# Fix and Detect Why QuickBooks Freezes and Stops Responding


<p>Are you stuck in a loop where <b>QuickBooks freezes and stops responding</b> when you attempt to open it? Don’t worry, this can be fixed without any data loss. In this blog, we have precisely mentioned the reasons why this happens and solutions to rectify it. For instance, a damaged QBWUSER.ini file, system cache, and long company file names are some triggering factors that can lead you to such problems. Let’s review the entire page and see what you have suggested to get rid of it.</p><p><b><i></i></b></p><blockquote><b><i>If you don’t want to risk your data by fixing QB issues on your own, consult a professional and seek their help. Give a call 1.855.738.2784 to connect with a QB expert.</i></b></blockquote><p></p><h2 style="text-align: left;">Potential Causes Why You Can’t Run QuickBooks</h2><div>Know the reasons why QB Desktop stopped responding and has disrupted your workflow:</div><p></p><ol style="text-align: left;"><li>The primary reason why QB freezes is the long company file name.</li><li>It might be due to damaged company files.</li><li>One such reason that might lead you to such issues is the system cache.</li><li>In case the QBWUSER.ini file is damaged.</li></ol><h2 style="text-align: left;">Solutions to Implement If QuickBooks Freezes and Stops Responding</h2><div>If you have understood why <b><a href="https://blog.accountinghelpline.com/quickbooks-desktop-issues/quickbooks-wont-open/">QuickBooks won’t open</a></b>, we can move towards troubleshooting. Let’s see what experts have suggested you perform to eliminate the problem:</div><h3 style="text-align: left;">Solution 1: Download QB Install Diagnostic Tool</h3><div>To resolve such issues, you can use the Install Diagnostic Tool, which is designed to identify and repair component-related issues. See how this has to be implemented:</div><p></p><div><ol style="text-align: left;"><li>Visit a preferred website to download the QB Connection Tool.</li><li>Now, save the file where it can be easily accessed later when needed.</li><li>Then, you need to close the background running programs.</li><li>Run the <b>QB Install Diagnostic Tool</b> and wait for approximately 20 minutes for the tool to complete. The duration may increase or decrease depending on the internet speed and PC performance.</li><li>After this, you need to restart your computer and see if things have been repaired.</li></ol><h3 style="text-align: left;">Solution 2: Rename the QBWUSER.ini file</h3></div><div>The primary reason why the QB stops responding is a damaged or missing QBWUSER.ini file. Therefore, we can try to rename the file to check if the problem gets resolved by this step. See how to rename the QBWUSER.ini file.</div><div><div><ol style="text-align: left;"><li>Go to the folder where you save your company files. It is usually present in the It is possibly present in <b>Users[Your user name]AppDataLocalIntuitQuickBooks [year]</b>. In case you can’t locate the folder, you will need to enable the hidden files and folders.</li><li>Right-click on the <b>QBWUSER.ini file</b>.&nbsp;</li><li>Tap on <b>Rename</b>.</li><li>After choosing the rename, you need to append the <b>.old</b> suffix to the file name, which will look like <b>(QBWUSER.ini.old)</b>.</li><li>Now, rename the <b>EntitlementDataStore.ecml</b> file.</li><li>Open the QBDT again.</li><li>After you have renamed both the files, you can open the application. Attempt to open the sample file.</li></ol><div>If you can easily access the sample but not your own company file, it can be due to a damaged folder where your file is stored. You can try to move your file to another folder, open it from that location to see if the issue was in the folder.</div></div></div><div>If you are able to open it from a different location, the problem lies in the folder. Alternatively, your company file is itself damaged. And, before doing anything, you must restore a backup of your company file to be prepared for any mishap.</div><div>In case you were not able to open the sample company file, it could be due to a fault in the QB installation process.</div><h2 style="text-align: left;">Wrap It Up</h2><div>We hope that the blog has clearly elaborated on why <b>QuickBooks freezes and stops responding</b>. To demonstrate the reasons, it consists of a section explaining the causes briefly. Along with this, you have also provided resolutions to eliminate such issues. If you still have queries regarding this, don’t hesitate to consult with our certified expert at <b>1.855.738.2784.</b></div><div style="text-align: center;"><b><i>You may also read: <a href="https://hackmd.io/@markwilliam8506/quickbooks-freezes-when-trying-to-email-ivoice-reliable-solutions">QuickBooks Freezes When Trying to Email Invoice, How to Fix it?</a></i></b></div>