# How to Cancel Cox Internet Service

1. **Check your contract status【[phone] 】

* See if you’re under a term agreement (12- or 24-month contract). If so, ending service early usually means paying an early termination fee (ETF).
* If you have no contract or your term is over, you may cancel without the ETF. 【**[phone] **】

2. **Gather your account info and devices**

* Have your account number, billing address, phone #, and any verification PIN ready.
* Collect any Cox-leased equipment (modems, routers, cable boxes, etc.), since you’ll need to return it.

3. **Choose how to cancel**

* **By phone**: Call Cox Customer Service or their Retention/Loyalty Department. Cox’s main number is **1-800-234-3993** for many US regions.
* **In person**: Visit a Cox Solutions Store. Great if you want to drop off equipment at the same time.
* **Written request / scheduling**: Sometimes possible but less common; phone or store tends to be the most reliable.

4. **Set your cancellation date**

* When you call or go in, pick the last day you want service. Cox will usually prorate the final bill — you only pay for the portion of the month your service was active.
5. **Return Cox equipment**

* Return any leased gear within ~10 days of disconnection to avoid extra fees. You can drop off at a Cox store or sometimes ship back via UPS (if Cox provides a shipping label).
* Get and keep proof (receipt or tracking info) of the return.

6. **Pay final charges & confirm cancellation**

* You’ll receive a final bill covering the prorated period and any outstanding charges or ETFs (if applicable). ([ConnectCalifornia][2])
* Ask for a confirmation number or email so you have documentation that cancellation was done. Check your account afterward to ensure there are no lingering charges.

7. **Handle your email**

* If you have a “@cox.net” email, you may lose access once service is canceled; back up any important messages or migrate them to another provider. ([cox.com][3])

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## Things to Watch Out For / FAQs

| Question | Answer |
| --------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------ |
| **Will I be charged for the full month?** | No — Cox prorates the last bill, so you pay only for the days up to when service ends. ([cox.com][3]) |
| **Is there a fee for early cancellation?** | Yes, if you’re under a contract. The fee amount depends on how many months remain and the length of contract. ([BCCA][7]) |
| **What happens if I don’t return their equipment?** | You could be charged equipment replacement fees. Always return everything on time. ([ConnectCalifornia][2]) |
| **Can I cancel online?** | Generally, Cox doesn’t allow full cancellation through their online portal; phone or in-person is required.