# Comprehensive Guide to QuickBooks Unsupported Browser Error
<p>A random issue may arise while you log in to QB Online, known as the <b>QuickBooks unsupported browser error</b>. It mainly occurs when you log in to your QBO using Internet Explorer 11 and Safari 10.1 on Windows and macOS. The reasons that could be responsible for causing it are incorrect internet settings, expired security certificates, cache, temporary files, and others. The message you may see on your screen during this error is:</p><p><span id="docs-internal-guid-cad6215b-7fff-3c8f-8dd1-63ba2afbbcf4"></span></p><div align="left" dir="ltr" style="margin-left: 0pt;"><table style="border-collapse: collapse; border: none; table-layout: fixed; width: 468pt;"><colgroup><col></col></colgroup><tbody><tr style="height: 0pt;"><td style="border-bottom: solid #000000 1pt; border-left: solid #000000 1pt; border-right: solid #000000 1pt; border-top: solid #000000 1pt; overflow-wrap: break-word; overflow: hidden; padding: 5pt 5pt 5pt 5pt; vertical-align: top;"><p dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: transparent; color: black; font-family: Arial,sans-serif; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; white-space: pre;">“Unsupported Browser, We have detected that you are using an unsupported web browser.”</span></p></td></tr><tr style="height: 0pt;"><td style="border-bottom: solid #000000 1pt; border-left: solid #000000 1pt; border-right: solid #000000 1pt; border-top: solid #000000 1pt; overflow-wrap: break-word; overflow: hidden; padding: 5pt 5pt 5pt 5pt; vertical-align: top;"><p dir="ltr" style="line-height: 1.2; margin-bottom: 0pt; margin-top: 0pt;"><span style="background-color: transparent; color: black; font-family: Arial,sans-serif; font-size: 12pt; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; white-space: pre;">Error: It looks like you’ve got an old version of Internet Explorer.”</span></p></td></tr></tbody></table></div><p>To help you eliminate this error in the first place, we have suggested some general resolutions below. Walk through the entire blog and learn the reasons that trigger this issue and the solutions that can be helpful in rectifying this.</p><p><b><i></i></b></p><blockquote><b><i>Dealing with a QuickBooks unsupported browser error? It’s OK. Getting an error in QB is not rare, but they can be easily resolved if you follow the instructions in order. If you are afraid of performing such actions alone, don’t hesitate to consult a professional. Dial 1.855.738.2784 to do so.</i></b></blockquote><p></p><h2 style="text-align: left;">Potential Culprits Behind Unsupported Browser Problems in QuickBooks</h2><div>The following are some reasons that might be responsible for the QuickBooks unsupported browser error. Let’s have a look at some of the causes:</div><div><ol style="text-align: left;"><li>Expired security certificates.</li><li>Incorrect internet settings.</li><li>Cache, temporary files, and others.</li><li>Outdated QuickBooks or browser. </li><li>Due to browser cache or internet issues, you might fall into the <b><a href="https://blog.accountinghelpline.com/quickbooks-desktop-issues/quickbooks-script-error/">QuickBooks script error</a></b>.</li></ol><h2 style="text-align: left;">Delve into Troubleshooting Methods for QuickBooks Unsupported Browser Error</h2></div><div>If you are stuck with an unsupported browser error and want to instantly get rid of it, here are some solutions you can implement. See what the steps are:</div><h3 style="text-align: left;">Solution 1: Reset QBO data</h3><div><ol style="text-align: left;"><li>Go to <b>QuickBooks Online</b>.</li><li>Choose the <b>File</b> tab.</li><li>Click on <b>Clear Cache/Refresh</b>.</li><li>Head to the <b>Help</b> tab.</li><li>Pick the <b>Reset App Data</b>.</li><li>Restart QBO data.</li></ol><h3 style="text-align: left;">Solution 2: Set Intuit as a trusted site</h3></div><div><b>In Google Chrome:</b></div><div><div><ol style="text-align: left;"><li>Tap on the <b>three</b> dots that you will find at the top-right corner.</li><li>Open <b>Settings</b>.</li><li>Hover over the three dots in the <b>settings</b>, and you will see a list of settings there.</li><li>Click on <b>Privacy and Security</b>.</li><li>Choose the <b>third-party cookies</b> section. </li><li>Look for the <b>Allowed to use third-party cookies</b> option and pick <b>Add</b>.</li><li>Add <b>intuit.com</b> and then save.</li></ol><div><b>In Safari:</b></div></div></div><div><div><ol style="text-align: left;"><li>Open <b>Intuit.com</b>. </li><li>Go to <b>Safari</b>.</li><li>Choose <b>Bookmarks</b>.</li><li>Tap <b>Add Bookmark</b>.</li><li>Hover over the drop-down and select <b>Add this page to</b>.</li><li>Choose <b>Favorites</b>.</li><li>Tap <b>Add</b> to save the bookmark.</li></ol><div><b>In Microsoft Edge:</b></div></div></div><div><ol style="text-align: left;"><li>Open the <b>Microsoft Edge</b> browser.</li><li>Click <b>Settings</b>. </li><li>Head to the <b>Cookies and Site Permissions</b> section.</li><li>Click on the option that says, <b>Manage and delete cookies and site data</b>. </li><li>Go to the <b>Allow</b> section.</li><li>Choose <b>Open</b>.</li><li>Pick <b>Add</b> to save after entering intuit.com.</li></ol><h2 style="text-align: left;">What You Should Remember</h2></div><div>To outline this blog, the <b>QuickBooks unsupported browser error</b> is not very common, but if you have been stuck with it, follow this to come out of it. This blog contains definitions of errors, their causes, and troubleshooting methods. Alternatively, you can also choose to have the support team help. Give a ring to <b>1.855.738.2784</b> and ask them your queries.</div><div style="text-align: center;"><b><i>Recommended Reading: <a href="https://hackmd.io/@markwilliam8506/guide-to-eliminate-quickbooks-error-400-http-bad-request">How to fix the QuickBooks Error 400 HTTP Bad Request issue?</a></i></b></div>
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