HackMD[Develop] Post-mortem report
:bulb: This template is for post-mortem report that helps designers and PMs finish the analysis note.
:eight_spoked_asterisk: Basic Information
Describe the essential information for this post-mortem. The following is an example, and you can add items you need.
:white_check_mark:Date:
:white_check_mark:Project Name:
:white_check_mark:Project Type:
:white_check_mark:Time:
:white_check_mark:Author:
:triangular_flag_on_post: Summary
Describe the item you are doing post-mortem in a brief text.
:mag_right: Recap of the Events
:small_blue_diamond: Timeline
When the events impacted the original schedule, record the time of the event.
| Time | Event | Note |
|---|---|---|
:small_blue_diamond: Log
Show the content of the log file to analyze the event.
Issues
From the feedback of customers/clients, the Timeline and the Log, find out the issues.
- Unexpected surge of traffic caused avoidable delays.
- New members of customer support team don't have the resource to respond to requests.
:100: Feedback
Design the questions for evaluating this project. The following are reference questions; you can add them yourself.
:small_blue_diamond: Q1. Are these events avoidable?
Answer:
:small_blue_diamond: Q2. How can we do better and improve next time?
Answer:
:white_check_mark: Action Items
Does any action/method needed for this project?
