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title: "\n    Many Australians are Entitled to Receive Refunds from Their NBN Telco."

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    Many Australians are Entitled to Receive Refunds from Their NBN Telco.</h1>
    <html><body><p><p><br/> Tens of thousands of NBN customers experiencing slow connection speeds have been urged to contact their telco as they may be eligible to receive a refund.<br/> <a href="https://safebin.net/">safe place for private runescape servers</a> </p><br/><p><br/> After internet providers made misleading or false claims about their speeds and speeds, the ACCC announced on Wednesday that NBN customers could be eligible for a refund.<br/></p><br/><p><br/> Telstra, Optus and Commander all admitted to selling NBN plans that were not attainable through sales and marketing.<br/></p><br/><p><br/> Tens of thousands of NBN customers experiencing slow connection speeds have been advised to contact their telco provider as they may be eligible to receive a refund<br/></p><br/><p><br/> Consumers aren't able to experience advertised speeds of download of up to 100 megabits per second due to limitations in FTTN and FTTB technology.<br/></p><br/><p><br/> The consumer watchdog said they'd been in talks with telcos for the past 15 months and signed agreements with each company that they would reach out to customers.<br/></p><br/><p><br/> ACCC Acting Chair Mick Keogh said a large percentage, about two-thirds of affected customers, have not responded to letters or emails from their internet service provider.<br/></p><br/><p><br/> Previous<br/></p><br/><p><br/> 1<br/></p><br/><p><br/> Next<br/></p><br/><p><br/> Could the NBN be snuffed out? There are increasing calls to stop the... How do your internet speeds compare to others? You can access the internet anyplace in the world.<br/></p><br/><p><br/> Share this article<br/></p><br/><p><br/> Share<br/></p><br/><p><br/> Mr Keogh stated that they may be eligible for refunds, some as high as hundreds dollars.<br/></p><br/><p><br/> "The ACCC is asking NBN customers to contact their NBN retailer if they receive a letter or email offers of remedies was sent to them.<br/></p><br/><p><br/> The watchdog stated that customers who have recently signed up to an upgrade to an NBN plan could also be eligible for a refund if the telco had advertised maximum connection speeds.<br/></p><br/><p><br/> Telstra, Optus and Commander all admitted to selling NBN plans with unattainable speeds.<br/></p><br/><p><br/> Within four weeks, the telco must examine their speed. If they are less than advertised speeds for the plan that the customer selected, they must offer alternatives.<br/></p><br/><p><br/> According to the ACCC the amount of any refund will be contingent on the amount paid for maximum download speed as well as the cost of the plan that actually provides it.<br/></p><br/><p><br/> For instance, if you pay $100 a month for the maximum speed of 100 Mbps but only receive 37 Mbps while a $70 a month plan offers 50 Mbps, then your refund will be $30 for each month already paid.<br/></p><br/><p><br/> Mr Keogh said that telcos must provide precise information in advance about the speed of internet and deliver the results.<br/></p><br/><p><br/> 'Our message to RSPs (telcos) is that should you advertise a specific speed of connection, and customers do not enjoy the speed, you could be breaching the Australian Consumer Law,' the lawyer said.<br/></p></p></body></html>
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