![](https://hackmd.io/_uploads/H1YpK17_3.png) Are you struggling with **QuickBooks Error 15102** while downloading the QuickBooks Desktop or the Payroll update? Well, you are not alone in this; many users have complained about facing this issue while updating the application or the payroll. There are various reasons behind getting the payroll update errors like improper internet settings configuration, inaccessible or invalid location, etc. More details about error 15102 in QuickBooks are given in the blog here, so go through it once. # What is QuickBooks Error 15102 all about? QuickBooks error 15102, a payroll update error for many reasons, appears on the screen while downloading the updates. The error message for this says, “***Error 15102: Failed to reset update***.“ QuickBooks can throw this error if any of its components stop working. However, other factors are also responsible. # What reasons cause QuickBooks Error 15102 to occur? The possible reasons behind the error code 15102 are listed below: * An incorrect download location path or unavailable location for downloading the updates can lead to this error. * You might be using the QB application in the multi-user mode. * If you are not logged in with the Windows system admin account, then the error code 15102 may appear. # How to resolve the error code 15102 in QuickBooks? Follow the methods given here step-by-step to fix the QuickBooks error 15102. ## Way 1: By Enabling the Single User Mode in QuickBooks You can update the QB Desktop or the payroll only if your QuickBooks is running in single-user mode. So, follow the given steps to switch to the single-user mode in QB. ***First***, make sure that all the users in the multi-user mode network are logged out. ***Now***, open the QuickBooks application on the workstation where you were facing the issue during the update. ***Next***, click on the Switch to Single User option under the File menu. ***Then***, try to update the QB application and payroll again. --- **Read Also**- What is [QuickBooks Error H202 and its Solutions](https://dataservicesolutions.com/blog/troubleshooting-methods-to-eliminate-quickbooks-error-h202/). --- ## Way 2: Check the Shared Download Location You need to enable the shared location to update your QuickBooks payroll successfully. So, follow the steps given here to ensure the same. ***First***, launch the QB Desktop on the screen, then choose the Help tab. ***Now***, go to the Product Information window either by pressing the button directly or by hitting the F2 keys. ***Here***, check the location where your downloaded file will be saved. ***After that***, hit the Update QuickBooks under the Help tab. ***Now***, under the Options tab, check the download location again. ***In case*** you find the location is incorrect, then edit it and select the Yes for Shared Download option. ***Finally***, hit the Save button. # To Conclude! Hopefully, these are the easiest ways for you to resolve the **[QuickBooks error 15102](https://dataservicesolutions.com/blog/quickbooks-error-15102/)** while updating the payroll in QuickBooks. However, in case you still get stuck at this, immediately connect with our QuickBooks experts and get help. Call the Toll-free number [+1-(855)-955-1942](tel:+1-(855)-955-1942) and connect today. Read About [Solving QuickBooks Error 15103](https://hackmd.io/@mjmaryjones/rJdkq-A83) also.