# Multi-level access to online meeting rooms - A commons of digital roomspace

>The operational characteristics in this section are looked after by the Services and User Relations cricle.

Meet.coop provides three tiers of access:
- **Free accounts** - for individuals and low-funds organisations, for trial experience and limited operational use of our infrastructure.
- Accounts under several levels of **fair-use** and expected **financial contribution**
- **Dedicated servers** and complex, high-traffic **events** - individually negotiated access to our infrastructure or expertise, and case-specific financial contributions.

For access levels and contributions see [the wiki](https://wiki.meet.coop/wiki/Service_levels). Here is the table of service levels and contributions, @ 18aug2020 . .


The services and user relations circle is responsible for administration of the above, together with the following associated aspects:
- Simplicity and coherence of the coop’s **public presence**
- Simplicity and coherence of the experience of **room administration** and **account administration**
- **Service levels** and **fair-use agreements**: see Wouter’s recent draft
- Operating fair-use agreements
- Reselling arrangements
- Cultivating an **affiliated network** of active and significant room users
- **Events** liaison
- Negotiating **dedicated-server** accounts
### Reception desk/front-office for account-related interactions
Includes . .
- FAQs
- Highlighting forum links, curating forum threads, issue monitoring and responses in the forum
- Chat arrangements, on-call arrangements
- Opening and closing accounts
- Front-office interface to operational documentation and data, including account payments
### Service/usage roadmap
Includes . .
- Accumulating expertise in how our federated organisations really need to **use BBB rooms**
- What **associated tools** they need to have available in the browser or on the desktop in conjunction with rooms, in order to fully facilitate their practice in their specific sector; and
- Evolving a open information resource on room usage and **sectoral mobilisation** of the infrastructure.
### External communications and brand presentation
Includes . .
- Branding and public-facing **media**
- Promoting the participation of ‘demanding users’ who may also participate as **operational** members, through invitations to membership.

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>Tacitly, all of the above constitute a **commons of digital roomspace**, mobilised sector-by-sector across an evolving commons-cooperative economy, and collaboratively steered by sector-specialised users.

The rationale of this commons and its stewarding is an **open and collaborative**, evolving, use-oriented **working relationship** between the real-world users of a distributed technology infrastructure and the teams who maintain access to the infrastructure and oversee its development.