# **🛑 {FIXED} TotalAV "Subscription Expired" Error After Renewal | Ontario (2026)**

Users in Toronto, Brampton, and Hamilton are seeing "Expired Plan" notifications despite having active 2026 billing records. If your TotalAV app shows "At Risk," follow the Canada-sync steps below:

**📞 Ontario Technical Desk: [phone]** (No Wait Time for Canadian Retail & Web Subscriptions)

**🛑 Why Your TotalAV Says "Expired" in Canada**

In 2026, the secure handshake between your local Windows/Mac agent and the TotalAV billing server often fails due to a Schannel SSL Mismatch.

1.The "Currency Lock": Plans paid in CAD sometimes fail to activate on accounts originally set to a US region, causing a license rejection.

2.OAuth 2.0 Token Lag: Your local app is holding an expired 2025 "Identity Token" and refuses to fetch the new 2026 authorization.

3.Duplicate Profile Conflict: A secondary account was created during checkout, leaving your software linked to an empty "Expired" profile.

**🛠️ The "Ontario Flush" Fix**

**1. Manual App Synchronize**
1.Open the TotalAV App and click the Settings (Gear Icon).
2.Select Check for Subscription Updates.
3.Note: If you are using TotalVPN, turn it OFF during this sync to avoid IP-based registration blocks.

**2. Local Cache Purge**
1.Sign out of the TotalAV application.
2.Log in to totalav.com/login and verify your status is "Active" in the dashboard.
3.Restart your computer and log back into the app using your primary email.

**⚠️ SUPPORT HELP: If the status is still "Expired," call [phone] for a manual Database Re-alignment.**