# Note Test Journeys

## Journey 1 :flag-us:

1. **Initial Fitting**
2. Was able to conduct appointment? **No**
3. Submit
4. Verify Notes Timeline
* **Appointment Did Not Take Place**
6. Verify Email
* Subject: **Initial Fitting**
* Customer: **Hyperlinked to Customer's Opportunity**
* Appointment Occured: **No**
* Keeping Device:
* **Follow Up** Appointment: **Not scheduled**
* Country: **US**
7. Verify Chatter
* Appointment Type: **Initial Fitting**
* Appointment Took Place: **No**

---

1. **Initial Fitting**
2. Was able to conduct appointment? **Yes**
3. Is keeping devices? **No**
4. General observation note: **note**
5. Submit
4. Verify Notes Timeline
* **Initial Fitting**
* Is keeping devices? **No**
* General note: **note**
7. Verify Email
* Subject: **Initial Fitting**
* Customer: **Hyperlinked to Customer's Opportunity**
* Appointment Occured: **Yes**
* Keeping Device: **No**
* **Follow Up** Appointment: **Not scheduled**
* Country: **US**
8. Verify Chatter
* Appointment Type: **Initial Fitting**
* Appointment Took Place: **Yes**
* Customer Keeping Hearing Aids: **No**
* General Observation: **note**
9. Verify Case
* Subject: **Fitkit return with hearing aids**
* Country: **US**

## Journey 2 :flag-us:

1. **Initial Fitting**
2. Was able to conduct appointment? **Yes**
3. Is keeping devices? **Yes**
4. General observation note: **note**
5. Click Next
6. Enter in _coupling information_
7. Click Next
8. Was mobile app setup? **No**
9. Scheduled **follow up** date: **any date**
10. Is fitkit ready to be picked up tomorrow? **No**
11. Technical issues: **Internet Connection**
12. Submit
4. Verify Notes Timeline
* **Initial Fitting**
* Is keeping devices? **Yes**
* General note: **note**
* Coupling: **whatever you selected**
14. Verify Email
* Subject: **Initial Fitting**
* Customer: **Hyperlinked to Customer's Opportunity**
* Appointment Occured: **Yes**
* Keeping Device: **Yes**
* **Follow Up** Appointment: **any date**
* Country: **US**
15. Verify Chatter
* Appointment Type: **Initial Fitting**
* Appointment Took Place: **Yes**
* Customer Keeping Hearing Aids: **Yes**
* General Observation: **note**
* Coupling: **whatever you selected**
* Phone App Setup: **No**
* Next Appointment Date: **any date**
* Technical Issues: **Internet Connection**

---

1. **Follow Up**
2. Was able to conduct appointment? **Yes**
3. Is keeping devices? **No**
4. General observation note: **note**
5. Submit
4. Verify Notes Timeline
* **Follow Up**
* Is keeping devices? **No**
* General note: **note**
7. Verify Email
* Subject: **Follow Up**
* Customer: **Hyperlinked to Customer's Opportunity**
* Appointment Occured: **Yes**
* Keeping Device: **No**
* **Follow Up** Appointment: **Not scheduled**
* Country: **US**
8. Verify Chatter
* Appointment Type: **Follow Up**
* Appointment Took Place: **Yes**
* Customer Keeping Hearing Aids: **No**
* General Observation: **note**
9. Verify Case
* Subject: **Fitkit return with hearing aids**
* Country: **US**

## Journey 3 :flag-us:

1. **Initial Fitting**
2. Was able to conduct appointment? **Yes**
3. Is keeping devices? **Yes**
4. General observation note: **note**
5. Click Next
6. Enter in _coupling information_
7. Click Next
8. Was mobile app setup? **Yes without TeleCare**
9. Scheduled **follow up** date: **Not Scheduled**
10. Is fitkit ready to be picked up tomorrow? **Yes**
11. Technical issues: **Could not sign PDR**
12. Submit
4. Verify Notes Timeline
* **Initial Fitting**
* ...all the other selections
14. Verify Email
* Subject: **Initial Fitting**
* Customer: **Hyperlinked to Customer's Opportunity**
* Appointment Occured: **Yes**
* Keeping Device: **Yes**
* **Follow Up** Appointment: **Not scheduled**
* Country: **US**
15. Verify Chatter
* Appointment Type: **Initial Fitting**
* Appointment Took Place: **Yes**
* Customer Keeping Hearing Aids: **Yes**
* General Observation: **note**
* Coupling: _whatever you selected_
* Phone App Setup: **No**
* Next Appointment Date: **Not scheduled**
* Technical Issues: **Could Not Sign PDR**
16. Verify Case
* Subject: **Fitkit return without hearing aids**
* Country: **US**

---

1. **Follow Up**
2. Was able to conduct appointment? **No**
3. Submit
4. Verify Notes Timeline
* **Appointment Did Not Take Place**
5. Verify Email
* Subject: **Follow Up**
* Customer: **Hyperlinked to Customer's Opportunity**
* Appointment Occured: **No**
* Keeping Device:
* **Follow Up** Appointment: **Not scheduled**
* Country: **US**
6. Verify Chatter
* Appointment Type: **Follow Up**
* Appointment Took Place: **No**

## Journey 4 :flag-us:

1. **Follow Up**
2. Was able to conduct appointment? **Yes**
3. Is keeping devices? **Yes**
5. Did coupling change? **Yes**
4. General observation note: **note**
5. Click Next
6. Enter in _coupling information_
7. Click Next
8. Was mobile app setup? **Yes w/TeleCare**
9. Scheduled **follow up** date: **any date**
10. Is fitkit ready to be picked up tomorrow? **Yes**
11. Technical issues: **Could not sign PDR**
12. Technical issues comment: **techincal issues comment**
13. Submit
4. Verify Notes Timeline
* **Follow Up**
* ...all the other selections
15. Verify Email
* Subject: **Follow Up**
* Customer: **Hyperlinked to Customer's Opportunity**
* Appointment Occured: **Yes**
* Keeping Device: **Yes**
* **Follow Up** Appointment: **any date**
* Country: **US**
16. Verify Chatter
* Appointment Type: **Follow Up**
* Appointment Took Place: **Yes**
* Customer Keeping Hearing Aids: **Yes**
* General Observation: **note**
* Coupling: _whatever you selected_
* Phone App Setup: **Yes w/ TeleCare**
* Next Appointment Date: **any date**
* Technical issues: **Could not sign PDR**
* Technical issue comments: **technical issues comment**

---

1. **Follow Up**
2. Was able to conduct appointment? **Yes**
3. Is keeping devices? **Yes**
4. General observation note: **note**
5. Did coupling change? **No**
6. Click Next
8. Was mobile app setup? **No**
9. Scheduled **follow up** date: **Not scheduled**
10. Is fitkit ready to be picked up tomorrow? **Yes**
11. Technical issues: **None**
12. Submit
4. Verify Notes Timeline
* **Follow Up**
* ...all the other selections
14. Verify Email
* Subject: **Follow Up**
* Customer: **Hyperlinked to Customer's Opportunity**
* Appointment Occured: **Yes**
* Keeping Device: **Yes**
* **Follow Up** Appointment: **Not scheduled**
* Country: **US**
15. Verify Chatter
* Appointment Type: **Initial Fitting**
* Appointment Took Place: **Yes**
* Customer Keeping Hearing Aids: **Yes**
* General Observation: **note**
* Coupling: _whatever you selected_
* Phone App Setup: **No**
* Next Appointment Date: **Not scheduled**
16. Verify Case
* Subject: **Fitkit return without hearing aids**
* Country: **US**

## Journey 5 :flag-us:

1. **Initial Fitting With Shoebox**
2. Was able to conduct appointment? **Yes**
3. Is keeping devices? **No**
4. General observation note: **note**
5. Submit
4. Verify Notes Timeline
* **Initial Fitting With Shoebox**
* Is keeping devices? **No**
7. Verify Email
* Subject: **Initial Fitting with Shoebox**
* Customer: **Hyperlinked to Customer's Opportunity**
* Appointment Occured: **Yes**
* Keeping Device: **No**
* **Follow Up** Appointment: **Not scheduled**
* Country: **US**
8. Verify Chatter
* Appointment Type: **Initial Fitting With Shoebox**
* Appointment Took Place: **Yes**
* Customer Keeping Hearing Aids: **Yes**
* General Observation: **note**
9. Verify Case
* Subject: **Fitkit return with hearing aids**
* Country: **US**
10. Verify Case
* Subject: **Shoebox return**
* Country: **US**

## Journey 6 :flag-us:

1. **Initial Fitting with Shoebox**
2. Was able to conduct appointment? **Yes**
3. Is keeping devices? **Yes**
4. General observation note: **note**
5. Click Next
6. Enter in _coupling information_
7. Click Next
8. Was mobile app setup? **No**
9. Scheduled **follow up** date: **any date**
10. Is fitkit ready to be picked up tomorrow? **Yes**
11. Technical issues: **Could Not Sign PDR**
12. Submit
4. Verify Notes Timeline
* **Initial Fitting With Shoebox**
* ...all the other selections
14. Verify Email
* Subject: **Initial Fitting with shoebox**
* Customer: **Hyperlinked to Customer's Opportunity**
* Appointment Occured: **Yes**
* Keeping Device: **Yes**
* **Follow Up** Appointment: **any date**
* Country: **US**
15. Verify Chatter
* Appointment Type: **Initial Fitting With Shoebox**
* Appointment Took Place: **Yes**
* Customer Keeping Hearing Aids: **Yes**
* General Observation: **note**
* Coupling: _whatever you selected_
* Phone App Setup: **No**
* Next Appointment Date: **any date**
* Technical Issues: **Could Not Sign PDR**
16. Verify Case
* Subject: **Shoebox return**
* Country: **US**

## Journey 7 :flag-us:

1. **Initial Fitting with Shoebox**
2. Was able to conduct appointment? **No**
3. Submit
4. Verify Notes Timeline
* **Appointment Did Not Take Place**
5. Verify Email
* Subject: **Initial Fitting with Shoebox**
* Customer: **Hyperlinked to Customer's Opportunity**
* Appointment Occured: **No**
* Keeping Device:
* **Follow Up** Appointment: **Not scheduled**
* Country: **US**
6. Verify Chatter
* Appointment Type: **Initial Fitting With Shoebox **
* Appointment Took Place: **No**

---

1. **Initial Fitting with Shoebox**
2. Was able to conduct appointment? **Yes**
3. Is keeping devices? **Yes**
4. General observation note: **note**
5. Click Next
6. Enter in _coupling information_
7. Click Next
8. Was mobile app setup? **No**
9. Scheduled **follow up** date: **Not scheduled**
10. Is fitkit ready to be picked up tomorrow? **Yes**
11. Technical issues: **Internet Connection**
12. Submit
4. Verify Notes Timeline
* **Initial Fitting With Shoebox**
* ...all the other selections
14. Verify Email
* Subject: **Initial Fitting with shoebox**
* Customer: **Hyperlinked to Customer's Opportunity**
* Appointment Occured: **Yes**
* Keeping Device: **Yes**
* **Follow Up** Appointment: **Not scheduled**
* Country: **US**
15. Verify Chatter
* Appointment Type: **Initial Fitting With Shoebox**
* Appointment Took Place: **Yes**
* Customer Keeping Hearing Aids: **Yes**
* General Observation: **note**
* Coupling: _whatever you selected_
* Phone App Setup: **No**
* Next Appointment Date: **Not scheduled**
* Technical Issues: **Internet Connection**
16. Verify Case
* Subject: **Fitkit return without hearing aids**
* Country: **US**
17. Verify Case
* Subject: **Shoebox return**
* Country: **US**

## Journey 8 :flag-ca:

1. **Consultation Evaluation**
2. Was able to conduct appointment? **No**
3. Submit
4. Verify Notes Timeline
* **Appointment Did Not Take Place**
4. Verify entry in notes timeline
5. Verify Email
* Subject: **Consultation Evaluation**
* Customer: **Hyperlinked to Customer's Opportunity**
* Appointment Occured: **No**
* Keeping Device:
* **Initial Fit** Appointment: **Not scheduled**
* Country: **CA**
6. Verify Chatter
* Appointment Type: **Consultation Evaluation**
* Appointment Took Place: **No**

---

1. **Consultation Evaluation**
2. Was able to conduct appointment? **Yes**
3. Is keeping devices? **No**
4. General observation note: **note**
5. Submit
4. Verify Notes Timeline
* **Consultation Evaluation**
* ...all the other selections
6. Verify entry in notes timeline
7. Verify Email
* Subject: **Consultation Evaluation**
* Customer: **Hyperlinked to Customer's Opportunity**
* Appointment Occured: **Yes**
* Keeping Device: **No**
* **Initial Fit** Appointment: **Not scheduled**
* Country: **CA**
8. Verify Chatter
* Appointment Type: **Consultation Evaluation**
* Appointment Took Place: **Yes**
* Customer Keeping Hearing Aids: **No**
* General Observation: **note**
9. Verify Case
* Subject: **Fitkit return without hearing aids**
* Country: **CA**
10. Verify Case
* Subject: **Shoebox return**
* Country: **CA**

## Journey 9 :flag-ca:

1. **Consultation Evaluation**
2. Was able to conduct appointment? **Yes**
3. Is keeping devices? **Yes**
4. General observation note: **note**
5. Next
6. Was mobile app setup? **No**
7. Scheduled **follow up** date: **Not scheduled**
8. Is fitkit ready to be picked up tomorrow? **Yes**
1. Technical Issues: **None**
9. Submit
4. Verify Notes Timeline
* **Consultation Evaluation**
* ...all the other selections
11. Verify Email
* Subject: **Consultation Evaluation**
* Customer: **Hyperlinked to Customer's Opportunity**
* Appointment Occured: **Yes**
* Keeping Device: **Yes**
* **Initial Fit** Appointment: **Not scheduled**
* Country: **CA**
12. Verify Chatter
* Appointment Type: **Consultation Evaluation**
* Appointment Took Place: **Yes**
* Customer Keeping Hearing Aids: **Yes**
* General Observation: **note**
* Coupling: _whatever you selected_
* Phone App Setup: **No**
* Next Appointment Date: **Not scheduled**
13. Verify Case
* Subject: **Fitkit return without hearing aids**
* Country: **CA**
14. Verify Case
* Subject: **Shoebox return**
* Country: **CA**

## Journey 10 :flag-ca:

1. **Consultation Evaluation**
2. Was able to conduct appointment? **Yes**
3. Is keeping devices? **Yes**
4. General observation note: **note**
5. Next
8. Was mobile app setup? **No**
9. Scheduled **follow up** date: **any date**
10. Is fitkit ready to be picked up tomorrow? **No**
1. Technical Issues: **Internet Connection**
9. Submit
4. Verify Notes Timeline
* **Consultation Evaluation**
* ...all the other selections
11. Verify Email
* Subject: **Consultation Evaluation**
* Customer: **Hyperlinked to Customer's Opportunity**
* Appointment Occured: **Yes**
* Keeping Device: **Yes**
* **Initial Fit** Appointment: **any date**
* Country: **CA**
12. Verify Chatter
* Appointment Type: **Consultation Evaluation**
* Appointment Took Place: **Yes**
* Customer Keeping Hearing Aids: **Yes**
* General Observation: **note**
* Phone App Setup: **No**
* Next Appointment Date: **any date**
13. Verify Case
* Subject: **Shoebox return**
* Country: **CA**

---

1. **Initial Fitting**
2. Was able to conduct appointment? **Yes**
3. Is keeping devices? **Yes**
4. General observation note: **note**
5. Click Next
6. Enter in _coupling information_
7. Click Next
6. Was mobile app setup? **No**
7. Scheduled **follow up** date: **any date**
8. Is fitkit ready to be picked up tomorrow? **No**
11. Technical issues: **Internet Connection**
12. Submit
4. Verify Notes Timeline
* **Initial Fitting**
* ...all the other selections
14. Verify Email
* Subject: **Initial Fitting**
* Customer: **Hyperlinked to Customer's Opportunity**
* Appointment Occured: **Yes**
* Keeping Device: **Yes**
* **Follow Up** Appointment: **any date**
* Country: **US**
15. Verify Chatter
* Appointment Type: **Initial Fitting**
* Appointment Took Place: **Yes**
* Customer Keeping Hearing Aids: **Yes**
* General Observation: **note**
* Coupling: _whatever you selected_
* Phone App Setup: **No**
* Next Appointment Date: **any date**
* Technical Issues: **Internet Connection**

---

1. **Follow Up**
2. Was able to conduct appointment? **Yes**
3. Is keeping devices? **No**
4. General observation note: **note**
5. Submit
4. Verify Notes Timeline
* **Follow Up**
* ...all the other selections
7. Verify Email
* Subject: **Follow Up**
* Customer: **Hyperlinked to Customer's Opportunity**
* Appointment Occured: **Yes**
* Keeping Device: **No**
* **Follow Up** Appointment: **Not scheduled**
* Country: **US**
8. Verify Chatter
* Appointment Type: **Follow Up**
* Appointment Took Place: **Yes**
* Customer Keeping Hearing Aids: **No**
* General Observation: **note**
9. Verify Case
* Subject: **Fitkit return with hearing aids**
* Country: **US**