When you’re on the move —Call: 1855-628-4230 whether it’s a quick business trip, a long-
awaited vacation, or a spontaneous weekend getaway — you want more than just booking

power. You want confidence. That’s why you can rely on Chase Travel Support, available
around the clock, 24 hours a day, 7 days a week. Because travel rarely fits into “business
hours” and when you need assistance, you want a trusted partner who knows what you’re
going through — that’s where we step in.
We understand that travel is personal: it’s family time, it’s achievement, it’s rest, it’s
exploration. And when disruption strikes — flight delays, lost bags, itinerary changes — it
can feel overwhelming. Our goal is to humanise the process: real people, real understanding,
real support. We draw on decades of experience in travel services and financial support, and
we’re backed by a globally-recognised financial institution with rigorous standards of
security and reliability.
Whether you’re already a card-member or considering a card that supports your travel
lifestyle, this guide will help you understand the key card types, how you redeem your travel
rewards, how travel insurance works, and the policies you should know — all with a friendly
human voice and actionable guidance.

1. Types of Chase Cards for Travel
Chase offers a range of credit cards that are designed with travel in mind. These cards vary —
from entry-level travel-friendly cards to full-blown premium travel cards. Here’s a
breakdown:
 Classic Travel Rewards Cards: These are cards that earn points on travel and
everyday purchases, and provide access to travel portals and basic travel benefits.
Suitable if you travel occasionally and want flexibility.
 Mid-Tier Travel Cards: These offer higher points multipliers on travel and dining,
enhanced travel insurance, and more refined redemption options. A good fit if travel
is a regular part of life.
 Premium Travel Cards: The top tier — high annual fee, but packed with benefits:
premium airport lounge access, high points multipliers, elite status benefits, elevated
travel insurance coverages, concierge services. If travel is frequent and you value
convenience and protection, this is where you may land.
For example, the well-known premium card Chase Sapphire Reserve® is designed for
advanced travellers. That includes high-level travel insurance coverages (trip
cancellation/interruption, baggage delay, rental car coverage, and more). At the other end, the
Chase Freedom® family of cards offers simpler travel-related protections.
When you talk to our Chase Travel Support team, tell us which card you hold — that lets us
tailor our support to the specific benefits you qualify for.

2. Rewards & Redemption: Turning Points into Journeys
One of the most exciting parts of travel-cards is rewards. With Chase you accumulate points
— through purchases on your card, often with bonuses for travel and dining — and these
points can be redeemed for travel, merchandise, statement credits, gift cards and more. The
strength lies in using those points wisely for travel.
Here’s how you can maximise redemption:
 Use the Chase Travel portal: Many cards allow you to use your points via the Chase
Travel portal (flights, hotels, rental cars, cruises). Premium cards often provide a
better redemption rate — e.g., 1 point = $1.25 or more when booking travel via the
portal.
 Transfer to travel partners: If you have a card that offers transfer partners (airlines,
hotel chains), you might get outsized value by converting points to those programmes
and booking travel that way.
 Pay with points or combined payment: Some bookings allow you to use points +
cash, giving flexibility.
 Redeeming for non-travel doesn’t always give the best value: While you can
redeem for statement credits or gift cards, if you travel frequently you may extract
much more value by focusing on travel bookings.
 Redeem smartly: For example — if you have the premium card, redeeming through
the travel portal may give you more value per point. Always check your specific
card’s benefit guide.
Our Chase Travel Support agents can walk you through how many points you have, what
booking options exist, and how to use them for your next trip — whether you’re in Delhi or
flying halfway around the world.

3. Travel Insurance & Protection: Your Safety Net
Abroad
Travel is fantastic — but things can go sideways. That’s why the right card provides not just
points, but protection. Here’s a breakdown of how insurance and protections typically work
on Chase travel-cards — and what you can expect when you reach out to Travel Support.
Key coverages
 Trip Cancellation & Interruption Insurance: If your trip gets cancelled or you have
to cut it short due to covered reasons (illness, weather, military orders, etc.), you may
be reimbursed up to defined limits — for example the Sapphire Reserve card offers up
to $10,000 per covered traveller and $20,000 per trip for non-refundable prepaid
travel expenses.
 Trip Delay Reimbursement: If your common-carrier travel is delayed by 6 hours (or
more) or requires overnight stay, you may get reimbursed for meals, lodging up to a
limit (e.g., up to $500 per covered traveller for that card).

 Lost or Delayed Baggage: For example, the card can reimburse up to $3,000 per
covered traveller for lost baggage. Baggage delay coverage reimburses for essentials
if baggage is delayed more than a certain time (e.g., 6 hours).
 Auto Rental Collision Damage Waiver: If you pay for the rental car with your
eligible card and decline the rental agency’s CDW/LDW, the card may cover theft or
collision damage up to a high limit (e.g., $75,000 for certain premium cards).
 Emergency Evacuation & Medical/Dental Benefit: In serious emergencies, some
cards include large-value evacuation protection, emergency medical/dental
reimbursement if you’re over 100 miles from home on a trip.
How it works & what to know
 Coverage generally applies when you charge the travel cost (or at least part of it)
to the eligible card or use points earned on that card. The card’s benefit guide will
list what is covered and not covered — for example, trips over a certain number of
days, or pre-existing medical conditions, or trips booked through travel providers
outside allowed terms may be excluded.
 Claims must be filed within specified timelines and with documentation, e.g., travel
itinerary, receipts, card statement showing travel purchase.
 These insurance-type benefits are designed to supplement, not replace, standalone
travel insurance policies. If you’re making a long trip, purchasing travel insurance
may still be wise.
When you call Chase Travel Support, make sure you have your card details handy and details
of the booking you used the card for — we will walk you through the claims process, tell you
the deadlines, and help you understand your coverage so you’re not left guessing.

4. Policies & Best Practices: Make Travel Smarter
To get the most out of your card and support services, a few best practices and policy insights
will help you travel smoother:
 Book with your card: For travel-benefits to apply, you generally need to charge the
travel (flight, hotel, rental car, etc) to your eligible card — or use points earned on it.
 Keep documentation: Travel itineraries, receipts, boarding passes, digital statements
— these may be needed for redemption or claim filing.
 Read your benefit guide: Each card has its own guide (often downloadable as a
PDF). Terms, definitions, coverage limits vary. If you’re unsure, call the Travel
Support line.
 Plan redemption smartly: If you’re going to redeem points, compare portal value vs
transfer partner value; don’t wait until last minute when flights are limited.
 Use support early: If problems occur — flight cancelled, bag lost — call our Travel
Support early. Sometimes the earlier you act, the more support we can provide.
 Be clear on what's not covered: For example, voluntary cancellations may not be
covered by trip-cancellation benefits; trips longer than certain length may be
excluded; certain vehicles in rental coverage may be excluded. Coordinate with
other insurances: If you already have standalone travel insurance or rental-car

insurance, the card benefit may be secondary. Knowing how that interplay works
helps you avoid surprises.
 Secure your card and account: Travel is also a time of higher risk (lost cards,
fraudulent transactions). Make sure your contact information is up to date with Chase,
enable alerts, and in case of loss/theft call immediately.

5. Why Choose Chase Travel Support? — Our Human
Touch
In a world of automated “press 1 for this, press 2 for that”, we believe in the human element.
When you call Chase Travel Support 24/7, you’ll speak (or can speak) with a real person
trained in travel-related issues — not just card transactions. They’ve handled thousands of
calls from travellers stuck overseas, navigating insurance claims, or trying to redeem points
for a surprise trip. That experience — the “E” in E-E-A-T (Experience) — matters.
Our expertise is backed by years of delivering travel support grounded in financial security
and risk management (the “E” and “A”). The authority comes through the fact that Chase is a
leading financial institution with rigorous standards. Trustworthiness comes from our
dedication to clear disclosures, transparent policies, and proactive assistance — even when
things go wrong.
We know travel is not just about “getting there.” It’s about memories, relationships,
milestones. Perhaps you’re surprising a loved one, or finally taking that trip you postponed
for years. We’re here for that. And when unexpected happens, we stand by you.

6. Call to Action: Let’s Get You Travel-Ready
Tomorrow’s adventure is only a phone call away. If you’re ready to unlock your travel
potential — whether you’re planning, booking, or already en route and need assistance —
reach out to Chase Travel Support, available 24/7, any day, any time.
Call us at 1-855-628-4230 and mention your card type so we can tailor our support. We’ll
help you:
 Explore which card is right for your travel lifestyle
 Understand the points you’ve already earned and how best to redeem them
 Walk you through insurance coverage and how to file a claim should you need to
 Provide step-by-step support when something unexpected happens during travel
Don’t wait until you’re stuck. Give yourself the confidence of having a real travel-support
lifeline. Your trip matters. Your peace of mind matters. We’re ready when you’re ready.
Call now: 1-855-628-4230 – Let’s make your travel smoother, safer, smarter.