# 📆 Appointment Service vNext

## 🥇 MVP

- Visibility to fitter's schedule
- View SF appointments
- Add follow-up appointments to SF from fitter-cockpit

## ✍️ Must-Haves

- Canonical Appointment Model
- REST Endpoint parity w/ current appointment service (OLS)
- Wire this up to roger sales

## 🤞 Nice-to-Haves

- Automate SF appointment creation from PAOF/fitter-cockpit
- Post to AS API and it will deal with Roger Sales
- View fitter's calendar in SalesForce
- Schedule the call in SalesForce and we handle it from there

## ❓ Questions

- Are there any customer journey diagrams we could look at?
- ~~We'd like to see Specifically, what is the process for scheduling the tech setup call and when does it happen in the customer journey?~~
- It is scheduled two days before the initial appointment.
- Have we looked at Calendly?
- Yes, it is not hippa compliant
-

## 💡 Ideas

- If lead to opportunity conversion...
- Customer schedules their own appointment w/consultant based on consultant availability
- Else if initial appointment...
1. The consultant schedules the tech setup appointment based on tech setup team availability
1. The tech setup person schedules the fitting appointment based on fitter availability
- Else...
- The consultant or fitter schedules the follow up appointment based on fitter availability

## ⚙️ Appointment Models

### Canonical

{
  "calendar": {
    "id": "CALENDAR_ID",
    "name": "NAME",
  },
  "created_at": "2021-05-21T07:46:31.000Z",
  "date_end": "2021-05-21T13:30:00.000Z",
  "date_start": "2021-05-21T12:30:00.000Z",
  "description": "DESCRIPTION",
  "guests": [
    {
      "first_name": "FIRST_NAME",
      "id": "CUSTOMER_ID",
      "last_name": "LAST_NAME",
      "timezone": "America/New_York",
      ...
    }
  ],
  "id": "248dd2b0-7410-40e5-829d-99415c6837a2",
  "meta": {
    "salesforce": {
      "appointment_gid": "APPOINTMENT_GID",
      "opportunity_gid": "OPPORTUNITY_GID",
      "customer_gid": "CUSTOMER_GID",
    },
    "type": "INITIAL|FOLLOW_UP|TECH_SETUP",
    ...
  },
  "name": "NAME",
  "status": "INITAL|RESERVED|BOOKED|CANCELLED|RESCHEDULED",
  "updated_at": "2021-05-21T07:46:31.000Z",
}

### Opportunity Lifecycle Service

{
  "appointment_gid": "0Q09E0000012r7ZSAQ",
  "created_at": "2021-05-21T07:46:31.000Z",
  "customer_gid": "",
  "date_v2": "2021-05-25T05:55:00.000Z",
  "date": "2021-05-25T07:55:00.000Z",
  "id": "248dd2b0-7410-40e5-829d-99415c6837a2",
  "opportunity_gid": "0069E00000HbsUrQAJ",
  "status": "unknown-status",
  "type": "HEARING AID EVALUATION",
  "updated_at": "2021-05-21T07:46:31.000Z",
}

### iCal

BEGIN:VCALENDAR
VERSION:2.0
CALSCALE:GREGORIAN
BEGIN:VTIMEZONE
TZID:America/Denver
LAST-MODIFIED:20201011T015911Z
TZURL:http://tzurl.org/zoneinfo-outlook/America/Denver
X-LIC-LOCATION:America/Denver
BEGIN:DAYLIGHT
TZNAME:MDT
TZOFFSETFROM:-0700
TZOFFSETTO:-0600
DTSTART:19700308T020000
END:DAYLIGHT
BEGIN:STANDARD
TZNAME:MST
TZOFFSETFROM:-0600
TZOFFSETTO:-0700
DTSTART:19701101T020000
RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTAMP:20210907T203953Z
UID:[e-mail]
DTSTART;TZID=America/Denver:20210907T120000
DTEND;TZID=America/Denver:20210907T123000
SUMMARY:Hear.com Consultation w/Jane
URL:https://hear.com/fittings/abc-123
END:VEVENT
END:VCALENDAR

### Blueprint

{
  "appointment_id": "10999_0",
  "birthdate": "1977-05-25",
  "busy": true,
  "contactVerified": false,
  "end_time": "2015-09-02 19:30:00 GMT",
  "eventTypeId": 1,
  "location_id": 1,
  "location": "Weatherfield",
  "notes": "This is a note.",
  "onlineBookingSecret": "C1JG2I4HWF",
  "patient_id": 15,
  "patient_name": "Skywalker, Luke",
  "provider_id": 50,
  "provider": "Darth Vader",
  "start_time": "2015-09-02 19:00:00 GMT",
  "status": 7,
  "summary": "Skywalker, Luke",
}

### Calendly

[More details...](https://calendly.stoplight.io/docs/api-docs/c2NoOjM3Ng-event)

{
  "created_at": "2019-01-02T03:04:05.678Z",
  "end_time": "2019-08-24T14:15:22Z",
  "event_guests": [
    {
      "created_at": "2019-08-24T14:15:22Z",
      "email": "[e-mail]",
      "updated_at": "2019-08-24T14:15:22Z"
    }
  ],
  "event_memberships": [
    {
      "user": "https://api.calendly.com/users/GBGBDCAADAEDCRZ2"
    }
  ],
  "event_type": "https://api.calendly.com/event_types/GBGBDCAADAEDCRZ2",
  "invitees_counter": {
    "active": 0,
    "limit": 0,
    "total": 0
  },
  "location": {
    "location": "string",
    "type": "physical"
  },
  "name": "15 Minute Meeting",
  "start_time": "2019-08-24T14:15:22Z",
  "status": "active",
  "updated_at": "2019-01-02T03:04:05.678Z",
  "uri": "https://api.calendly.com/scheduled_events/GBGBDCAADAEDCRZ2"
}

### Timekit

[More details...](https://developers.timekit.io/reference#bookingsid)

{
  "attributes": {
    "event_info": {
      "description": "The lightning strikes at 10:04 PM exactly! I need you to be there Doc!",
      "end": "1955-11-12T22:15:00-07:00",
      "start": "1955-11-12T21:30:00-07:00",
      "what": "Catch the lightning",
      "where": "Courthouse, Hill Valley, CA 95420, USA"
    }
  },
  "available_actions": [],
  "calendar": {
    "backgroundcolor": "#FFFFFF",
    "created_at": "2016-02-15T13:21:42+0100",
    "description": "Througout time, Marty and I really need to meet in order for the world not to collapse into Biffy cazyness.",
    "display_name": "Important encounters with Marty",
    "foregroundcolor": "#000000",
    "id": "bfa0b9fa-36aa-4ae6-8096-f3b20fbed1d2",
    "name": "Important encounters with Marty",
    "updated_at": "2016-02-15T13:21:42+0100"
  },
  "completed": true,
  "created_at": "2016-02-11T12:39:45+0100",
  "customers": [
    {
      "email": "[e-mail]",
      "id": "a728e860-99c7-4009-8843-7d9ac5d7f53f",
      "name": "Marty McFly",
      "phone": "[phone]",
      "timezone": "America/Los_Angeles",
      "voip": "McFly"
    }
  ],
  "graph": "confirm_decline",
  "id": "58190fc6-1ec0-4ebb-b627-7ce6aa9fc703",
  "state": "confirmed",
  "updated_at": "2016-02-11T13:12:01+0100"
}

### OnSched

[More details...](https://docs.onsched.com/docs/appointments-overview)

{
  "bookedBy": "[e-mail]", // Email of the user who booked (if booked internally)
  "calendarId": "", // ID of of the Calendar, defaults to main
  "customerId": "23", // ID of the Customer
  "email": "[e-mail]", // Email of the Customer
  "endDate": "2021-12-31", // End of the date range, defaults to the end of time
  "lastname": "Mcfly", // Last name of the Customer
  "locationId": "", // ID of the Location, defaults to Primary Location
  "resourceId": "5", // ID of the Resource
  "serviceAllocationId": "234", // ID of the Service Allocation (if applicable)
  "serviceId": "6", // ID of the Service
  "startDate": "2021-12-25", // Beginning of the date range, defaults to first appiointment
  "status": "BK", // The Status of the appointment (https://docs.onsched.com/docs/appointments-overview#appointment-status)
}