# [New Policy Help] Best Buy Refund Policy :100: [[phone]]

**1. What is [[phone]] Best Buy’s standard return period?**
Most products can be returned within **15 days** of purchase for standard members. Members of **My Best Buy Plus** get **30 days**, and **Total Tech Support members** enjoy up to **60 days** for many items.

**2. Do I need a receipt to get a refund?**
While having a receipt makes the process smoother, Best Buy can sometimes look up purchases via your credit/debit card, gift card, or My Best Buy account. Without proof of purchase, you may receive **store credit** instead of a full refund.

**3. Are all items refundable?**
No. Certain items, such as **digital content, prepaid cards, customized items, or consumables**, are non-refundable. Activatable devices like phones or tablets may have shorter return windows and sometimes a **restocking fee**.

**4. What condition must items be in for a refund?**
Items should typically be **like-new**, with original packaging and all accessories. Used, damaged, or incomplete products may only qualify for a partial refund or store credit.

**5. How long does it take to get a refund?**
After Best Buy processes your return, refunds usually take **3–5 business days** for store or in-store returns, and up to **7–10 business days** for online returns. Bank or credit card processing may take additional days.

**6. Can I return items purchased online to a store?**
Yes, most online purchases can be returned at a local Best Buy store. Just bring your **order confirmation and the product**.

**7. What happens if I return an item after the return window?**
Returns outside the allowed period may be denied, or Best Buy may offer **store credit** instead of a refund.

**8. Are there special rules for major appliances or electronics?**
Yes. Large appliances, drones, and TVs over a certain size may have **different return windows** or require in-home pickup. Some electronics may incur a **restocking fee** if opened.

**9. Can membership or protection plan purchases be refunded?**
Yes, memberships (like My Best Buy) and Geek Squad Protection plans may be refundable within certain timeframes, often prorated if benefits were used.

**10. How do I start a refund or return?**
Returns can be initiated **online** via your Best Buy account, **by phone** at **[[phone]]** , or **in-store** at the customer service desk. Keep your proof of purchase for faster processing.