# If QuickBooks is Not Working, Go Through This Blog


In case QuickBooks is not working, you won’t be able to resume performing any accounting operations. This issue can arise from several causes, including a damaged Windows Operating System, lengthy company file names, corrupt hard drives, improper QuickBooks installation, and other factors. Moreover, this can be caused by a damaged QBWUSER.INI file.<div>In order to guide you through complete troubleshooting steps, we have compiled a detailed blog, mentioning information in various segments. Jump into the post to get a deeper understanding of them.</div><div><b><i><blockquote>In case resolving the QuickBooks not working issue seems difficult to you, you can contact a professional&nbsp; and let them deal with this. Give a ring to our QB Desktop 1.855.738.2784.</blockquote></i></b></div><h2 style="text-align: left;">Know the Possible Reasons Why QB is Not Functioning</h2><div>There can be a number of reasons why <b><a href="https://blog.accountinghelpline.com/quickbooks-desktop-issues/quickbooks-wont-open/">QuickBooks won’t open</a></b>. Go through this section to know some of them:</div><div><ol style="text-align: left;"><li>It might be due to the lengthy company name.</li><li>Such an issue can be caused by a damaged Windows Operating System.</li><li>This can get triggered by hard drive corruption.</li><li>One common reason that can cause this problem in your QuickBooks is damaged program files.</li><li>In case QB Desktop is not installed properly or the installation was damaged.</li><li>A damaged or missing QBWUSER.INI file can be one of the causes for this issue.</li></ol><h2 style="text-align: left;">Fixes You can Try When QuickBooks is Not Working</h2></div><div>Consider the following solutions that can be used if QB freezes or stops working. Let me give you a walk-through of each method one by one and help you find the most appropriate one.</div><h3 style="text-align: left;">Solution 1: Run Quick Fix my Program</h3><div><ol style="text-align: left;"><li>Open QB Tool Hub.</li><li>Tap on the <b>Program Problems</b>.</li><li>Choose <b>Quick Fix my Program</b>.</li><li>Start QB Desktop and access your data file.</li></ol><h3 style="text-align: left;">Solution 2: Run QuickBooks Install Diagnostic Tool</h3></div><div><ol style="text-align: left;"><li>Open QB Tool Hub.</li><li>Choose <b>Program Problems</b>.</li><li>Tap the <b>QuickBooks Install Diagnostic Tool</b> and wait for 20 minutes to let the tool work on repairing.</li><li>After the tool has finished working, restart the computer.</li><li>Next, you need to open QB Desktop again.</li></ol><h3 style="text-align: left;">Solution 3: Rename the QBWUSER.INI file</h3></div><div><div>From the section above, we got to know that such an issue can be a result of a missing QBWUSER.INI file. That’s why we try to rename this file and see if this issue gets resolved.</div></div><div>See how to rename this QBWUSER.INI file:</div><div><ol style="text-align: left;"><li>Open the folder where you have saved the <b>QBWUSER.INI file</b>. It is mainly found in: Users[Your user name]AppDataLocalIntuitQuickBooks [year]</li><li>If you are unable to locate this file, you will have to enable Hidden files and folders.</li><li>Right-click on the <b>QBWUSER.INI file</b>.</li><li>Tap on the <b>Rename</b> option.</li><li>After this, you need to add <b>.old</b> to the end of the file name (QBWUSER.ini.old) so that you will easily recognize it as an old file.&nbsp;</li><li>Next, you are required to rename the <b>EntitlementDataStore.ecml</b> file.</li><li>Open QB Desktop again.</li><li>If you could easily open the file after renaming those files, try to open a sample company file.&nbsp;</li><li>Observe that if you are able to open this sample company file but not your original one, you must copy it to another location.&nbsp;</li><li>Now, try to open the file from this location, and if you are able to do so, the problem lies in the folder and or the folder permissions are not configured properly.</li><li>If you are still unable to open your file from a different location, then the company file is more likely to be the reason behind it.</li></ol><h2 style="text-align: left;">What You Should Remember</h2></div><div>We hope that this blog holds sufficient information to explain to you why <b>QuickBooks is not working</b> and how you can get rid of this. If you don’t want to take a risk and prefer to discuss it with an expert, dial <b>1.855.738.2784</b>.</div><div style="text-align: center;"><b><i>You may also see: <a href="https://hackmd.io/@markwilliam8506/fix-and-detect-why-quickbooks-freezes-and-stops-responding">How to fix QuickBooks freezing and stopping responding?</a></i></b></div>