---
tags: Persona
author: John Cummings
---

# Paula (senior insurance executive)

Paula is a middle-aged insurance executive with significant experience in managing the contracts and wordings operations for a large insurance company. She has always sought to push the envelope in terms of deploying new technological approaches, and was one of the pioneers in applying automated document assembly solutions in the insurance industry.


While these approaches made advances in terms of structuring text documents, it stopped short in terms of automating contract compliance. At a Future of Law conference held at a prestigious university, she opted for the contract automation track. Here she saw a presentation on the Lexon approach and was immediately struck by its approach at unifying text and computability.

## Skills and responsibilities
- Senior Insurance Executive in Contracts and Wordings
- Contract wordings
- Document Automation/Assembly

## Typical uses of Lexon Hub
- Repository for different insurance contract archetypes
- Repository for insurance regulations expressed in a controlled natural language form

## Goals and motivations
- Ease of reuse - modularity
- Development of standards
- Discipline of establishing and refining wordings

## Pain points
- Management and authorisation of changes to contract modules

## Journeys
See:
- [Paula's Journey](/d5HY9st7TjeWowo2LW3GvQ)

## Discussion

{%vimeo 549763837 %}