<h1 data-path-to-node="0"><strong data-path-to-node="0" data-index-in-node="0">Guide: HP Instant Ink Shipment &amp; Delivery Support (2026)</strong></h1>
<p data-path-to-node="1">HP Instant Ink shipments are triggered automatically by your printer's ink levels, not on a monthly schedule. If you are waiting for a Welcome Kit or a replacement cartridge, this guide covers how to track your package and resolve delivery issues in 2026.</p>
<hr data-path-to-node="2" />
<h3 data-path-to-node="3"><strong data-path-to-node="3" data-index-in-node="0">Understanding Your Shipment Schedule</strong></h3>
<p data-path-to-node="4"><strong data-path-to-node="4" data-index-in-node="0">Description:</strong> Unlike traditional orders, Instant Ink is "predictive." Your printer communicates with HP to send ink <em data-path-to-node="4" data-index-in-node="115">before</em> you run out.</p>
<ul data-path-to-node="5">
<li>
<p data-path-to-node="5,0,0"><strong data-path-to-node="5,0,0" data-index-in-node="0">Initial Welcome Kit:</strong> After enrollment, your first set of cartridges typically arrives within <strong data-path-to-node="5,0,0" data-index-in-node="93">7&ndash;10 business days</strong>.</p>
</li>
<li>
<p data-path-to-node="5,1,0"><strong data-path-to-node="5,1,0" data-index-in-node="0">Replenishment Shipments:</strong> These are only sent when your printer detects low ink levels. If you haven't received ink recently, it is likely because your printer reports you still have a sufficient supply.</p>
</li>
<li>
<p data-path-to-node="5,2,0"><strong data-path-to-node="5,2,0" data-index-in-node="0">Continuous Connectivity:</strong> Your printer <strong data-path-to-node="5,2,0" data-index-in-node="38">must stay connected to Wi-Fi</strong>.If it goes offline, HP cannot see your ink levels and will not trigger a shipment, even if you are empty.</p>
</li>
</ul>
<hr data-path-to-node="6" />
<h3 data-path-to-node="7"><strong data-path-to-node="7" data-index-in-node="0">How to Track Your Ink Shipment</strong></h3>
<p data-path-to-node="8"><strong data-path-to-node="8" data-index-in-node="0">Description:</strong> You can monitor the real-time status of your ink delivery through the official dashboard or the HP app.</p>
<ol start="1" data-path-to-node="9">
<li>
<p data-path-to-node="9,0,0"><strong data-path-to-node="9,0,0" data-index-in-node="0">HP Instant Ink Dashboard:</strong> Log in to <a href="https://hpinstantink.com/signin" target="_blank" rel="noopener" data-hveid="0" data-ved="0CAAQ_4QMahgKEwistoae0rySAxUAAAAAHQAAAAAQ-AE">hpinstantink.com/signin</a>.</p>
</li>
<li>
<p data-path-to-node="9,1,0"><strong data-path-to-node="9,1,0" data-index-in-node="0">Shipment History:</strong> Look for the <strong data-path-to-node="9,1,0" data-index-in-node="31">"Ink Shipment"</strong> or <strong data-path-to-node="9,1,0" data-index-in-node="49">"Tracking"</strong> section.Here, you will find the courier name (usually FedEx, UPS, or DHL) and a tracking number once the label is created.</p>
</li>
<li>
<p data-path-to-node="9,2,0"><strong data-path-to-node="9,2,0" data-index-in-node="0">HP App (formerly HP Smart):</strong> Open the app on your mobile device, select your printer, and tap on the <strong data-path-to-node="9,2,0" data-index-in-node="100">Instant Ink tile</strong> to view shipment updates.</p>
</li>
</ol>
<hr data-path-to-node="10" />
<h3 data-path-to-node="11"><strong data-path-to-node="11" data-index-in-node="0">Resolving Delivery Issues (Missing or Delayed)</strong></h3>
<p data-path-to-node="12"><strong data-path-to-node="12" data-index-in-node="0">Description:</strong> If your tracking says "Delivered" but you have no package, or if your shipment is stuck in "Processing," use these steps.</p>
<ul data-path-to-node="13">
<li>
<p data-path-to-node="13,0,0"><strong data-path-to-node="13,0,0" data-index-in-node="0">The 10-Day Rule:</strong> Most claims for missing shipments must be filed within <strong data-path-to-node="13,0,0" data-index-in-node="72">10 days</strong> of the last tracking scan to be eligible for a free replacement.</p>
</li>
<li>
<p data-path-to-node="13,1,0"><strong data-path-to-node="13,1,0" data-index-in-node="0">Address Verification:</strong> Double-check your shipping address in the <strong data-path-to-node="13,1,0" data-index-in-node="64">"Account"</strong> &gt; <strong data-path-to-node="13,1,0" data-index-in-node="76">"Shipping &amp; Billing"</strong> section of your dashboard. Address changes made <em data-path-to-node="13,1,0" data-index-in-node="145">after</em> a shipment has been processed will only apply to the <em data-path-to-node="13,1,0" data-index-in-node="204">next</em> delivery.</p>
</li>
<li>
<p data-path-to-node="13,2,0"><strong data-path-to-node="13,2,0" data-index-in-node="0">Order Support Case:</strong> If an ink shipment is lost, visit the <a href="https://www.hp.com/us-en/shop/cv/deliveryissues" target="_blank" rel="noopener" data-hveid="0" data-ved="0CAAQ_4QMahgKEwistoae0rySAxUAAAAAHQAAAAAQ-gE">HP Order Help Page</a> to "Create a Case." You will need your order number from the confirmation email.</p>
</li>
</ul>
<hr data-path-to-node="14" />
<h3 data-path-to-node="15"><strong data-path-to-node="15" data-index-in-node="0">Direct Support for Shipments</strong></h3>
<p data-path-to-node="16"><strong data-path-to-node="16" data-index-in-node="0">Description:</strong> Use these verified 2026 contact methods to speak with a human regarding lost or damaged ink shipments.</p>
<table data-path-to-node="17">
<thead>
<tr>
<td><strong>Region</strong></td>
<td><strong>Contact Method</strong></td>
<td><strong>Phone / Link</strong></td>
</tr>
</thead>
<tbody>
<tr>
<td><span data-path-to-node="17,1,0,0"><strong data-path-to-node="17,1,0,0" data-index-in-node="0">United States</strong></span></td>
<td><span data-path-to-node="17,1,1,0">Instant Ink Support</span></td>
<td><span data-path-to-node="17,1,2,0"><strong data-path-to-node="17,1,2,0" data-index-in-node="0">1-855-785-2777</strong></span></td>
</tr>
<tr>
<td><span data-path-to-node="17,2,0,0"><strong data-path-to-node="17,2,0,0" data-index-in-node="0">Canada</strong></span></td>
<td><span data-path-to-node="17,2,1,0">Order Support</span></td>
<td><span data-path-to-node="17,2,2,0"><strong data-path-to-node="17,2,2,0" data-index-in-node="0">1-800-407-4005</strong></span></td>
</tr>
<tr>
<td><span data-path-to-node="17,3,0,0"><strong data-path-to-node="17,3,0,0" data-index-in-node="0">United Kingdom</strong></span></td>
<td><span data-path-to-node="17,3,1,0">Billing &amp; Shipping</span></td>
<td><span data-path-to-node="17,3,2,0"><strong data-path-to-node="17,3,2,0" data-index-in-node="0">0207-660-6027</strong></span></td>
</tr>
<tr>
<td><span data-path-to-node="17,4,0,0"><strong data-path-to-node="17,4,0,0" data-index-in-node="0">India</strong></span></td>
<td><span data-path-to-node="17,4,1,0">Support Hotline</span></td>
<td><span data-path-to-node="17,4,2,0"><strong data-path-to-node="17,4,2,0" data-index-in-node="0">1800-258-7170</strong></span></td>
</tr>
</tbody>
</table>
<hr data-path-to-node="18" />
<h3 data-path-to-node="19"><strong data-path-to-node="19" data-index-in-node="0">Frequently Asked Questions (FAQ)</strong></h3>
<p data-path-to-node="20"><strong data-path-to-node="20" data-index-in-node="0">Q: Can I request an emergency shipment if I'm out of ink today?</strong></p>
<p data-path-to-node="20"><strong data-path-to-node="20" data-index-in-node="64">A:</strong> HP does not offer expedited or "on-demand" shipping. If you are completely out, you may need to purchase a retail cartridge to use temporarily. <strong data-path-to-node="20" data-index-in-node="211">Note:</strong> Retail ink does not count toward your subscription pages.</p>
<p data-path-to-node="21"><strong data-path-to-node="21" data-index-in-node="0">Q: My package arrived, but the cartridge is leaking. What do I do?</strong></p>
<p data-path-to-node="21"><strong data-path-to-node="21" data-index-in-node="67">A:</strong> Do not install a leaking cartridge. Take photos of the damage and the packaging, then contact support at <strong data-path-to-node="21" data-index-in-node="175">1-855-785-2777</strong> to have a replacement sent immediately at no cost.</p>
<p data-path-to-node="22"><strong data-path-to-node="22" data-index-in-node="0">Q: Does my shipment require a signature?</strong></p>
<p data-path-to-node="22"><strong data-path-to-node="22" data-index-in-node="41">A:</strong> Most individual ink shipments do not require a signature and will be left in your mailbox or at your front door. High-value "All-In Plan" printer shipments may require an adult signature.</p>