turn the printer back on.

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## **5. Clearing a Jam from the Output Area**

Sometimes paper gets stuck near the printer’s exit.

### **Steps**

1. **Open the Output Tray**

* This is the top area where printed pages come out.
2. **Gently Pull Out Stuck Pages**

* Pull page(s) toward you in a smooth motion.
3. **Check for Creases or Folds**

* Folded pages are more likely to jam again — straighten them before re-printing.
4. **Close the Tray**

* Ensure all trays are closed before powering on.

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## **6. Clearing a Jam from the Rear Access Door**

The HP OfficeJet Pro 9010 has a **rear access panel** to reach deeper jams.

### **Steps**

1. **Turn Off the Printer**

* Avoid moving parts while cleaning.
2. **Open the Rear Access Door**

* Place your hand inside the open area.
3. **Remove Jammed Paper**

* Pull in the direction of the paper path.
* Avoid tugging if it doesn’t move — check for paper on the other side.
4. **Check Rollers and Gears**

* Make sure no paper bits are stuck on the rollers.
5. **Replace the Rear Door**

* Snap it back securely.

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## **7. Clearing a Jam from Inside the Printer (Carriage Area)**

Occasionally, paper gets stuck where the ink cartridges move.

### **Steps**

1. **Turn Off the Printer**
2. **Open the Printer Cover**

* The scanner top lifts up.
3. **Wait for the Print Carriage to Stop**

* Don’t touch the cartridge area until it’s fully still.
4. **Look for Jammed Paper**

* Use a flashlight to inspect thoroughly.
5. **Remove Jammed Paper**

* Gently pull paper toward you.
6. **Check for Bits and Pieces**

* Small scraps can cause future jams.
7. **Close the Top and Restart**

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## **8. Removing Small or Torn Pieces of Paper**

Paper tears easily inside printers. Tiny pieces left behind are a common cause of repeat jams.

### **Best Practices**

* **Use tweezers** to grasp small pieces.
* **Don’t push fragments further in.**
* **Inspect rollers carefully** — even small debris can interfere with feeding.

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## **9. Common Error Messages and What They Mean**

Understanding these can speed up resolution:

| **Error Message** | **Meaning** | **Action** |
| --------------------------------- | ------------------------ | ------------------- |
| *Paper Jam in Tray 1* | Jam in input tray | Check input tray |
| *Paper Jam in Rear* | Paper stuck in rear feed | Open rear door |
| *Paper Jam in Printer* | Inside printer | Clear inside |
| *Paper Out* (but paper is loaded) | Misfeed or sensor issue | Re-load and realign |

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## **10. Preventing Paper Jams**

Prevention is better than cure. These tips reduce jams:

### **A. Use the Right Paper**

* Ensure paper matches the printer specs (size, weight).
* Avoid damaged or curled sheets.

### **B. Fan the Paper Stack**

* Before loading, fan the stack to separate sheets.

### **C. Don’t Overload the Tray**

* The tray has a maximum fill line — don’t exceed it.

### **D. Align Paper Guides**

* Adjust guides so they touch the paper lightly.

### **E. Keep the Printer Clean**

* Dust and debris make jams more likely.

### **F. Store Paper Properly**

* Humidity can cause pages to stick together.

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## **11. Rollers: Wear & Cleaning**

Over time, feed rollers can wear or get dirty.

### **Cleaning Rollers**

1. Turn off and unplug the printer.
2. Open access to rollers.
3. Dampen a lint-free cloth with distilled water.
4. Roll the roller slowly while wiping.
5. Repeat if needed.

**Note:** Replace rollers if heavily worn. Worn rollers fail to pick paper correctly.

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## **12. When to Call Support (1-866-203-7571)**

Sometimes jams repeat despite your best efforts. Situations where calling support is wise:

* **Repeated jams after clearing**
* **Unusual noises coming from the printer**
* **Paper feeding crookedly**
* **Error codes that persist**
* **Internal hardware issues suspected**

Call **1-866-203-7571** for:

* Live troubleshooting help
* Step-by-step guidance
* Hardware diagnostics
* Assistance with parts or technician dispatch

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## **13. Tips for Large Print Jobs**

If you’re printing many pages:

* Print in smaller batches (10–20 pages)
* Check paper condition during long jobs
* Keep extra paper ready
* Avoid switching paper types mid-job

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## **14. Troubleshooting Sheet Misfeeds**

If the printer feeds *two sheets at once*:

* Fan paper more thoroughly
* Check humidity in the room
* Clean feed roller surfaces
* Don’t load paper beyond capacity

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## **15. Paper Types and Jams**

Different media can jam differently:

| **Media Type** | **Jam Risk** | **Tips** |
| ------------------ | ------------ | --------------------------- |
| Glossy Photo Paper | High | Use specialty tray settings |
| Envelopes | Medium | Load fewer at a time |
| Labels | Medium-High | Use supported label types |
| Cardstock | Medium | Check weight specs |

Always set the correct paper type in the printer software before printing.

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## **16. Software & Drivers: Why They Matter**

Sometimes, the printer driver settings can misinterpret paper size/type and cause feed errors.

### **How to Check**

1. Open print dialog on your computer
2. Go to *Printer Properties*
3. Confirm paper size/type matches what’s in the tray
4. Adjust if necessary

Incorrect settings can lead to jams even if the paper is loaded correctly.

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## **17. Firmware Updates**

Keeping the printer firmware updated can fix issues including paper handling bugs.

### **To Update Firmware**

* Connect printer to internet
* Use HP Smart app or printer control panel
* Install available updates

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## **18. Environmental Considerations**

Temperature and humidity affect paper behavior:

* **High humidity**: Sheets stick together
* **Low humidity**: Static increases
* **Dusty environments**: More jams

Store paper properly and keep the printer area clean.

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## **19. When Paper Won’t Move at All**

If paper won’t budge:

1. Turn off the printer
2. Open all access panels
3. Check for hidden paper curled around gears
4. Gently release and pull
5. Avoid force — damaged gears are expensive to fix

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## **20. Daily Maintenance Routine**

To keep jams at bay:

* Wipe feed area weekly
* Keep paper trays clean
* Inspect rollers monthly
* Align paper guides correctly

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## **21. Using HP Smart App Alerts**

The HP Smart app can provide real-time status and error messages, including jam locations. Follow prompts in the app to clear jams step-by-step.

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## **22. Advanced Jam Clearing (When Paper is Deep Inside)**

If paper is stuck deep inside:

* Use a flashlight
* Access paper path through multiple openings
* Pull small amounts with tweezers
* Be patient — avoid tearing paper

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## **23. Scanner Area Jam**

Sometimes paper gets stuck under the scanner:

1. Lift scanner lid
2. Pull paper toward you
3. Check under scanner glass

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## **24. If Error Persists After Clearing Jam**

Sometimes the printer still thinks paper is stuck:

* Turn it off for 2–3 minutes
* Restart and re-try printing
* Reset printer settings if needed
* If error continues, contact support at **1-866-203-7571**

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## **25. Summary & Final Tips**

Paper jams can be frustrating, but with patience and the right steps, they’re usually easy to clear. Remember:

* Always turn off the printer before clearing jams
* Pull paper gently in the correct direction
* Check for scraps after every jam
* Clean rollers periodically
* Use the correct paper type and load it carefully

And when in doubt, **call expert support at 1-866-203-7571** for guided help.

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## **Conclusion**

Dealing with paper jams on your HP OfficeJet Pro 9010 doesn’t need to be stressful. This guide has given you step-by-step instructions to find and fix jams in every part of the printer, ways to prevent future jams, and tips for smooth printing operations.

If you follow these steps and still find that jams persist, there may be a deeper issue with your printer. In such cases, calling **1-866-203-7571** can connect you with knowledgeable support to resolve your problem quickly and professionally.

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