# ECP-2B: Formalizing and Funding of the Community Mod & Support Workstream [WIP]
**Author**
- [tlopplot](https://t.me/tlopplot) - CMS Workstream
- [GV](https://t.me/swiss_staking) - DAO Council
- [Benny](https://t.me/benny_lava) - DAO Council

**Summary**
The Community Moderation & Support Workstream that has been serving the Evmos Community is officially requesting formalization by funding.

## 1. Workstream Introduction
The strength of a community is not only determined by the number of members, but also the quality of their interactions. The Evmos community represents the face of the network. As such, we believe it is pivotal to foster a supportive, respectful, engaging, and inclusive environment worthy of this representation. The Evmos Community Moderation and Support Workstream is a continuation of the work which began in late 2021 voluntarily. With over 30,000 Discord and 19,000 Telegram members, both platforms must be professionally maintained 24 hours a day, 7 days a week.
As the Evmos CMS Workstream we act as a neutral party with allegiance only to the Evmos network. We offer a trusted source of support to network users, promote community growth by maintaining a welcoming environment, and provide helpful resources, news, and updates related to the Evmos network.

**Mission**: Protect, educate, support, inform, and grow the Evmos community. As well as foster an engaging and inclusive environment.

**Vision**: To see the Evmos Community platforms grow into an invaluable resource for the Evmos network and it's users.

**Values**: Equality, Positivity, Continuos Education

## 2. Primary Duties (Ongoing & Planned)
### A. Respond to inquiries from Evmos community members
The Evmos CMS Workstream serves to help and support each member of the community. Our contribution stretches over all relevant social platforms like Discord, Reddit and Telegram. We manage user issues by providing solutions and options within reasonable time limits and follow up to ensure resolution. We encourage safe practices and keep scammers out of the communities by integration and maintaining state of the art bots.

### B. Maintain direct lines with Evmos-Core
The CMS workstream acts as a close entity to the Evmos core team. They are our primary source for development progress. As such, we hold regular meetings to keep us updated with the latest ongoings. Additionally, we give feedback of user experiences (bug reports), test new features (conversions, tools, etc.) and help them out whenever it is necessary.

### C. Prepare written materials and guidance on the use of the Evmos network
Moderators have been hard at work bolstering the knowledge-base resources available to members of the Evmos community. As new features launches, the CMS creates instructional guides aimed at educating users on how to interact with them. As Evmos is built on top of two different runtimes (Cosmos and EVM) the complexity is quite high. As such, written materials and guidance has besides supporting the community the highest value proposition.

## 3. Projects and Initiatives (Ongoing & Planned)
### A. Expansion
Although we set the initial foundation of the CMS Framework, our plan is to expand the team in the first half of 2023. The additional staff will allow for better around the clock support coverage between Discord and Telegram. It will also allow for the current staff to reduce their hourly commitment to match the part-time expectation! As such, we are planning to hire and train 5 additional JR moderators and 2 SR moderators. No user of the protocol will ever have their pressing questions left unanswered!

### B. Social Awareness and Self Independence
The CMS workstream will act as an independent DAO entity. While being such an important figure within the Evmos network, it is crucial to actively create social awareness and broaden its outreach. Therefore, the CMS workstream will create and grow its own brand - similar to [OsmoSupportLab](https://twitter.com/OsmoSupportLab)

### C. Community Incentives
There are people outside of Community Support that make the community vibrant. Through adding to discussions, creating guides, participating in governance, helping out where they see help is needed. And that sort of contribution ought to be recognized.

The Evmos Community Rewards Program (ECRP) is an CMS Workstream initiative aimed at fostering adoption and supporting the Evmos ecosystem. Up to 5000 Evmos are rewarded to those that stand out in merit and act in the interest of the Evmos ecosystem as a whole. Any Evmos not rewarded in a given period will be rolled over for future use in the program. These rewards will be publicly announced on our socials in a transparent and traceable manner. Only non-paid contributors will be taken into consideration.

## 4. Progress Report and Achievements
Evmos CMS has resolved over 2,600 support tickets and assisted countless others through public and private chats on Discord, Reddit, Telegram, and Twitter. We’ve been there to help support and guide the community through key issues such as the chain halts, the Nomad hack, airdrop and Ledger issues. Along with day-to-day problems solved and clarifications given. Evmos CMS needs an assortment of skill sets, most importantly a deep familiarity with both Cosmos and EVM tooling, this sets Evmos CMS apart from other support teams.

### Stats
- **Discord**:
- 30,000 members
- Over 2,500 support tickets resolved & 23,000+ messages sent
- Full integration and management of bots: Dyno, Faucet, Double Counter, Carl and Support-Ticket
- Lean structure

- **Telegram**:
- ~20,000 users and ~300,000 messages were exchanged within 7 months.
- Full integration of Evmos Chad. He takes over anti-spam, media-filter, community moderation, captcha and more. Requires constant amendments.
- Running [@EvmosAnnouncements](https://t.me/EvmosAnnouncements) with 2,500 subscribers. Updates are posted regulary.

- **Reddit**:
- Construction of the Evmos reddit site
- 43,561 unique readers (all time)
- 489,229 page views
- 1,866 moderation actions have been taken
- 2,400 subscribers

## 5. Workstream Members and Organizational Structure
### A. Moderator Types
Community Moderators shall be composed of three (3) position types:

**1. Jr Moderators:** These Moderators will be the backbone of Evmos support and community moderation. Handling various tasks from enforcing server rules to providing general support.
**2. Sr Moderators:** These Moderators will have the same responsibilities of Jr moderators, but they will also take on a larger role with more accountability. Additional duties include training new Jr moderators, handling inquiries between various chains, projects and points of contact, handling server security and keeping track of KPIs.
**3. CMS Workstream Leader:** This individual role will have the same responsibilities of Sr Moderators, but will be accountable for the overall performance of the workstream. The CMS lead will also represent the workstream within the Evmos DAO Governance Council. Being part of the Evmos DAO multisig and handling transactions relating to pay. As well as being a primary contact between the Evmos Community Moderator and Support Workstream and the foundation. This role may also be responsible for delivering concise, quick and knowledgeable solutions in case of emergency.

### B. Salary Starting 1st January 2023 + Retroactive Compensation for 2022
Given the current climate, pay has decreased across the Cosmos ecosystem for similar roles and positions. Evmos, a layer 1 network, presents unique challenges that require versatility unmatched by other Cosmos chains. Mods need to be knowledgeable in both IBC and EVM technology and infrastructure! With this in mind I propose the following pay schedule and conditions:

**Conditions**
- Hourly requirement per week: 24
- Minimum Ethereum and Cosmos ecosystem experience: 3 months
- Internal KPI metrics
- Salary JR: 3,360 (USD)
- Salary SR: 4,032 (USD)

**Salary**
The salary is based on the [ECP-1C | Standardizing Contributor Compensations](https://commonwealth.im/evmos/discussion/7630-ecp1cwip-standardizing-contributor-compensations) framework.
Thus, the salary is calculated as follows:
- Jr: $28 * 1.25 * (160hr/mt * 0.6) = 3,360
- Sr: $28 * 1.50 * (160hr/mt * 0.6) = 4,032

| Name |Position |Hours | Salary (USD)|Retro (EVMOS) 2022 |Vesting (EVMOS) 4y| Note |
|--- |--- |--- |--- |--- |--- |--- |
| Rok |Jr |24h/wk | 3,360 |9,000 |24,192 | |
| Tlopplot |Jr |24h/wk | 3,360 |6,000 |24,192 | |
| Hotwind |Jr |24h/wk | 3,360 |7,500 |24,192 | |
| Dev_D |Jr |24h/wk | 3,360 |6,000 |24,192 | |
| Zotish |Jr |24h/wk | 3,360 |7,500 |24,192 |Excluding month Nov/Dec |
| Ronald |Jr |24h/wk | 3,360 |0 |24,192 |Starting Jan 2023 |
| Čozķinğ |Jr |24h/wk | 3,360 |0 |24,192 |Started in Nov |
| Ömer |Jr |24h/wk | 3,360 |0 |24,192 |Started in Nov |
| Cozmo |Jr |24h/wk | 3,360 |34,000 |24,192 |Unpaid since Jan 2022 |
| Kori |Jr |24h/wk | 0 |6,000 |0 |Leaving by EOY |
| GV |- |Volunteer| 0 |6,000 |0 |Move to DAO Council, cut retro by 1/3 |
| Benny |- |Volunteer| 0 |4,000 |0 |Move to DAO Council, cut retro by 1/3 |
| Kilo |- |- | 0 |0 |0 |Hired by Tharsis in Nov |
| **TOTAL** |- | |**33,600/mt** |**74,700** |**241,920** | |

*RETRO: Compensation is time-based and is a one time past contribution
*FORMULA: <code>(($3,360 * CONTRACTED_MONTHS) - ($2500 * PAID_MONTHS))/TOKEN_PRICE </code>
*VESTING: <code>Yearly Base Compensation * Contribution Level * Accountability Level</code>
*TOKEN_PRICE: 1.2 USD and is subject to change

**Retroactive Compensation Rationale**
The CMS workstream spent full-time week hours into supporting the Evmos community since its inception. Significant events like the chain halt, nomad exploit and airdrop claim issues were especially challenging. Mods spent in average ~32h/wk into supporting the community (understaffed, emergency events, issues, etc.) This is subject to change and we lean to a cleaner and more sustainable structure by limiting contribution hours and hiring more junior mods in 2023. The Tharsis salary was limited to $2,500/mod though, even if sometimes it was a volunteered FT job. The CMS framework asks for a retro pay in which they receive the difference of the Tharsis salary to the current proposed salary

**Vesting Rationale**
We truly believe the long term growth of Evmos network should be aligned with long term incentives. As such, we propose a vesting account for each CMS member. The vesting logic is based on the [ECP-1C | Standardizing Contributor Compensations](https://commonwealth.im/evmos/discussion/7630-ecp1cwip-standardizing-contributor-compensations) framework. The formula is <code>Yearly Base Compensation * Contribution Level * Accountability Level</code>

Conditions:
- Vesting schedule for all contracts are 4-years.
- Vested tokens will be streamed from the contract as WEVMOS to contributors.
- As everyone’s Contribution Level starts at 0 points, this effectively acts as the 6-month cliff as previously proposed.
- The vesting contracts for all workstreams and contributors will be adjusted accordingly each funding cycle, or every 6 months.
- The vesting compensation is in place for various reasons, but the focal point is the retainment of talent – thus, contracts will be revoked for contributors that are no longer serving the DAO.
- Token vesting for contributors are executed on the EVM side. This allows the revocation of the vesting contracts through governance proposals - this ensures that the Council members are subject to the same terms.

### C. Accountability
Each CMS member is measured and accountable for their performance. This will be tracked with internal KPI metrics, such as tickets attended to, moderation commands used, time spent in the server and so on. If an individual CM is struggling to fulfill their duties, CMS leadership will work with them to understand the root cause and provide the necessary support and training.

## 6. Total Funding Request
This proposal requests funding for the CMS workstream from 1st of January 2023 until 30th of June 2023. Retroactive compensation is a one-time event for the past hard and loyal work of the moderators during 2022.

| VAR | USD | EVMOS | OCCURRENCE | Note |
|--- |--- |--- |--- |--- |
|SALARY (USD) |41,664 |29,857 | 6x |10 jr, 2 sr (buffer) |
|TOOL COSTS (USD) |200 |166 | 6x |Bots, GSuite, Notion, etc. |
|RETRO (EVMOS) | - |74,750 | One-time | |
|VESTING (EVMOS) | - |24,192 | 10x | |
|COMMUNITY INCENTIVES| - |5,000 | 1x |See section 3.C |
|**TOTAL** | - |**530,990** | | |

*FORMULA: <font size="2">((SALARY+TOOL_COSTS) * 6_MONTHS / TOKEN_PRICE) + (RETRO + COMMUNTIY_INCENTIVES) + (VESTING *10)</font>
*TOKEN_PRICE of 1.2 USD is subject to change

### Multisig Wallet
Gnosis safe wallet - 3/5.
- Rok
- tlopplot
- Benny
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