[Jetstar cancellation policy](https://www.airfleetrating.com/cancellation-policy/jetstar-airlines-cancellation-policy/) outlines the airline's procedures and guidelines for handling flight cancellations and the options available to affected passengers. The policy covers situations where Jetstar cancels a flight due to operational reasons, such as weather conditions, technical issues, or air traffic disruptions.
Here's a summary of Jetstar's cancellation policy:
Jetstar will contact you directly if your flight is cancelled:
You will receive an email or SMS notification informing you of the cancellation.
The notification will include details about the cancellation and your options, which may include:
Rebooking: Jetstar will rebook you on the next available Jetstar flight at no additional cost.
Refund: You may be entitled to a full refund if no part of the ticket has been used. If part of the ticket has been used, you will receive a refund for the unused portion.
Credit voucher: You may choose to receive a credit voucher for the full value of your unused ticket. This voucher can be used for future Jetstar bookings.
Compensation for delays and cancellations:
If a delay or cancellation occurs within 72 hours of the scheduled departure time and results in a change of three or more hours to your scheduled departure time, you may be entitled to compensation.
The amount of compensation varies depending on the circumstances and the length of the delay or cancellation.
You can find more information about compensation on Jetstar's website.
How to claim a refund or compensation:
To claim a refund or compensation, you need to contact Jetstar Customer Care.
You can contact Customer Care by phone, online chat, or email.
You will need to provide your booking reference number and details of your flight cancellation or delay.
Additional information:
Jetstar's cancellation policy is subject to change without notice.
You should always check the airline's website or contact Customer Care for the most up-to-date information.
If you have purchased travel insurance, you may be entitled to additional compensation under the terms of your policy.