--- tags: course support, user-centered design --- # HISTSCI1932 Workshop 2 - User-Centered Design **October 26, 2021 3 – 5:45pm** [Excerpt on Human Centered Design](https://drive.google.com/file/d/1IIhG7KdGOr8SPQYP4-KJMtZoVh5-FelW/view?usp=sharing) from [**The Design of Everyday Things**](https://www.amazon.com/Design-Everyday-Things-Revised-Expanded/dp/0465050654). ## User-Stories "User stories are used in software development to define requirements from a user or customer perspective...[they summarize] what customers or users want to be able to do; used to bridge design research with defining requirements for software development." - [TISDD](https://www.thisisservicedesigndoing.com/methods/writing-user-stories) [Chapter on User Stories from TISDD](https://drive.google.com/file/d/1F1KZ2Pd96flyFPDBJNLEPrw88Qp0Zi3B/view?usp=sharing) ## Personas "Creating a rich description of a specific fictional person as an archetype exemplifying a group of people, such as a group of customers, users, or employees." - [TISDD](https://www.thisisservicedesigndoing.com/methods/creating-personas-2) [Chapter on Personas from TISDD](https://drive.google.com/file/d/1OL9Y_ddINhulCz50bUPmImgSj3jNGsvv/view?usp=sharing) Things to think about: * Segments and personas are generally informed by [data like this](https://drive.google.com/file/d/1kY3H4NoWw6WsrCvAuFa7IASeBgMWsujw/view?usp=sharing)) from the [Collaboration for Ongoing Visitor Experience Studies (COVES)](http://www.understandingvisitors.org/). * Here's an example of personas that were used to create universally designed museum exhibits: [Using Personas in the Design Process of Digital Exhibit Interactives Creating Museum Media for Everyone by Stephanie Iacovelli](http://openexhibits.org/wp-content/uploads/papers/CMME%20Personas.pdf) * This article explores some of the challenges associated with personas and some alternatives to consider: [The Problem with Personas](https://medium.com/typecode/the-problem-with-personas-b6734a08d37a) ## Journey Mapping "Visualizing specific experiences of a main actor, often exemplified by a persona, over time." - [TISDD](https://www.thisisservicedesigndoing.com/methods/mapping-journeys) [Chapter on Journey Mapping from TISDD](https://drive.google.com/file/d/1Wos5j-NfB_N-XzLH6xJPB863mp6Wccxe/view?usp=sharing)