---
date: "2019-05-13"
title: "During Travel"
lead: "During travel the key things to remember are to keep a copy of your receipts and keep your documents safe and with you at all times. In case of an unexpected emergency or if you need travel related information, please contact HRG travel specialists via the information provided on this page."
---
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### Travel support

HRG Travel Specialist can be reached 24/7.

**Telephone:**

1-866-857-3578 (toll-free from Canada and U.S.) - option 3
1-613-822-3873 (collect call from other countries)

Below are numbers for those with hearing or speech impairments and who use a TTY. An agent will be able to assist you with all of the HRG travel services.

1-855-462-8870 (toll-free from Canada and the United States)
1-704-417-5877 (collect call from other countries)

**Email:**

[[e-mail]](mailto:[e-mail])
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### Travel advisories
View the Government of Canada’s up-to-date information on the [latest health and safety notices](https://travel.gc.ca/travelling/health-safety/travel-health-notices/221).
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### Emergencies
For information regarding Emergencies, Illnesses, Injuries and Death while in Travel Status Please visit [the NJC directive](https://www.njc-cnm.gc.ca/directive/d10/v238/s646/en).
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### Things to Remember
1. **Save all receipts for items that you wish to expense.** Meals receipts are not needed however, as you will be reimbursed per meal with, or without a receipt, based on your bookings within HRG.

2. **Keep track of your time travelled.** Based on the hours you spend during travel, you may be entitled to claim overtime.

3. **You have travel insurance when travelling under work status.** Insurance is provided via various insurance boards and provides coverage to the employee as well accompanying spouse and children. You will also receive insurance from your Individual Designated Travel Card (IDTC).
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<a href="/en/expense" class="btn btn-outline-primary my-4 px-4">Continue to Expense</a>
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