# Red Hatter 101 - Helen Chang --- ## Before Onboarding 拿到正式 Offer 至 Onboarding 前，應該會有兩封信 ### Red Hat Offer for `your-name` 需要回填以下資料 並寄到 [yourcareer@redhat.com](mailto:yourcareer@redhat.com) - [x] **Employment Agreement** - 閱讀並簽回 - [x] **Personal Data Form** – 閱讀並簽回 - [x] **Code of Business Conduct & Ethics** – 閱讀並簽回 - [x] **Insurance Enrollment Form** - 閱讀並簽回 - [x] **Health Declaration Form** - 閱讀並簽回 以下部分也須需要一併提交 - [x] **A copy of your marriage certificate** (if applicable) - 可用戶口名簿取代 - [x] **A copy of your child/children birth certificate** (if applicable) - 可用戶口名簿取代 - [x] **A copy of the first page of your bank book or bank card (front & back)** - [x] **A copy of the separation letter issued by your last employer** - you may send it to me after you have on board if you do not have it now - [x] **A copy of your Highest Level Education Certificate** <br> 其中 **Health Declaration Form** 於報到當天，放入Red Hat信封，寫上如下地址，並拿給櫃檯，請櫃檯寄出 ``` 怡安保險經紀人股份有限公司 台北市仁愛路三段136號9樓 Andy He t +886-2-2325-2221 Ext: 209 Direct Line +886-2-6639-0209 f +886223254715 ``` --- ### Red Hat Employment Paperwork Received 當以上文件都寄出後，過一段時間您會收到這封信，會包含您的Job Id 請到[redhat job](https://www.redhat.com/en/jobs/returning-applicants)設定pin code > 請於收到 [Welcome to Red Hat!](#Welcome-to-Red-Hat-盡量在New-Hiring---The-1st-Day-前做完) 前做完，否則屆時需要IT人員協助 --- ### Welcome to Red Hat! (盡量在[New Hiring - The 1st Day](#New-Hiring---The-1st-Day) 前做完) 請到[Pre-employee access: Account Verification](https://www.redhat.com/en/jobs/pre-employment) 填入上一封信裡面重新設定的`PIN code` 及`Job ID` 以及 `email` 之後您會移至[workday](https://wd5.myworkday.com/wday/authgwy/redhat/login.htmld?redirect=n)，並進行密碼設定，在onboard之前，都可以憑這組帳號密碼登入workday 請於workday中完成相關任務 - [x] Update Contact and Personal Information - [x] Enter payment elections - [x] Submit a Photo for your Red Hat Badge - [x] Review required documents - [x] Update Career Profile 接下來就等入坑了 ## CSB(Corporate Standard Build)電腦申請 1. Manager 會詢問您要的[電腦型號](https://source.redhat.com/departments/it/itx/endpoint_systems/laptop_model_offerings)，拿到的時間根據型號及貨源，等待不同時間 2. 有CSB的電腦，後面會免除較多設定 3. 如果報到時，電腦還沒申請下來，請自備電腦 --- # New Hiring - The 1st Day ## 認識環境 + 申請門禁卡 1. Mentor會帶您認識環境，會議室介紹，等等..... 2. 公司的門禁卡需要另外申請，請到櫃檯填寫表單，如果還不知道email，可以請歐姐幫忙查詢，門禁卡大約一天之後會拿到 3. [團保資訊](https://source.redhat.com/career/rewards-portfolio/benefits/taiwanbenefits/healthinsurance) 4. [Red Hat Badge Order](https://redhat.service-now.com/help?id=sc_cat_item&sys_id=ac8bb875a82282004c7185ae62325874) (之前workday 有做過 request badge 的可以跳過) 5. [Order Your Fedora](https://source.redhat.com/groups/public/whereismyfedora) - 通常會發信到workday，讓您申請一頂 6. 新增個人資料至公司 [通訊錄](https://docs.google.com/spreadsheets/d/1bqZNHstH4w-tOxxtuzWh8AGcrlrYrO8_MEmcgT3sPkw/edit#gid=1007694184) 7. 準備印製名片，提供以下資料給歐姐 ``` 中文姓名 英文姓名 公司email Email Alias 手機 ``` 8. 設定印表機 ## 設定帳號 ### 設定Kerberos 帳號及密碼 1. 先找Manager or Mentor 取得`temporary token` 2. 設定VPN，若不是公司電腦 a. macOS - 個人電腦 [(參考KB0009053)](https://redhat.service-now.com/help?id=kb_article_view&sysparm_article=KB0009053) * 下載 [Tunnelblick](https://tunnelblick.net/downloads.html) * 安裝 Tunnelblick * 下載 [Tunnelblick設定檔](https://drive.google.com/file/d/1cxCymKiykeSAmlkQLhe0orrbTRVJ_VIz/view?usp=sharing)，目前是`20211217版本`，爾後`service now`開通後，請記得去下載最新設定檔 * 匯入設定檔 (可以一次全部匯入) b. Windows - 個人電腦 [(參考KB0002244)](https://redhat.service-now.com/help?id=kb_article_view&sysparm_article=KB0002244) * 下載 [OpenVPN](https://openvpn.net/community-downloads/) * 安裝 OpenVPN * 下載 [OpenVPN設定檔]()，目前是`20211217版本`，爾後`service now`開通後，請記得去下載最新設定檔 * 匯入設定檔 (可以一次全部匯入) c. macOS - 公司電腦 * 設定電腦 [(參考KB0004287)](https://redhat.service-now.com/help?id=kb_article_view&sysparm_article=KB0004287) * 安裝VPN [(參考KB0005420)](https://redhat.service-now.com/help?id=kb_article_view&sysparm_article=KB0005420) d. Windows - 公司電腦 * 設定電腦 [(參考KB0008886)](https://redhat.service-now.com/help?id=kb_article_view&sysparm_article=KB0008886) * 安裝VPN [(參考KB0005421)](https://redhat.service-now.com/help?id=kb_article_view&sysparm_article=KB0005421) 3. 連線至VPN，可以從`Tokyo NRT`開始，帳號請輸入email prefix, ex:`kchang`，密碼請輸入`temporary token` 4. 當VPN連上後，進入[https://identity.corp.redhat.com/](https://identity.corp.redhat.com/) 修改`Kerberos Password` [(參考KB0000072)](https://redhat.service-now.com/help?id=kb_article_view&sysparm_article=KB0000072) Note: 新設定的 Kerberos 密碼可能需要等一段時間才會正式使用 "Your new Kerberos password should take effect in 45 minutes." ### 設定2FA [(參考KB0001764)](https://redhat.service-now.com/help?id=kb_article_view&sysparm_article=KB0001764) 1. 下載 Authenticator Extension for Google Chrome Browser a. [下載處](https://chrome.google.com/webstore/detail/authenticator/bhghoamapcdpbohphigoooaddinpkbai) b. 在瀏覽器右上角，可以看到瀏覽器外掛 2. (Optional)行動裝置下載Google Authenticator a. iOS [(參考KB0001705)](https://redhat.service-now.com/help?id=kb_article_view&sysparm_article=KB0001705) * On your iPhone or iPad, open the App Store * In the App Store, search for Google Authenticator * From the returned search results, install the Google Authenticator application b. Android [(參考KB0001779)](https://redhat.service-now.com/help?id=kb_article_view&sysparm_article=KB0001779) * On your Android device, open the Google Play Store * Search for Google Authenticator * From the search results, beside Google Authenticator, tap Install 3. 連線至VPN 4. [https://token.redhat.com/](https://token.redhat.com/) `username` 為你的email prefix，`Kerberos Password` 輸入剛剛設定完的`Kerberos Password` 5. 新增一組HOTP，若有多個裝置，則需申請多組 > 當2FA申請完後，之後除了[https://token.redhat.com/](https://token.redhat.com/)，其餘大多服務需要 `PIN(Kerberos password)` + `TOKEN(2FA Token)`才能登入 ### 登入ROVER APP (Dashboard) 1. 進入 [ROVER APP](https://rover.redhat.com/apps/)後，輸入 `username`, `PIN + Token` 2. 確認以下網址都能進去 - [ ] [https://wd5.myworkday.com/redhat/d/home.htmld](https://wd5.myworkday.com/redhat/d/home.htmld) - 請假，個人資料，薪資轉帳相關 - [ ] [https://redhat.service-now.com/](https://redhat.service-now.com/) - service-now 開單，問題需求，KB.... - [ ] https://pnt.redhat.com/ - Product Slides，2021年底將停掉 - [ ] https://redhat.highspot.com/ - Sales Content，內部素材，簡報檔，製作投影片好幫手 - [ ] https://source.redhat.com/ - 公司內部相關資料，內部專案，福利... - [ ] https://mail.google.com/a/redhat.com/ - 公司Gmail信箱 - [ ] https://calendar.google.com/a/redhat.com/ - 行事曆, [User Guide(參考KB0003984)](https://redhat.service-now.com/help?id=kb_article_view&sysparm_article=KB0003984) - [ ] https://drive.google.com/a/redhat.com/ - Google 雲端硬碟, [User Guide(參考KB0004546)](https://redhat.service-now.com/help?id=kb_article_view&sysparm_article=KB0004546) - [ ] https://redhat.bluejeans.com/ - 線上會議用 - [ ] https://videos.learning.redhat.com/ - Red Hatter的YouTube?? - [ ] https://referrals.redhat.com/ - 紅帽大使，歡迎朋友們一起加入紅帽，推薦越多，獎勵越多 以下部分，開通時會寄信通知，再點擊設定密碼 - [ ] https://start.learning.redhat.com/ - Red Hat University，內部教育訓練入口網站 - [ ] https://learning.redhat.com/ - 舊版教育訓練網站 - [ ] https://role.rhu.redhat.com/ - 證照相關成網站，於Red Hat University enroll的課程，有些會連到這邊 - [ ] https://redhat.my.salesforce.com/ - CRM系統，業務相關, [教學手冊](https://source.redhat.com/groups/public/support-delivery/global_support_delivery_wiki/support_delivery_salesforce_user_manual) - [ ] https://rhebs.corp.redhat.com/ - 報帳，support table相關 - 需有`RH TW IEXPENSE ENTRY`權限 ------ - [ ] [Customer Portal](https://access.redhat.com) - Issue 與`GSS`, `Jira` 同步，注意[Working with Global Support Delivery](https://source.redhat.com/groups/public/gcs-community/customer_success_community_wiki/working_with_global_support_delivery) - [ ] [GSS](https://gss.my.salesforce.com/) - 無法登入請參考[KBKB0007252](https://redhat.service-now.com/help?id=kb_article_view&sysparm_article=KB0007252), 或直接提交[表單](https://redhat.service-now.com/help?id=sc_cat_item&sys_id=33f8a8fe136d16001aba3eff3244b070&sc_catalog=1a98389b4fa25b40220104c85210c7d4&sysparm_category=979f091f13aa1700dce03ff18144b0b5)，填回之後系統會回覆您，請您`verify account`，此時請再設定密碼，Ticket 資訊最為詳細，另外如果需要在case 上attach bugzilla number，須到[這邊](https://redhat.service-now.com/help?id=kb_article_view&sys_kb_id=a34e39f9db3ba010c4db45e81396192d) 開權限 - [ ] [申請Email Alias](https://redhat.service-now.com/help?id=sc_cat_item&sys_id=f627e275901b1900df633076487d4688) - 讓其他人透過Alias email也能聯絡到你 - [ ] [Email Signature](https://redhat-email-signature-mot-workbench--runtime-int.apps.int.spoke.prod.us-east-1.aws.paas.redhat.com/) - 設定完後，請參考[這邊](https://source.redhat.com/groups/public/brand-communities/brand_team_wiki/how_to_set_up_your_red_hat_email_signature)到Gmail中設定 - [ ] [bugzilla](https://bugzilla.redhat.com/) - 請自己開通，右上角 `Login`按鈕，選擇`Red Hat Associate` 來開通帳號 - [ ] [RHU 的教材](http://coursebooks.rhu.redhat.com/watermarker/) - 貌似過期了，請到LHU enroll 課程吧 - [ ] [JIRA](https://issues.redhat.com/) - [使用手冊](https://source.redhat.com/groups/public/support-delivery/global_support_delivery_wiki/support_delivery_salesforce_user_manual)， 通常access.redhat 開通，就可以登入了 > 如果以上連結無法存取，請聯繫mentor 或manager 協助開單，如果你的[`https://redhat.service-now.com/`](https://redhat.service-now.com/) 已經開通，也可以自己開單聯繫IT # NHO (New Hire Orientation) [Welcome to Red Hat](https://source.redhat.com/career/for-new-hires) > 由於Covid-19的關係，目前所有課程均改為線上，聽說以往都會送出國受訓，真是讓人羨慕呢 確認[https://start.learning.redhat.com/](https://start.learning.redhat.com/) 開通後，應該會自動enroll相關課程 課程分為兩部分 一部分是自我學習，包含公司文化，福利....相關，另一部分是Instructor Led的課程，需要提前預約 ## Video Conference Tool ### Teams ### Google Meets ### Bluejeans ### Zoom ### Bomgar(X) -> BeyondTrust [bomgar remote access tool manual](https://source.redhat.com/groups/public/support-delivery/global_support_delivery_wiki/bomgar_remote_access_tool_manual) <-已棄用 [BeyoundTrust Remote Access tool](https://source.redhat.com/groups/public/cee-enablement/cee_enablement_wiki/beyondtrust_remote_access_tool_manual) ## Messanger Tool 根據不同的position 有不同的群組 ### Line Group - [x] RH TW 2.0 - [x] PTO & Travel Update - 個人休假請到這邊通知，知會主管，並上workday 請假，及上Happy Calander - [x] RH TW Service Team - GPS & TAM 群組用 - [x] Red Hat TW/HK TAM - 港台友好TAM交流群組 - [x] Red Hat OpenShift Bistro - OpenShift TAM ### Signal Group - [x] Red Hat TW Broadcast - 港台友好交流群組 ### Slack Channel - [x] [RHTW](https://rhtw.slack.com/signup#/domain-signup) - Slack 群組，請自行搜尋 `#openshift-*`, `#redhat` ### 微信群 - [x] CEE GCG - Customer Experience & Engagement Greater China Group - [x] RH Internal - CEE OCP 行动队 - 大中华区OCP讨论群 # 實用小網站 * Red Hat Material - [Brand 及 企業識別](https://www.redhat.com/en/about/brand/standards), [Personality in Design](https://docs.google.com/presentation/d/1Rnq0KspGcyn46Vi9VKUR6GM9bir9lCr60KRYFq_ZgBM/edit#slide=id.gc6d1b8b9e6_0_399), [Icon Repo.](https://docs.google.com/presentation/d/1SRhy8-bYBgaA3Jsi1t_Fxz-Yo9ORgdRy5Kec9hg_wSM/edit#slide=id.gb24fcfdda7_15_1839) * [RH Dictionay](https://source.redhat.com/groups/public/red-hat-dictionary-or-lexicon/red_hat_abbreviations_acronyms_and_initialisms_dictionary_wiki/rh_dictionary_letter_a) - 看不懂縮寫嗎？來這邊找找！！ * [RH Bugzilla](https://bugzilla.redhat.com/) - 客戶遇到的問題，先來這邊找找 * [RH TW Google Drive](https://drive.google.com/drive/u/0/folders/1vbEdlGg1dObReHuKYaXowVaucVb72RL-) - 蠻多實用資料，[這裏](https://docs.google.com/spreadsheets/d/1UUGHdEQvneKNhha_6Fw385HvGqhIERkF1K0BbBPaBx4/)也是 * LAB 環境 * [rhpds](https://rhpds.redhat.com/) – need to [apply](https://source.redhat.com/groups/public/rhse/red_hat_skills_exchange_wiki/rhse_lab_environments_and_red_hat_product_demo_system_rhpds_access_instructions) * 登入帳號 ${your redhat email accountname}-redhat.com * [opentlc](https://labs.opentlc.com/) – need to apply via email * [台北辦公室lab](https://docs.google.com/document/d/1sScnIIDY_1jLcabCz_OBjMvYbgTx7b72ROgSjsEmlqU/edit) * [Quick Lab](https://quicklab.upshift.redhat.com/clusters?username=sharedclusters) * [可以用的環境總表（含 OCP3, OCP4)](https://employee.openshift.com/register/employee/introduction) * [Beaker](https://beaker.engineering.redhat.com/) * [Marketing 相關](https://hackmd.io/AGRorhVbQnKEzl0mh1SFSg?sync=&type=) * [Linkedin Learning](https://www.linkedin.com/learning) * [認證相關](https://source.redhat.com/career/developmentplanning/startlearning/red_hat_university_wiki/red_hat_training_rht_courses_and_certifications_for_red_hat_employees) - 如果要報名認證課程，請到[LMS](https://training-lms.redhat.com/sso/saml/auth/redhat )報名，第一次報名必須填寫表單，加入discount group，[表單](https://redhat.service-now.com/help?id=sc_cat_item&sys_id=b92a06471306a600196f7e276144b092)內容如下 > How can I help you: `Red Hat Online Learning (ROLE)/Red Hat Learning Subscription (RHLS)` How can we help you with Red Hat Online Learning or Red Hat Learning Subscription?: `Other issue` Other issue with Red Hat Online Learning or Red Hat Learning Subscription: `none` Red Hat Customer Portal Username (Red Hat Login): `rhn-support-kerberosId` Please explain the issue you are experiencing: `Would you please add me to the discount group, it's my first time trying to take the certification.` * [預約考試](https://rhtapps.redhat.com/individualexamscheduler/#/Dashboard) - 有分線上跟到場 * [報帳須知](https://hackmd.io/f7fCoXtTR3unPfXIIjpg2Q) - 要到 [報帳影片版](https://drive.google.com/file/d/1cVNW6hzKj_nDCXgWIILqq56wH_6ftY3H/view) * [請假相關](https://docs.google.com/presentation/d/1BgyNrtiYk2NXAFGzyZl6aYRzH9yAABZFinhX09R_2w4) * [讓客戶認識OCP](https://developers.redhat.com/learn) - 可以順便玩玩OCP * [IT New Hure Hub](https://redhat.service-now.com/kb?id=kb_article&sysparm_article=KB0001704) - 有關IT的疑難雜症的入口網頁 * [Product Page](https://pp.engineering.redhat.com/) - 產品資訊 release date, life cycle，專有名詞介紹如下 * PGM, Program Management * OPS, Operations * GTM, Go to Market * ENA, Enablement * GEO, Geo(Geography (location)) Readines * DEP, Dependencies * PX, [Product Experience](https://source.redhat.com/groups/public/plm/plmrm/pxe) * [Enginnering Tool](https://engineering.redhat.com/) - Testing environment (Tower or ...) GitLab * [KCS](https://source.redhat.com/groups/public/cee-kcs-program/cee_kcs_program_wiki/kcs_introduction) - 找時間研究 * [GCS TAM Playbooks](https://docs.google.com/document/d/1bWcwIIhJmqcWT6HZD8pz-iSplsLXEDaTcoBtcxFjehk) * [TAM Onboarding: week 1 checkpoint](https://source.redhat.com/groups/public/gcs-community/customer_success_community_wiki/tam_onboarding_week_1_checkpoint) # Travel * [Global Expense + Travel (GET)](https://source.redhat.com/departments/finance/travel) * [Egencia: Booking Business Travel at Red Hat](https://source.redhat.com/departments/finance/travel/expense__travel_wiki/booking_business_travel_at_red_hat) * [Global Expense + Travel Program: GET Policy Highlights](https://source.redhat.com/departments/finance/travel/expense__travel_wiki/global_expense__travel_policy_highlights) # Routine Job ## TAFW (Time Away from Work) 1. 請先閱讀 # TAM 相關 ## Basic Knowledge - [x] [TAM Manual](https://source.redhat.com/groups/public/gcs-community/customer_success_community_wiki/tam_manual) - [x] [TAM Check List](https://docs.google.com/spreadsheets/d/15_J1Hq0Gg-rb7i-Fdpq9Yp35Tteya1kWYM7CLQ2YD-Y/edit?usp=sharing) - 前三個月 weekly report to manager，三個月後bio-weekly report - [x] [Maximising the Value of Red Hat Technical Account Management](https://docs.google.com/document/d/14j6Yz3EFnksbjHg8moM-lufhPWQSKbuLqr4Z-sfMnvY/edit#heading=h.n0y64jspqymh) - 描述TAM在公司客戶及Partner 之間的定位，如何產值最大化 - [x] [GCS Technical Enablement Guide](https://docs.google.com/document/d/1pph4XW9wosxtUB9cM59hM8jpcXzZjD3eTtC2-TcIZ6s/edit#) - TAM Technical 基礎 - [x] [TAM Lifecycle and On-Demand Playbooks](https://docs.google.com/document/d/1bWcwIIhJmqcWT6HZD8pz-iSplsLXEDaTcoBtcxFjehk/edit#) - - [x] [TAM Comparison](https://docs.google.com/spreadsheets/d/1ssYiopfwEUz3vTfYIdtPKnEwK_ROs5y22If5fkZase0/edit#gid=0) - 比較SA, GPS, TAM的差異 - [x] [Price Book](https://docs.google.com/spreadsheets/d/1dN4ag9ziYEmG--C9JwyA0WiRU3IUA7SOxo4oWGSlTQ8/edit#gid=1983940216) - 2022 Q3 price book - [x] [繁中DataSheet](https://docs.google.com/spreadsheets/d/1gfzgqfPc_U9JbNj7OGBQxYZ9ZAuJOoqCbr6h6hBV6Xo/edit#gid=0) - [x] [30 Day Onboarding Survey' for Onboarding](https://wd5.myworkday.com/redhat/d/unifiedinbox/initialinbox/2998$17139.htmld) - 要到workday填寫 - [x] [Know, Do, Say Matrix ](https://docs.google.com/document/d/1JBmuFHxIwMs33guHa06E_NAxCnIR7nmQz6r04PClMiA/edit) - [x] [Red Hat Portfolio Overview](https://docs.google.com/document/d/1EXpOEP3_K73n2ihlhitkBP6fLyKltUY7JSVMho6zKe8/edit) - [x] [SBR FAQ](https://source.redhat.com/groups/public/support-delivery/global_support_delivery_wiki/sbr_faq) - [x] [TAM Brochure](https://redhat.highspot.com/items/570ecdbcaf772d3ef60002a2) - [x] [TAM Engaement Plan Template](https://docs.google.com/document/d/1uterPd-q5LRxc2Uy63jYFW6Pfk3pylqIs4KTpPyWb34/edit) - [x] [Set up Salesforce Views and your User Profile](https://source.redhat.com/groups/public/technical-account-management/technical_account_management_wiki/new_hire_orientation_gcs_onboarding_peer_tasks#jive_content_id_Set_up_Salesforce_Views_and_your_User_Profile) - [x] [KCS (Knowledge-Centered Support)](https://source.redhat.com/groups/public/gcs-community/customer_success_community_wiki/tam_manual#jive_content_id_KCS_KnowledgeCentered_Support) - [x] [Being a Technical Account Manager (TAM) - A day in the life](https://www.redhat.com/en/blog/being-technical-account-manager-tam-day-life?source=tag&term=22621) ## TAM Training ### Part-1 - [ ] [Things you need to know when working at Red Hat](https://source.redhat.com/aboutredhat/about_red_hat_wiki/things_you_need_to_know_when_working_at_red_hat) - - [ ] [TAM Engagement and Deliverables](https://source.redhat.com/groups/public/gcs-community/customer_success_community_wiki/tam_engagement_and_deliverables) - [ ] [New Hire Orientation: Customer Success Onboarding Peer Tasks](https://source.redhat.com/groups/public/technical-account-management/technical_account_management_wiki/new_hire_orientation_gcs_onboarding_peer_tasks#jive_content_id_Practice_the_Workflow) ## IRC [(參考KB0001901)](https://redhat.service-now.com/help?id=kb_article_view&sysparm_article=KB0001901) 1. macOS - LimeChat [(參考KB0008885)](https://redhat.service-now.com/help?id=kb_article_view&sysparm_article=KB0008885) 2. macOS - LimeChat [(參考KB0000282)](https://redhat.service-now.com/help?id=kb_article_view&sysparm_article=KB0000282) 3. Windows 10 CSB [(參考KB0000108)](https://redhat.service-now.com/help?id=kb_article_view&sysparm_article=KB0000108) [Introduction to IRC at Red Hat](https://source.redhat.com/departments/pnt/pnt_cee/pnt_customer_experience_and_operations_wiki/introduction_to_irc_at_red_hat#jive_content_id_Servers) [Command List](https://redhat.service-now.com/help?id=kb_article_view&sysparm_article=KB0001987) [IRC Channels](https://source.redhat.com/groups/public/almanac/almanac_wiki/irc_channels) [CEE Openshift](https://source.redhat.com/groups/public/gss-openshift) ## Mail List Subscription [Mailman List - old(請連VPN)](https://mailman-int.corp.redhat.com/mailman/listinfo) or [Mailman List(請連VPN)](https://mailman-eng.corp.redhat.com/mailman/listinfo) - [ ] [Gcs-gcg-list](https://mailman-int.corp.redhat.com/mailman/listinfo/gcs-gcg-list) - Internal email list for Red Hat Global Customer Success team in China, HongKong and Taiwan. - [ ] [Gcs-twhk-list](https://mailman-int.corp.redhat.com/mailman/listinfo/gcs-twhk-list) - Taiwan and HK TAM mail list - [ ] [Tw-list](https://mailman-int.corp.redhat.com/mailman/listinfo/tw-list) - Taiwan office staff Internal Communication - [ ] [tamlab](https://mailman-int.corp.redhat.com/mailman/listinfo/tamlab) - coordinate TAM lab resources - [ ] [aos-devel](https://mailman-int.corp.redhat.com/mailman/listinfo/aos-devel) - In order to cccess [Internal Document](https://drive.google.com/drive/folders/1FcbjTQp9ujizZrAbiMwTQoGOVUAf4El6) - [ ] [memo-list](https://mailman-int.corp.redhat.com/mailman/listinfo/memo-list) Telcom 相關 - [ ] [rh-telco5g-field-support](https://post-office.corp.redhat.com/mailman/listinfo/rh-telco5g-field-support) - [ ] [kni-devel](https://post-office.corp.redhat.com/mailman/listinfo/kni-devel) - [ ] [all-telco](https://post-office.corp.redhat.com/mailman/listinfo/all-telco) > 以上群組，可以搜尋關鍵字 `TW`, `TAM` 找到 ## 需要看的文件 - [ ] [Product Security](https://source.redhat.com/groups/public/product-security) - [ ] [Customer Experience and Engagement](https://source.redhat.com/departments/pnt/cee) - [ ] [Customer Experience and Engagement presentations](https://source.redhat.com/groups/public/customer-experience/cee_strategic_programs_wiki/customer_experience_and_engagement_presentations) ## OCP - [ ] [JIRA in OpenShift](https://docs.google.com/document/d/1q5dotlhNpODhfrn0Lo3M-0hgTk2oF9wbxVhNuLYs5zE/edit) - [ ] [Red Hat Hybryid Cloud Consoole](https://console.redhat.com/) - 想要建立什麼 這邊都可以創建 - [ ] [OCP Sizing and subscription guide](https://www.redhat.com/cms/managed-files/cl-ocp-sizing-detail-f18638wg-201909-en.pdf) - [ ] [OCP Elsaticsearch SnapShot and Restore](https://docs.google.com/document/d/1XkyAZcWtulnI_MVk0A-4s7O2iBNYe0K-/edit) - [ ] [quay.io](https://quay.io/repository/) - [ ] [TAM Kick-off Example](https://docs.google.com/presentation/d/1EADlFt4u2q9-JOTiCC0k53PhzT-SidBUwArX1BxBYZQ/edit#slide=id.ga802546e93_1_405) ## OKR and workday [https://wd5.myworkday.com/redhat/d/home.htmld](https://wd5.myworkday.com/redhat/d/home.htmld) Talent and Performance => My Individual Performance Goals => Add 把[https://docs.google.com/document/d/1hN-FI3DUADx0JM0903ltvwYV2Lw57tPMQo16c6a35PM/edit#](https://docs.google.com/document/d/1hN-FI3DUADx0JM0903ltvwYV2Lw57tPMQo16c6a35PM/edit#) 淺紫色大項，填入`Performance Goal` 欄位 OKR [Karl's Agenda Builder (KAB)](https://kab.usersys.redhat.com/accounts/login/) - 需要連VPN，is a reporting tool to create support oriented agendas for leading meetings with Red Hat's strategic clients.，用於產生月報 Template [lucid](https://lucid.app/documents) [CVE Check](https://gitlab.cee.redhat.com/gcs_china/cvetrack)