# **How To Fix starlink Not Connecting Issues**

A "Starlink Not Connecting " error on your app indicates a problem with the data link between your router and Starlink dish.

This could occur for a number of reasons, and I'll go over each one with you to assist you resolve the problem.

Check to see if the router cable is properly positioned inside the satellite dish if you receive the "Starlink Disconnected" message. You'll hear a click when the cable is correctly positioned. whether that doesn't work, look to see whether the plug's metal pin is bent and whether the cable is damaged.

**Check Cable Seating on the Starlink Dish**

Cable seating difficulties are the most frequent cause of the "disconnected" error on Starlink.

Now, this only applies to Gen 2 rectangular dishes; it is not applicable to round dishes.

The cable is affixed to the dish permanently in round dishes.

Make sure the router cable is securely inserted inside the rectangular dish if you have one.

When the cable is properly inserted in the dish, you will hear a click.

When the cable is genuinely slack, it's simple to assume that it is correctly installed.

Avoid bending the wire by applying too much effort. Just keep at it and give it a few tries.

To get it properly, you might occasionally need to sandwich a folded piece of paper between them.

When the cable is installed properly, there won't be any gaps between the cable's and the dish's arches.

It's really poor design on Starlink's part that users have to work so hard to get it properly.

If you can attach it correctly, tape it up to ensure a tight connection.

Checking to see if the dish moves while it is stowed is another technique to determine if your dish is receiving electricity.

There have been instances where the dish moves despite the app's "disconnected" message.

**Check if the Metal Pin is Bent**

The metal pin that connects to the straight plug may occasionally be bent at an angle, resulting in a poor connection.

In that instance, remove the plug and use your fingers to gently straighten it out. See if you can hear a click when you plug it in again.

Additionally, look inside the pin for any debris and clean it out if there any.

**Check the Seating of the Cable on the Router End**

On the opposite end, the cable should also be correctly positioned. This end is the one that enters the router.

Remove the dish's cable, then re-connect. Then, attempt a restart.

If you have a Gen 1 (round) dish, make sure the LAN port pins on the power adapter are intact and straight.

These can sometimes bend, which would interfere with the cable connection.

To ensure a perfect connection with the RJ 45 end, you might try gently straightening them if they are bent.

Stick a piece of paper together with the cable to tighten the connection if you believe the LAN ports' connection is sloppy.

**Check for Cable Damage**

There is a possibility of cable damage if your cable is run through your yard or along the outside of your home.

Than you might imagine, this occurs frequently. Lawnmower mishaps, dog chew damage, or even inclement weather (hailstones) could harm the cable.

Look for any signs of damage along the whole length of your wire.

You have two options if your cable is damaged and you have a Gen 2 rectangle dish.

Replace the cable at the Starlink store.

Fix the cable.

Now, replacing the cable is a rather simple process. Just order a new cable at the Starlink store.

However, keep in mind that accessory shipping periods might often be a bit lengthy.

Create a support ticket with Starlink and receive placement.

**Repairing a Broken Starlink Cable**

Broken ethernet wires can be spliced using a variety of techniques.

The CAT5e cable used by Starlink can be spliced just like any other ethernet cable.

**A Temporary Quick Fix**

The simplest method would be to just tape them together. Let's examine this process:

Be sure to turn off the cable's power before you start any work.

Strip the shielding with a blade or a wire remover. 4 pairs of wires with copper strands inside of them ought to be visible.

Twist the strands of the cable together, matching their colours as you go, to connect the two ends.

Be sure to twist them in the other direction. After attaching them, tightly apply duct tape.

If you desperately require internet, I only advise doing this as a temporary solution.

**How to Splice Correctly**

Two RJ 45 ends, a crimping tool, and a waterproof RJ 45 connector are required for this technique.

Both ends must be crimped to RJ 45 ends. Here is a simple visual guide for crimping RJ 45 cables.

You can also use a pair of scissors if you don't want to purchase a crimping tool.

Use the RJ 45 connector to join the ends once both ends have been connected to RJ 45s.

Your Starlink cable should only be repaired in this way.

**Power Supply Issues to the Router**

If the adapter or router is not receiving power, the Starlink error may also show.

Under the router, there is only one white light for Gen 2 (Rectangular) dishes. Verify if that is on.

There are two lights for Gen 1 (round) dishes. Make sure that both lights are on.

If the lights are out, there is obviously a problem with the power source.

First, make sure the gadget is properly powered. If not, the adapter or router can be broken.

Remove the intermediary source and power the router directly to see if it helps if you're powering your router through a UPS or power strip.

Sometimes, UPS batteries can have problems.

Check if you're Connected to the Right Network
If your Starlink router is linked to the incorrect SSID—possibly another network at your location—the disconnected error may occur.

Skip the custom SSID option and reset the Starlink router before connecting to the default SSID.

Depending on the generation of your router, there are many ways to reset it.

Push and hold the button underneath the router for the Gen 1 model until the light goes blue. The router will be reset once you release it.

To reset a Gen 2 router, repeatedly unplug it from power and replug it three times. We refer to this as power cycling. It will take some time for the router to reset.

**Check for Possible Interference**
Signals can become distorted owing to interference if your cable crosses any power supply lines or wires.

To reduce interference, make sure the cable does not cross any power lines and, if necessary, position them perpendicularly.

**Check with Another Router**
If you have a Starlink Ethernet adapter, swap out your factory-installed router for an aftermarket router to see if the problem is resolved.

For this to operate, you must first switch your Starlink to bypass mode.

Keep in mind that the converter is included with the kit if you have a Gen 1 (Round) dish.

You must order the ethernet adapter separately for Gen 2 (Rectangular).

If you already have a router that you use, you might want to try factory resetting it to see if that helps.

**Faulty Cable**
Users of Starlink have occasionally received damaged cables. If nothing functions, your cable might be the issue.

Replace it by going to the Starlink store.

Since the Starlink cable has exclusive ends, an aftermarket cable cannot be used.

**Contact Support**
As long as you are still covered by warranty (within a year), you can get the hardware changed without charge if there is a problem.

Open a ticket in your Starlink account to get in touch with customer service at Starlink.