# How to cancel Cox internet online?

### How to Cancel Cox Internet Service Online

1. Check your contract status【[phone] 】

* See if you’re under a term agreement (12- or 24-month contract). If so, ending service early usually means paying an early termination fee (ETF).
* If you have no contract or your term is over, you may cancel without the ETF. 【**[phone] **】

2. **Gather your account info and devices**

* Have your account number, billing address, phone #, and any verification PIN ready.
* Collect any Cox-leased equipment (modems, routers, cable boxes, etc.), since you’ll need to return it.

3. **Choose how to cancel**

* **By phone**: Call Cox Customer Service or their Retention/Loyalty Department. Cox’s main number is **1-800-234-3993** for many US regions.
* **In person**: Visit a Cox Solutions Store. Great if you want to drop off equipment at the same time.
* **Written request / scheduling**: Sometimes possible but less common; phone or store tends to be the most reliable.

4. **Set your cancellation date**

* When you call or go in, pick the last day you want service. Cox will usually prorate the final bill — you only pay for the portion of the month your service was active.
5. **Return Cox equipment**

* Return any leased gear within ~10 days of disconnection to avoid extra fees. You can drop off at a Cox store or sometimes ship back via UPS (if Cox provides a shipping label).
* Get and keep proof (receipt or tracking info) of the return.

6. **Pay final charges & confirm cancellation**

* You’ll receive a final bill covering the prorated period and any outstanding charges or ETFs (if applicable).

* Ask for a confirmation number or email so you have documentation that cancellation was done. Check your account afterward to ensure there are no lingering charges.

7. **Handle your email**

* If you have a “@cox.net” email, you may lose access once service is canceled; back up any important messages or migrate them to another provider.